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Emily Torkelson
Jul 30, 2026
Full disclosure: I have not rented from The Park apartments. I applied to a studio apartment and, based on my experience with them through that, I am exceedingly grateful that it did not work out.
The staff I spoke to were exceedingly nice initially. In general, their communication was clear, if frequently delayed. I often had to send two or three follow-up emails before I got a response.
Throughout the application process, my application (or their review and processing of my application) was delayed over and over again, either because they did not listen to me when I disclosed to them that I knew I would need a guarantor, or because they would not tell me pertinent information until long after I would have actually needed it. They also sent me the same income verification link six times and made me resubmit it all six times. This makes me feel that they are incompetent in some significant way, and that they do not care about protecting their residents—I feel uncomfortable submitting my personal bank information to a third party even once, let alone six times.
When they had finally approved my application, they had an unforeseen issue with getting me into the unit for which I had been approved. They offered me another unit that I could move into on my original move-in date. In an effort to be accommodating, I agreed to this, just as I had been accommodating throughout the rest of the process (sending follow-up emails, following their changing instructions throughout the application process, etc.)
Once I had agreed to this new unit, they then told me that my move-in date was actually not a date that would work, since their office was closed that day, so I’d need to pick up the keys the day before. I have a very tight schedule and am moving to the Twin Cities from out of state, and selected my move-in date with utmost care; my move-in date was the one place in which I could not bend over backwards to accommodate their ever-changing demands of me.
I offered to them half a dozen different solutions, all of which they shot down. If they provided a reason and I came up with a workaround, they then changed the reason for why that particular solution would not work. Finally, they rescinded approval of my application, placed the blame on my unwillingness to work with them, and repeated their same excuses for why they wouldn’t work with me, which did not actually explain why they were so unwilling to a) provide consistent information and b) work with me.
I am leaving this review because attempting to communicate and work with the management of the Park Apartments has been a 3+ week headache. I am grateful, in a sense, that things ended the way they did, because I cannot imagine being trapped in a 12-month lease with management that is as obtuse, unhelpful, and ethically dubious as the managers of the Park Apartments have been. I am leaving a review to warn others, because this experience has been the worst apartment experience I have ever had, inclusive of both apartment hunting and the actual act of living in an apartment. Go somewhere that respects you as a person and will work with you.
Since they reply to seemingly every Google review, I anticipate a reply from the management with more of the same trite nonsense they have been sending me that deflects any blame from them either back onto me or on “circumstances” that have “happened” to them, rather than anything they have actually done. Additionally, if they apologize for anything in their response, I would anticipate a non-apology (“We’re sorry if anything made you feel,” which again deflects the blame from them and shifts it onto the actual injured party’s feelings) and would advise they simply leave that part out. I do not believe you feel regret about this situation, and I would respect you more if you don’t pretend to.