Preserve at Shady Oak

Reviews

• SM

  Shukri Mohamud

  May 8, 2026
  5.0
  I can’t say enough about how much Preserve at Shady Oak has meant to me during a really difficult time in my life. When I unexpectedly lost my job, I felt overwhelmed and uncertain about everything ahead. What stood out most during that time was the incredible kindness and support I received from the team here. I especially want to recognize the property manager, Kathy Casto. She is truly one of a kind. Kathy leads with both fairness and compassion she’s thoughtful, balanced, and deeply empathetic in the way she approaches people and situations. It’s clear how much she genuinely cares about both the residents and the community as a whole. She took the time to listen, to understand what I was going through, and to help in ways that made a real difference. The leasing agent and the staff here as a whole are also amazing. Everyone I’ve interacted with has been kind, responsive, and genuinely invested in creating a positive and supportive environment. The level of care I experienced here went far beyond what I ever expected from an apartment community. It reminded me that there are still people who lead with kindness and integrity, and that meant everything to me during such a challenging time. I’m incredibly grateful to live at Preserve at Shady Oak and would wholeheartedly recommend it to anyone looking for not just a place to live, but a community where people truly care.
• TD

  Tamia Daye

  Apr 20, 2026
  1.0
  UPDATE: the response to these reviews are automated or they have someone not even involved with the properties responding. I went to the office as the response said and all of management was confused as to why I was there. Kathy gave me the main phone number to call for dominium property and I said so what exactly am I bringing up she said “whatever with the blah blah blah stuff you’re talking about.” This place is a joke! They do not care about their residents at all. Do NOT move here My experience living here has been extremely disappointing and stressful. I originally moved here expecting to be placed on a waiting list for a two-bedroom unit, but after more than two years of asking for a transfer, management has continued to give inconsistent answers and make up rules as they go. I have repeatedly asked to see a written transfer policy, but management has refused to provide one. Instead, they seem to create different rules depending on the situation, which has made the process feel unfair and dishonest. There have also been false and misleading notes placed in my tenant file (“memos”). For example, management claimed that I had been filed on for eviction three times, which is completely untrue. After speaking with an attorney, I was informed that this information is false. It is very concerning that inaccurate statements are being placed in a tenant’s file. Now management is trying to cancel my lease the same month I am due to have my baby, claiming over-occupancy, despite the fact that I have been requesting a two-bedroom unit for years in preparation for my growing family. Overall, this has been a frustrating experience marked by poor communication, lack of transparency, false information, and unfair treatment. I would encourage anyone considering living here to ask detailed questions, request everything in writing, and be cautious before signing a lease. Kathy C, Shelly T, Donna, John & Ashley have both been the ones stating the lies and treating me and my kids poorly. Also their cancers don’t work so if your property is damaged or stolen, they won’t do anything about it.
• OO

  Olivia

  Apr 3, 2026
  5.0
  Great staff Shelly and Kathy are really helpful and great people
• FG

  Fiori Goitom

  Apr 1, 2026
  1.0
  Horrible property. As I was visiting a friend, we went to go get her package and realized it was stolen. The grounds are always unkept and dog poop everywhere
• SS

  squareonze1

  Mar 24, 2026
  1.0
  I lived this apartment recently and had a very disappointing experience. The commons areas are frequently dirty and don't appear to be cleaned regularly .The elevators were especially bad ,there were multiple occasions where dog waste was left inside and not cleaned up promptly, which is unacceptable. I also had issues with security, packages were stolen more than once, and there didn't seem to be any system in place to address the problem. I also had my car vandalized in the parking garage and management was not helpful in resolving the issue. Overall , the lack of cleanliness ,security concerns and poor management response made this a frustrating place to live. I would not recommend renting here ,