Muse Omaha

Reviews

• MM

  Max Medozile

  2 days ago
  2.0
  I lived at Muse Omaha for about 3½ years, moving in during December 2022. Overall, my biggest issue has been how my move-out has been handled. When I was approved for my apartment, one of the conditions of my approval was that I had to make additional upfront rent payments due to my credit. I complied with that requirement and have receipts and bank records dating back to December 2022 showing those payments. Now that my lease is ending in July 2026, Muse is telling me they have no record of those payments. I’ve provided documentation to both Hunter in billing and Alexis in the leasing office, but I still haven’t received a clear explanation of how those payments were applied. I’ve been trying to resolve this since June 25 through emails and phone calls. Every time I ask to speak with the property manager, I’m told they’re busy. I also asked for the regional manager’s contact information so I could escalate the issue, but that request has not been accommodated. Another concern is that the resident ledger I was provided doesn’t clearly reconcile with my records. I have receipts showing deferred rent payments, but the ledger doesn’t clearly explain how those payments were applied or reconciled with my account. After transferring from a shared unit to a one-bedroom apartment, I was charged an additional deferred rent amount to cover the remaining balance, which I also paid and have documentation for. Despite providing my documentation, I received a 7-Day Notice of Termination stating that legal action may be taken. At this point, I’m simply asking for a complete accounting showing how my deferred rent and other upfront payments were applied. To be fair, the maintenance team has always been excellent and was one of the best parts of living here. My concerns are with the management and billing process. Based on everything I’ve gone through, I would not recommend Muse Omaha. If you’re looking for an apartment in Omaha, I’d recommend checking out places like Wire, Slate, or other communities before signing a lease here. My experience has been frustrating, and I wouldn’t want anyone else to go through what I’ve dealt with. I can’t even get a face-to-face meeting with the property manager or accounting to walk through this issue, as their ledger does not account for all my payments. Management has changed numerous times, yet I still can’t talk to anyone to resolve this. Based on the 7-Day Notice I received, it appears Muse intends to pursue legal action. If that’s the direction this goes, I’m prepared to defend my position because I have documentation and receipts supporting the payments I made. Update 07/07/2026 around 3pm cst: After weeks of trying to resolve this with the onsite management and billing team, I escalated my concerns to Cardinal Group’s CEO and portfolio manager. Once corporate leadership became involved, my issue was reviewed and resolved. I appreciate their willingness to step in and help. That said, my frustration is that it took escalating the issue to the highest levels of the company to get an answer. I believe this could have been resolved much sooner at the property level with better communication and a thorough review of my account.
• YA

  Yaretzi Aguilar

  May 29, 2026
  5.0
  I love this place based on my experience its excellent apartment community with friendly and responsive staff, well-maintained grounds, and a clean, comfortable living environment and overall positive experience living here. The best part of it is the gym because now I don’t have to pay for my membership at Crunch and it’s like a 5 minute walk to Downtown! Lastly they always have nice resident events like the rebull bar that recently happened!
• WD

  Wakow Donge

  May 27, 2026
  4.0
  People were very grateful warmly welcomed. And the views on the downtown Omaha location, it's amazing. Great service for the community around Metro areas, including the people with wheelchair accessible entrance.
• BG

  Bud G

  May 20, 2026
  4.0
  Love living at this pet friendly apartment. The management team is amazing and very helpful. They have pretty cool events. I love food events and the walking tacos (last food event I went to) was definitely my favorite.
• CD

  Carl D.

  May 18, 2026
  5.0
  I just have to say the property manager is amazing! Last night we had tornados and this was my 1st experience with them. 🫣The property manager was out letting people know where the shelter was. I appreciated this so much! After reading some of the reviews, I wonder if they are keyboard warriors 🤔 This property is way better than stated. I definitely will be renewing.