365 Nicollet

Reviews

• CD

  Calvin Darula

  4 days ago
  1.0
  After a full year of residency at 365 Nicollet Mall, I can't in good conscience recommend this building to anyone considering a lease here. The most alarming issue: I caught a maintenance worker on my own camera attempting to take my belongings while inside my unit. When something like this happens in a building you're paying premium rent to live in, it changes how safe you feel behind your own door. Package loss was a constant problem throughout my time there — I lost more than 10 packages over the course of a year, and management showed no real remorse or accountability. Ownership of the building changed hands during my tenancy, and since then it has churned through essentially 100% staff turnover roughly every three months. The parking garage is poorly maintained. Cars develop a visible, heavy layer of dust and debris after just two days parked there — this isn't cosmetic buildup, it's the kind of grime that damages paint and finishes over time. Location is also worth flagging for anyone weighing this building: it sits in an area that has seen real unrest and protest activity, which is something to take seriously if safety and stability matter to you. The way my move-out was handled was the final straw. I had a written month-to-month rate confirmed by management via email, but when it came time to renew, the resident portal showed a rate roughly 75% higher than what I'd been given in writing. When I pushed back, I was asked to sign an NDA before they'd even discuss correcting it. Trying to leverage a nondisclosure agreement just to honor a rate they'd already put in writing is not how a management company should treat a tenant of a full year. Between the attempted theft of one of the employees, the lost packages, the revolving door of staff, the state of the garage, and a move-out process that involved a bogus rate hike and an NDA demand, this was an exhausting year as a tenant. I would not recommend 365 Nicollet Mall.
• OO

  Omar Ollis

  Aug 4, 2026
  5.0
  I’m not a full time resident but very happy with everything when staying at 365. The Concierge staff and maintenance is great. On the few occasions I have interacted with management they have been polite and helpful.
• AA

  Anonymous

  Jul 31, 2026
  1.0
  We have lived at 365 for almost a year, and our experience has been far from what you'd expect from a "luxury" apartment—especially considering the premium rent. During our time here, the water has been shut off without warning 10 different times. On top of that, the A/C has been turned off in the middle of summer, the heat has been shut off during the winter, and we've also experienced multiple power and gas outages. These are not occasional inconveniences—they've become a recurring issue. The amenities are also frequently out of service. The sauna, pool, hot tub, golf simulator, and massage chairs seem to be down more often than they are available. The printer has never worked, and no one seems to know how to fix or operate it. Packages are often delivered but sit locked away for days before residents can access them. Security has also been disappointing. I've had numerous people who don't live in the building try to enter the elevators with me. Management announced weekend pool wristband rules, but I've never once seen anyone wearing wristbands or anyone checking to enforce the policy. If the rules aren't enforced, what's the point? To make matters worse, despite all of these ongoing issues, management plans to increase our rent if we renew our lease. For the price residents pay, these problems shouldn't be the norm. Unfortunately, this community has not delivered the luxury living experience it advertises.
• AV

  Abby Vagle

  Jul 8, 2026
  5.0
  Diana is incredible! I moved into my apartment in January and have enjoyed my time here. The staff is incredible, the views/location are amazing, and the tenants are so sweet and accommodating. I’ve been in north loop for 4 years and this is by far my favorite spot.
• AA

  Anonymous

  Jul 3, 2026
  1.0
  I have been disappointed with the management’s decision to allow an outside group (Taste of Minnesota) to reserve and use the building’s amenities over a holiday weekend. Residents pay premium rent with the expectation that these spaces will be available, especially during holidays when many people are off from work and want to enjoy them. Instead, residents were effectively pushed aside so non-residents could use the facilities that we help pay to maintain. This decision shows a lack of consideration for the people who actually live here and undermines one of the main benefits of living in the building. Management should prioritize residents over outside events, particularly during peak times like holiday weekends.