Muse Omaha

Reviews

• CH

  Chris Holmes

  Aug 14, 2026
  5.0
  I ended up deleting my review simply because I wanted it to be more up-to-date and I had so much information about how good this place is that I needed to redo a new one to add new information. The property manager Sharnae Is an absolutely wonderful and reasonable person to work with when it comes to payments and late payments here at the Muse. She’s always been a really good advocate for residence and also as well has worked her way up to becoming property manager and has shown the growth and type of person she is because I’ve been living here when she was Just an assistant manager, and she’s always advocated and been there for the residence, including me, listening to my concerns and trying to work with me on payments and on issues here at the Muse. She’s a busy woman and people need to give her more grace and more understanding. The maintenance with Eddie is absolutely top-tier. He’s always on time with maintenance request. Fix the issue. Adjust the issue and also as well will make sure that any other issues you have currently at the time I’ll try to fix them. The leasing agents as well are always with a smile and being able to help and also as well, they are open to having a conversation conversations with you and wanted to get you what you need and get to know you as a resident. The property management here has been through numerous companies that left this place looking like crap and feeling like a place that’s terrible to live in but cardinal group and the people that they have running the leasing office right now Are the best that we’ve had in a while here at Muse. I love it here.
• KK

  Kasey

  Aug 7, 2026
  1.0
  Was disappointed in this place. Family member lived here for two years. When they moved in the place was a pit. Had to clean it thoroughly before they could move in. After moving out and cleaning it. They are charging us for a cleaning fee. And a painting fee. Every time we went there is smelled bad in the hall ways. The court yards were not maintained. The hall ways were dirty. Confused and disappointed in a place like this. I wouldn’t move into here.
• SS

  Sky

  Aug 7, 2026
  1.0
  Absolutely do not live here and do not let anyone you remotely care about live here either. I would give negative stars if I could. I am a graduate student and have been living here for over a year and it has been a complete nightmare in almost every way besides the fact that I signed my lease while they were doing a rent special but even then, the lower price is not worth living here. Plus I had to push multiple times just to receive the pricing I was originally promised. If I could go back, I would have gone somewhere else so let this be a warning. Overall this has been an unclean, unsafe, and extremely disruptive place to live. Let’s start with cleanliness. The building itself feels constantly neglected. There is often trash left throughout the hallways and multiple cases where piles of belongings including mattresses and other items were dumped on the ground. Plus there will often be animal urine and dog feces in the elevators/hallways which may not get cleaned up for days. Also do not be surprised if you see cockroaches, I have placed many traps. Now for safety. If you are a student or a woman living alone I especially would not recommend living here. The entrance gates are regularly broken or left open making security feel nonexistent. There is a homeless shelter nearby and homeless individuals frequently enter the building and sleep in the hallways right outside of your apartment unit. I have had to step around sleeping homeless people more times than anyone should have to in order to get into my apartment. I also have been yelled at for money multiple mornings when walking out to my car. My roommate and I repeatedly reported issues but struggled to get any responses from management. We were told that there was security doing regular patrols but when I would call security they told me their headquarters was 35 minutes away and they did not have anyone on site. They also seemed annoyed to be contacted and were never in a rush to get over. If you ever get locked out expect to wait a very long time. Car alarms go off multiple times a week. My roommate and I had to pursue legal action just to get them to respond to our safety requests and even then there are still countless outstanding issues. Then there is the disruptions. Just after me and my roommate moved in we were forced to leave for several days because the building lost water access. Shortly following that, a smoke detector began beeping nonstop for weeks which was extremely frustrating as a student trying to study. Despite repeated calls and work orders nobody addressed it for months. However, staff will be sure to enter your unit every 3 months for inspection. Expect to hear every door close, every screaming match, and every barking dog for the entirety of your time here. Plus because there is such a consistent turnover rate here many of the apartments have been converted to Air BnBs which attract a host of loud and destructive tenants throughout the year. You will also hear the homeless people screaming as they wander the streets through the day and night. As a student you can imagine that this became incredibly exhausting and affected my ability to sleep. When I tried to use the ongoing safety and noise concerns as a reason to end my lease two months early management was unwilling to work with me. Plus, they would not respond unless I repeatedly followed up. The apartments themselves may seem decent at first glance but the overall living experience was stressful, poorly managed, and not worth any price. Save yourself the time and stress and live literally anywhere else.
• SB

  S Brown

  Aug 5, 2026
  5.0
  I've lived here a little over a year renewed because the staff is amazing. Shar'nae is a great manager in clearly cares about the property. I've seen her multiple times when she's off stop and let people know that they're not allowed to smoke on property which I greatly appreciate since I'm allergic to the smoke. I called today and talked with Alexa in the front office super polite and help me locate my package that the delivery person decided not to deliver to the mailroom. Which I greatly appreciate because I was waiting for items for my animal all day and didn't want to miss it. Some of these reviews are outrageous. you can tell that they just wanted to give a negative review because they didn't get their way. I'm single and a woman and I feel safe here. I love the different events they have and pet friendly atmosphere.
• JB

  Jordy Benitez

  Aug 2, 2026
  1.0
  Lived at Muse Omaha for 2 years (Aug 2024–Jul 2026), and I would not recommend this place to absolutely anyone. Every single season brought an AC or heater failure that management never actually fixed: heater issues in winter 2024, AC failure over the Fourth of July weekend in summer 2025 during a 100°+ heat wave (emergency maintenance never responded until after the holiday), and more AC problems again in summer 2026. The only "support" available was an unhelpful AI voice assistant with no real follow-up. On top of that, maintenance entered our unit without notice on one occasion and the only way we found out was because things were not left the way we left them. We were charged for a "downtown view" we never chose, and our electric bills for a one-bed/one-bath ran $300+ in summer and never dropped below $100, when we disputed it, management was unhelpful with our case. Add in a noisy, dirty property with people that never clean up after their pets and leave animal poop all around the building, and ongoing safety concerns from people getting domestically abused and pulling the fire alarm, to having fights break out in the parking lot in front of the creighton campus (our car was hit when this happened) around the building, and two years here left us with nothing but frustration.