Joppa Lane

Reviews

• YC

  Y Carr

  Jul 10, 2023
  4.0
  Hello, I wrote below a review that was 100% correct at that time. Since then Joppa Lane has worked diligently to provide improved customer service. I can honestly say I have seen a HUGE difference in the care and consideration that we are being given. I truly appreciate the improvements to my apartment: a new dishwasher and my rugs being cleaned for me, and I look forward, happily, to continued supportive and professional support and care at Joppa Lane Apartments. They are listening and they are responding to what we need and want. Thank you Joppa Lane Apartments! This is the first time I have ever written a review for Joppa Lane Apartments and I’m truly sorry to say how disappointed I am with the current management. Customer service is haphazard, unpredictable, inept, unreliable and incompetent. 1. While the pool is a nice size and is one of the reasons I renewed my lease, it is becoming increasingly uncomfortable to swim in as the water is FRIGID and the only thing the management will do is share that the heater is running. Despite numerous complaints and concerns voiced by many, the management hasn’t personally investigated or taken the temp of the water even though the latest person who is fixing things around here already has a bad reputation amongst the tenants and is not considered reliable. I have shared my concerns numerous times about the pool to no avail. They simply state that everyone has a different tolerance and different preferences, no matter how many people share that the water is waaay too cold. Today it was 91 degrees outside and still the pool was so cold the children’s lips were turning blue. Additionally, it is dirty and needs to be cleaned more often. And so I stayed for…what?!? 2. Upkeep of the property. Take a look at the staircases going into the building. They are crumbling. Literally falling apart. We have been told they will be fixed for MONTHS now. It still hasn’t been fixed. Look at the grounds. At the stucco, at the concrete wall surrounding my patio. It is embarrassing and in terrible need for repairs 3. Repairs: they have not been able to retain consistent, reliable staff to fix and repair various issues in the apartments for months now. Everyone keeps on quitting on them, so that it takes weeks and months for repairs to be completed if it isn’t critical. 4. Packages are taken all the time and they haven’t tried to put together a system to store packages as they do on other rental properties in the Twin Cities. In conclusion, our concerns are not taken seriously. The lack of quality customer service, well, customer service in general, and the sizable rent increases despite the lack of modernizing and basic upkeep is rapidly making this complex the one that people are warning others to stay away from. No one in my community wants to move here now. I truly used to love living here. Now I’m beyond frustrated and I don’t know who to turn to with my concerns as no one seems to care.
• MF

  Mike Filkins

  Feb 5, 2023
  4.0
  Apartment maintenance is generally taken care of quickly for simple issues
• SE

  Sam Ebbing

  Jan 19, 2017
  4.0
  My one complaint about here is you can't always get phone reception.
• AK

  Alex Kubitza

  Jun 26, 2015
  3.0
  It's ok, but prepare to lose at least half of your security deposit by the time you leave. My roommate and I left the house pretty clean. We spent about 6 hours cleaning the place. Some of the stuff we left spotless (kitchen sink!) were still deducted out of it for no reason at all. All in all great location, but we definitely won't return.