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cynthia hill
Aug 31, 2026
We just moved to this community a little over a week ago and I must say, so far the staff and maintenance personnel is top notch! Of course when moving you scrape a wall or two.. my hubby called the leasing office and requested some touch up paint and to check our dryer and the response was pretty close to immediate. Upon completion of the request, I am extremely afraid of spiders so I asked the maintenance person to remove the spider from between my screen and with no hesitation, he did it! Thanks Rocha Breyden, you really made my day!!
MK
Michael Kennedy
May 22, 2026
I've lived here at Encore Townhomes since late 2023 and this is the nicest place I've ever lived, even nicer than Texas from where I originate. Most remarkable about Encore Townhomes is the speed, efficiency and effectiveness of the maintenance staff, they are always friendly, polite and on-time and they fix issues thoroughly: we've had dryer problems, sink, garbage disposal(I did that...),shower drain issues - all fixed! The office staff is also always pleasant to deal with. I keep forgetting I live near Detroit living here! Thank you Encore Townhomes.
JG
Julia Gibson
May 18, 2026
Maintenance staff is amazing! MARCUS HAS EXCEPTIONAL CUSTOMER SERVICE AND HAS ALWAYS ASSISTED IN A PROMPT AND PROFESSIONAL MANNER! He is very helpful and I am thankful for his help. Having fast response time to mechanical or maintenance issues is a plus when living in the Encore Townhomes
Scheduled a tour over the phone after clearly explaining exactly what I was looking for—a 3-bedroom, 2-bath townhouse—and confirmed that I could come the next day during my lunch break since my availability is limited due to work. I received an email confirmation showing my appointment for May 13 at 1:15 PM, so everything appeared set.
I arrived at 1:20 PM only to be told I wasn’t in their system and no appointment had been scheduled. To make matters worse, I was then informed that the exact unit I specifically asked about wasn’t even available in the first place.
So not only was the appointment mishandled, but the information I was given from the start was completely inaccurate. They wasted an hour of my lunch break due to poor organization and lack of communication. If this is how prospective tenants are treated before even signing a lease, it doesn’t inspire much confidence in how current tenants are handled. And the nice little cherry on top is that gas is like $6.80 for premium right now and I just wasted 80 miles of gas 40 there 40 back. So I would like to thank you for saving me $2600 a month in rent Cause I’ll be giving that to someone else
Excellent townhomes with exceptional service and staff! Dafney, Dayna, Deann and Jennifer were extremely helpful in responding to all of our needs and requests. 5 Stars but wish I could give more! 💫