Progress Residential

Reviews

• JS

  Joy Stehney

  2 days ago
  5.0
  Calvin was amazing and helped solve the issue immediately!
• CP

  Chris Pernice

  5 days ago
  5.0
  Andrew Barry was easy to work with and very helpful.
• DC

  Dacoda Courtney

  May 6, 2026
  3.0
  Updated Review: THANK YOU CALVIN, YOU ARE AWESOME! Although I had a terrible experience not being able to move into a place because the communication was bad, and it was over a month after putting down a deposit and the home still wasn’t ready, I was finally able to speak to Calvin who manages the Kansas City area. He seemed extremely kind and was able to give me answers right away. Even though I do not intend to move forward with Progress Residential because it’s impossible to get ahold of anyone until you are actually in a home; I definitely saw the need to update my review because of how attentive Calvin was, all I wanted were answers and he gave them to me. All we want as customers is to feel heard and understood and he gave that to me. So although I wouldn’t recommend them as a whole company, Calvin seems really awesome to deal with, I wish it hadn’t got down the way it did, as it turns out they were trying to get the floors redone and do more fine detailing before having someone move in and there had been a bunch of mishaps that were out of his control that lead to this. The negative side of my review is only due to the fact that communication is so bad because the company is so large. I paid over $200 for application fees and then $500 for a “holding fee” and have been waiting for the home to be available for over a month now with not a single update, the only thing they do is email and say that the “move in date has been pushed back due to repairs” but when you call them they literally won’t tell you what is being done to the home. I had a theory so I checked it out and was correct, they aren’t doing ANYTHING. I went by the home on April 24th and the home was no where near ready but yet not a single worker or any sign at all that there has been any work being done, no screws, tools, paint, literally nothing. I even took a video of the entire place that I could see inside and out. So today (May 6th) I went by and literally NOT A SINGLE THING has changed, I yet again took a video and even the smallest thing I noticed is that there was a set of keys it looks like and a paper on the counter and guess what it was STILL THERE not moved even a single inch. So naturally I call them and ask what’s going on and even explain the videos I took and they tell me “we aren’t sure what’s being done to the home because THEY don’t tell us”… who is “they” you might ask? Progress Residential themselves didn’t even know! They proceed to tell me that the expected ready date is tomorrow, even though not a single thing has been done that makes no sense. I told them just to give my money back to which they replied “okay it’ll take about 30 days…” Since I cannot attach the videos I have taken screenshots from each of them in the same places to show that literally nothing changed in that time frame.
• TD

  Teresa Davis

  May 1, 2026
  5.0
  Calvin, he’s a blessing!! Consistently helping no matter the time of day.. He’s kind, patient, and he listens.. Even from miles away he can troubleshoot and walk you through things.. I told him about a noise my garbage disposal was making and over the phone he told me what it was.. lol I’m just shocked he knew what I was saying, and got someone back to my house IMMEDIATELY to get it fixed.. He’s amazing!! His help is greatly appreciated!! Progress, PLEASE keep him, he cares about the company, and more importantly, the PEOPLE!! Calvin, you’re the truth!!
• KJ

  Kristin Johnson

  Apr 24, 2026
  1.0
  The WORST costumer service I’ve ever experienced. This company is not professional in any manner. Poor customer service. DO NOT rent or use this company.

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