Keypoint Mortgage LLC.

Reviews

• CD

  Carlo Drogo

  Jul 2, 2026
  1.0
  As a respected Real Estate Broker in New Jersey with more than 1,000 closed real estate transactions, I have worked with countless lenders and vendors over the years. Unfortunately, my recent experience with Loan Officer Salvador Tigre (NMLS #2092433) of Keypoint Mortgage in Florham Park, NJ, was one of the most disappointing I have encountered. Throughout the transaction, Mr. Tigre was consistently unresponsive to phone calls, text messages, and emails, often for weeks at a time. We were already dealing with an unrepresented buyer, and communication from the buyer's side was extremely limited. Aside from occasional updates from the buyer's attorney, we received virtually no communication from the lender. We never received a mortgage commitment, the contractual closing date came and went, and there was no explanation regarding the delay or the status of the loan. After the transaction had been under contract for nearly two months, the buyer's attorney advised that the buyer could not close and wished to cancel the contract, again without any meaningful explanation. Only after I demanded an update did the buyer's attorney provide a mortgage denial letter from Keypoint Mortgage a week later. The denial cited reasons including "Serious Delinquency," "Time Since Delinquency Is Too Frequent or Unknown," "Number of Accounts with Delinquency," and "Too Many Inquiries in the Last 12 Months." Based on those stated reasons, it raises serious questions as to whether this buyer should have been pre-approved in the first place. As a result, my seller lost valuable market time, incurred significant moving expenses after packing and vacating their nearly 4,000-square-foot home in anticipation of the scheduled closing, and spent additional money fulfilling contractual obligations, including obtaining a passing Certificate of Occupancy. The consequences have been substantial. My clients have now withdrawn their home from the market, canceled their relocation plans, and will incur even more moving expenses to move back into the home they reasonably expected to have sold. Speaking not only as a real estate professional but also from the perspective of a consumer; communication, transparency, and proper qualification are fundamental to a successful transaction. Based on my experience, I cannot recommend working with Loan Officer Salvador Tigre or Keypoint Mortgage. Consumers should carefully evaluate their lending options before choosing a mortgage professional.
• HH

  hager Hassan

  Mar 7, 2024
  5.0
  Great experience, very pleased with the level of service and rates !!!
• RW

  Robert Wasielewski

  Jan 13, 2023
  5.0
  Carlos and Dylan were a huge help during my home buying process. They were available to answer question and explain every step of the process whenever I needed. Also, I had shopped around for rates and Keypoint was also able to offer me the best rate on the market.
• MA

  m arenas

  Aug 11, 2021
  5.0
  I just want to thank Carlos Figueira and the Keypoint Mortgage Team for making my dreams come true. At age 50 I have finally managed to have my own home.
• MM

  Mobs Mobs

  Dec 15, 2018
  5.0
  they went over and beyond to watch out for you ,advice you on the right price and deal even when they can just let you get that all expensive house that you cant afford..this is the company you want to go to before i closed i already recommended to two friends and family.7 star

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