Two Twelve Clayton

Reviews

• GR

  Grace Ruddy

  Jul 9, 2026
  1.0
  Whatever you do, please do not sign a lease in this building. My boyfriend and I pay a ton of money every month for inadequate water, air conditioning, and building cleanliness. I could most likely write an entire novel on the bad things that have happened in this building. In August of 2025, shortly after the current management company took over, a water main outside of the building broke. While it’s totally understandable that this situation was not in the buildings control, everything that followed was. We have learned that the building did not follow the proper protocols to keep the pipes intact and we have been paying the price since then. We went 2 full weeks without running water. I had individuals in the leasing office laugh at me and say “it just sounds like you got unlucky!”. We had to take hours and hours out of our work day begging people to help us, and to this day (July 2026), we STILL have sediment coming out of our pipes. I know the leasing office has called my emails nasty but at this point I simply don’t care. Earlier this year, we went multiple weeks without hot water. Again, the leasing office did not care and sent us passive aggressive emails when we were asking when the problem would be fixed. Luckily, I can go toe to toe on any passive aggressive emails. The newest issue is now the air conditioning. During the extreme heat wave, the air in a ton of units stopped working. While I understand that outside technicians have to come in and help, the updates from the leasing office have been sporadic and keep over promising a fix and not actually delivering it. We had to sleep in a hotel one night because our unit was above 85 degrees. The leasing office offers no solutions and tells residents that it is on them to figure out how to sleep in these conditions. Over a week in and we still are experiencing issues. When they inevitably respond to this review asking me to call them to address my issues, I will not be doing that as I’ve been in constant communication with them for the last year and they do not address any issue. I would like to acknowledge the maintenance team, as I know they are doing g the best they can with the situation they have been given.
• WC

  weina cheng

  Jul 8, 2026
  1.0
  I have lived here for three years, and ever since the management team changed, the service has declined significantly. Their emails often appear to be AI-written and they have failed to address residents’ issue multiple times. The building has several ongoing maintenance issues that have never been properly resolved. Unstable water temperature is a common problem, and the hallways smell like rotten trash almost all the time. The biggest issue has been the air conditioning. We experienced problems with the cooling system last year, and this year the situation has become even worse. More than 30 units, including mine, have AC that are not functioning properly. My apartment has been over 84°F, and honestly, they are not doing a good job resolving this. It’s extremely frustrating to pay expensive rent while living in these conditions, especially during the summer.
• ZS

  Z. Su

  Jul 3, 2026
  1.0
  DO NOT STAY HERE! I have lived in this building since it first opened in 2017, and it’s disappointing to see how much it has declined. Over the years, the property has gone through multiple management companies, and somehow each transition has made things worse instead of better. The hallways consistently smell like hot trash, the carpets often look dirty and appear to go long periods without being vacuumed, and the common areas are simply not maintained to the standard you would expect from a building that advertises itself as “luxury.” One of the most frustrating issues is the hot water. During the winter, getting hot water in the morning felt like winning the lottery. When I brought the issue to the leasing office, the response was dismissive and passive-aggressive, usually along the lines of, “But is it better now?” instead of acknowledging the recurring problem or providing a meaningful solution. Most recently, the HVAC system has been broken for several days. I understand that outside vendors are sometimes needed for major repairs, but my apartment has remained at 81°F indoors while waiting for a fix. That is simply not an acceptable living condition, especially considering the amount residents pay in rent. Another frustrating pattern is the leasing office. They are incredibly attentive and friendly when it’s time for lease renewals, but once you’ve signed, that level of customer service disappears. Concerns are often brushed aside, follow-up is lacking, and interactions leave the impression that resident satisfaction is not a priority. Don’t be fooled by the marketing. This building is far from luxury. At this point, it feels more like an overpriced college dorm with poor management than the upscale apartment community it claims to be. After nearly a decade here, I can confidently say the quality has steadily declined, and I would not recommend living here unless there are significant improvements in management, maintenance, and resident care.
• CG

  Clayton Geenen

  Jun 30, 2026
  1.0
  This building is awful. If you find yourself considering moving here, do yourself a favor and look anywhere else. Ever since the new property management company took over in the summer of 2025, it has been one issue after another at this building. The maintenance team is very nice and responsive but clearly the building owners and management are not giving them what they need to succeed. The AC struggles whenever there’s a heat wave and I’m lucky if I can get my apartment cooler than 75 degrees. The AC in the hallways is almost always broken, which causes them to be warm and smell like trash. There was also a several month stretch where the hallway carpets would be soaking wet whenever it rained, because of a leaking pipe. Last summer, a water main broke near the building which released sediment into the buildings water pipes. This caused us to go several days without running water because all of the pipes were backed up, and an additional several weeks to restore hot water. The issue returned in the middle of the winter, and we went several weeks without hot water during one of the coldest stretches of winter. Ever since, I have had sediment coming out of my shower for over 10 months now, and the building has done nothing to fix the issue and get the sediment removed from the building. Every few weeks, the maintenance team has to clean out the sediment after it fills up the shower head and blocks water from coming out. And then the issue returns every few weeks because the underlying problems have never been resolved. Don’t be fooled by the nice amenities, fake 5-star reviews, and “luxury” branding for this building. I’ve lived in much older and less expensive apartments that were far more reliable and comfortable than this one.
• AL

  Armond Levy

  May 1, 2026
  5.0
  Amazing