Update: 06/29/26 Ashley Peaster, I greatly appreciate the response you provided to my review, proving just how difficult you are to work with. I did follow the proper steps and communications sent as you outlined below in your response. You stopped responding and failed to answer direct questions. The only useless information you did provide was a check number and a statement of account, not a copy of the actual check. The critical part you failed at, is the actual mailing of the check, though you knew that, thus why wouldn't answer what date it was mailed. Then to continue your lies even to this date. Today, I received the check you issued 05/20/26 and supposedly mailed but instead you put blame on USPS failure to deliver, then you wouldn't issue another check (attached is a picture of the post mark with the date of 06/26/26). I made sure to update my complaint with the Michigan Attorney General's office, sending them your response of lies and my concern for the management company operating in this manner.
Rock Companies, I hope Ashley Peaster's behavior, as the manager and representation of your company, is swiftly and properly addressed, including her dismissal from the company. If you support her actions, you too are a disgrace.
Future tenants really ask yourselves, what issues WILL you have once living there? This refund was a "simple" application refund.
I placed a fully refundable deposit with application, requested a refund of deposit a few days later after applying. Contract states, may take up to 30 days for refund. After numerous emails with Ashley, 40 days since request, supposedly mailed a check that has never arrived, hasn't re-issued a check as requested several times and stopped responding to emails. I now have filed a complaint with Michigan Attorney General Office, and will continue down every avenue, not only until my funds are received, but that these actions stop, Ashley Peaster and Rock Companies are investigated and repremanded to the fullest extent of law.