Willow Pond

Reviews

• IM

  IDRISS Mohamed

  Jul 24, 2026
  1.0
  Don’t recommend this
• IA

  Ibrahim Abdi

  Jul 21, 2026
  1.0
  I reached the character limit on my original review, so I am continuing it here using a different email. This is still the same resident and the same situation. After reading the 250+ negative reviews here, I realized that what I experienced is not an isolated mistake on their part but an ongoing theme that many other residents have written about. It is disheartening because we are less than two months into our 13‑month contract and are already being treated this way. It is certainly unlikely that we will renew our lease here. And if you are a management staff member reading this, please do not respond with phony sympathy. If you truly care about your residents’ concerns, you have my contact information. I am fair, so I will update this review sometime later about how this situation pans out. If you are someone considering moving here, all I will say is: do your due diligence before you make a decision.
• IA

  Ibrahim Abdi

  Jul 21, 2026
  1.0
  I am a relatively new resident and have lived here for about a month and a half, and I just experienced quite possibly the worst interactions I have ever had with leasing agents as an adult. To give you a snapshot, I recently received an email stating that I was charged a $50 fee for leaving trash at my underground garage stall. We have two cars, and when we saw the lack of cameras and how seemingly unsanitary the underground garage looks, we decided not to use it. We have never used it, not even once. However, some other resident or residents apparently use our stall, as evidenced by a bicycle that is stationed there, which is not ours at all. When I brought this up to the leasing agent who was available last week, I was immediately met with pointless defensiveness. I explained the situation, showed her a photo clearly indicating that other residents have been using the stall, and reiterated that we have never used it. I also assured her that we were happy to provide dashcam footage from every day we have lived here to prove that we have never used the underground garage, and that the trash found is highly likely due to other residents using the stall unlawfully. All of this fell on deaf ears. She did not consider the evidence reasonable enough to reverse the fee. She finally told me that the “property manager” would resolve the issue when she returned from vacation on Monday and assured me that their staff would remove the bicycle as soon as possible and deal with it. I went back on Monday, and the bicycle was still there, which further proves that someone else is clearly using the stall and should be charged the fee instead of us. I brought newer photo evidence to the office and wanted to speak with the property manager to see if the fee had been reversed and to ask why the bicycle was still there. Another leasing agent stopped me from talking to the manager and insisted that I speak with her because “everyone else wasn’t available,” even though they were all in the office listening to our conversation. I tried to explain what had happened to this other leasing staff member, and she immediately dismissed me and what I had to say. She kept repeating that “they had been dealing with many residents that leave trash at their stalls” and implied that I should basically guard the stall, as if other residents using it was somehow my fault. I told her again that we could prove our case, as we have dashcam footage, but she continued to dismiss and ignore what I was saying. Lastly, she told me I would have to schedule an appointment to meet with the manager, who, mind you, was sitting right there listening to the entire conversation. I then tried reaching out to the manager via email today and received the same dismissive behavior. Her reply was almost identical to the other staff members and completely ignored the fact that I was willing to provide video evidence showing that we have never used the underground parking lot. After her initial dismissive email, I sent a second email reminding her of the evidence, including the dashcam footage and the fact that the bicycle is still stationed at our supposed underground stall. She replied only with a photo of the bike stationed at our stall, without any explanation as to why we should still pay the fee or acknowledgment that it was a mistake to charge us given the undeniable evidence.
• ZK

  Zina Kittrell

  Dec 28, 2019
  5.0
  I happily lived at another Bigos Management’s apartment for 10 years. When I recently moved south of the river, I specifically chose Willow Pond Apartments primarily because they are managed by Bigos. I can honestly say that the leasing office staff, maintenance staff, and cleaning staff have NOT met my expectations, they have FAR EXCEEDED MY EXPECTATIONS!!! The leasing staff provides professional and excellent customer service by responding to emails and questions in a timely manner, they are very friendly & courteous, and appreciate residents stopping in just to say a friendly hello. The maintenance staff has consistently responded to my requests quickly, thoroughly, and always to my satisfaction & high expectations. They take great pride in maintaining the insides & outsides of the buildings. The cleaning staff is great, always on time, and does a very thorough job of cleaning ALL the common areas. I’m grateful to have such a wonderful place to call my home. Willow Pond’s Staff & Bigos’ Manager are top-notch, and I highly recommend this property. Why? Because as a resident, I expect professionalism, respect, care, and friendly customer service; which I enjoy here at Willow Pond Apartments, along with the many other residents I’ve met. We have a friendly community of residents here. Thank you Zach, Heather, and Aaron for leading your amazing Willow Pond staffs!!!

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