FM
Faziah Meier
Apr 18, 2026
Innova is deserving of 5 stars simply because of the experience of being supported by Russ. He quickly addresses all of our needs whenever we submit a maintenance ticket, and is very good about explaining the root causes and solutions.
In regards to other facets of living here, when we first moved in, the apartment was not fully clean, and my family and I had to spend a significant amount of time cleaning the floors and wiping everything down. When we shared this feedback with the property manager, we were told that basically the team worked hard and essentially disregarded our feedback. I believe this was a prior priority manager though.
It doesn’t look like the gym has been cleaned once since we moved here a few months ago, which is gross. I would imagine it can’t be too hard/expensive to pay for a weekly cleaning, but for some reason that’s not a priority here. I hope the pool and other amenities will be maintained better in the warmer months.
Overall we like living here - we have substantial space, parking is convenient, landscaping is beautiful, and the location is fantastic at the intersection of many neighborhoods.
I’ve had a fantastic experience at Innova. The office staff truly goes above and beyond. They’re always friendly, professional, and incredibly helpful, creating a welcoming and positive environment for both residents and team members.
Maintenance is just as impressive. Requests are handled quickly and efficiently, and the team does a great job making sure everything is taken care of the first time.
The community itself is always clean and well maintained. The grounds are beautiful, and there’s a clear level of care and attention put into keeping everything looking its best. The updated features throughout the community add a modern and comfortable touch.
The amenities are also amazing. Everything is well kept, inviting, and adds to the overall experience of the community.
Overall, Innova is a wonderful place with a strong team and a great atmosphere. I would highly recommend it to anyone looking for a well managed, clean, and welcoming community.
DK
Dua raniya Khan
Apr 15, 2026
Everyone at the office is pretty useless including their supervisor. My apartment has been boiling hot since the air conditioning isn’t working and this is our second month here. I have a toddler that lives with me and he has been sick. I have now called them for 2 days. They can’t give you an eta or help with anything. RIDICULOUS
TS
TP1 Security
Mar 18, 2026
Zakiya is such a GEM! She’s very patience, good listener and make recommendations accordingly. This property is amazing!
AB
Alexandra Bruck
Mar 18, 2026
Maintenance at innova is a LIFESAVER. Russel is always responsive and even came in the middle of the night to help with an emergency maintenance issue. I’ve never lived in a building with better management and maintenance teams.