I would strongly caution anyone considering renting with Maine Properties. My experience over the past two years has been extremely disappointing and frustrating.
When we first moved in, the process was already a poor reflection of their management. The employee arriving for our move-in appointment was over 15 minutes late, and there was no proper walkthrough of the apartment before we moved in. Once we did our own walkthrough, we found a recliner with blankets on it, onion peels left behind, kitchen towels in the cabinet, spices spilled inside the cabinets, a horrible odor throughout the apartment, and chipped paint on most of the cabinets. The smell was so bad that we had to leave our apartment for several days because it was making us nauseous. After investigating ourselves, we discovered the source was a garbage disposal full of old food and buildup that clearly had not been cleaned. When we contacted Maine Properties, we were told the apartment had been professionally cleaned — based on what we found, that was very hard to believe.
Throughout our two years renting from them, we experienced repeated rent increases that felt excessive, especially considering the lack of amenities and overall service. They also changed our lease term to 6 months, which conveniently pushed our lease end date into the spring/summer rental season when it is easier to bring in new tenants — and then increased the rent again. It felt less like tenant support and more like maximizing profit.
Communication was also a major issue. Snow removal information was not communicated clearly or in a timely manner, leaving tenants scrambling for information at the last minute.
Moving out was another frustrating experience. We spent over a week and a half thoroughly cleaning the apartment because we wanted to make sure we received our full security deposit back (minus the mandtaory professional carpet cleaning which is also ridiculous) Despite that, we were charged $50 for cleaning one stove burner and an additional $350 for ceiling cleaning. A $350 ceiling cleaning charge is excessive and made us feel like we would have been better off paying for a professional cleaning ourselves.
On top of that, I had to repeatedly email, call, and leave a voicemail just to get confirmation and follow-up regarding my security deposit.
A positive note would be that maintenance showed up promptly after submitting a work order.
We noticed the negative changes when the new property manager came in. We do not understand why they keep increasing the rent instead of keeping loyal tenants. Over our last 4 months, we saw multiple people moving out due to rent increase.
Overall, my experience with Maine Properties was extremely disappointing. Between the lack of attention to cleanliness upon move-in, poor communication, constant rent increases, and unreasonable move-out charges, I would not recommend renting with them.