Canopy on Western

Reviews

• LL

  LaVocia

  Oct 5, 2026
  5.0
  This is my first review ever!! Kiara was the leasing consultant that was helping us and she was on point from the very beginning. The tour was excellent, Kiara explained everything to us with ease. We had no issues with applying and getting feedback with questions needing answered. The apartments are very nice and roomy. I love that they have charging stations for electric vehicles , plenty of parking, ELEVATORS🙌🏾🙌🏾🙌🏾, washer & dryers… the and gym are to die for.. our overall experience is 10/10 even our move in was easy for us. We signed our leases the same day they had an event for the tenants.. we attended and had a blast. CANOPY ON WESTERN IS THE PLACE TO BE🥰🥰🥰 Thanks The Persons
• BB

  Brittney

  Sep 29, 2026
  5.0
  I had such a wonderful experience working with Kiara! From the very beginning, she was incredibly helpful, knowledgeable, and genuinely kind. She took the time to walk me through the property, answer all of my questions, and make sure I understood everything. What really stood out to me was how attentive she was throughout the entire process. Kiara followed up with me about the current manager special, walked me through the entire approval process step by step, and made what could have been a stressful experience feel easy and seamless. Even after everything was finalized, she didn’t just disappear. Kiara checked in with me on moving day to make sure everything was going well and that I was happy with my new home. That level of care and follow-through truly meant a lot to me. Kiara is absolutely wonderful at what she does, and it’s clear that she genuinely cares about the people she works with. I’m so grateful for all of her help and would highly recommend her to anyone looking for a new home. Thank you, Kiara, for making my move such a positive experience! ❤️
• TJ

  Ty Jackson

  Sep 24, 2026
  5.0
  We moved into a 2bd, 2 bath in September. We moved from Abberly Square after 2 yrs. It was the best decision we have made. Canopy is brand new, well kept and quiet. The layout is fresh and well lit. Canopy is def one of the top 3 complexes in Waldorf and I'd actually place them at #1 after touring Ironwood and living at Abberly. I love that the complex is tucked away but in the mix of Crain Hwy and the area. The rent special came in clutch when our lease was ending at Abberly and such a relief to give us some breathing room while we settle in and end the year. My boys love the layout and space. Kiara and David were AMAZING. They worked with us for weeks to get our application done and the timing just right for the transition. Do yourself a favor and lease at Canopy!!
• KW

  Kenyata Weber

  Sep 5, 2026
  5.0
  I want to personally thank the Canopy on Western staff especially Kiara Lucas for their professionalism and speedy work because I needed a place right away and Kiara made it happen so if you looking for a truly professional leasing agent Kiara Lucas is your person
• KK

  Kevin

  Jul 25, 2026
  1.0
  Do not let the appearance of this property or its amenities influence your decision without considering the actual living experience. While the community presents itself as a luxury apartment complex, my experience has been that there are significant issues with both the property and management. My concerns began before I moved in. During the tour, prospective residents are shown a furnished model apartment rather than the actual unit they will rent. While the model appeared modern and well-maintained, it did not accurately represent the quality of my apartment or the realities of living here. The application and move-in process was extremely disorganized and lacked communication. After submitting my application, providing all requested documentation, and paying over $200 in application fees, I was told I would receive a response within 48 hours. Instead, I spent over a week repeatedly calling before receiving any meaningful update. Once the fees were paid, communication became noticeably poor. After moving in, it quickly became apparent the buildings were constructed with little attention to soundproofing. Residents facing Western Parkway experience constant traffic noise 24/7. The thin walls and floors make it common to hear neighbors walking, conversations, televisions, barking dogs, cabinets opening, and other everyday activities. The intersection in front of the property is also difficult to enter and exit due to heavy traffic and multiple accidents. The leasing office is another major concern. Emails often go unanswered, phone calls are not returned, and assistance usually requires multiple follow-ups. Staff often appear disengaged. On one occasion, I was assisted by an employee who remained on a personal speakerphone/FaceTime call while discussing a private matter with me. I could hear others in the background, which was highly unprofessional and raised privacy concerns. The office has also appeared to close before posted business hours on multiple occasions. The building access systems are unreliable. The key fob entry periodically fails, requiring residents to use other entrances. The guest call box is also inconsistent, forcing residents to walk to the entrance to let guests in. Residents pay an additional $20 monthly for valet trash service, yet the service is frequently inconsistent. Trash is sometimes not collected, leaving residents to either bring it back inside or take it to the dumpster despite paying for the service. Common areas also need improvement. Hallways, entryways, elevators, and carpeting often appear neglected. The fitness center bathrooms are frequently unsanitary, disinfectant wipes are often unavailable, and the water fountain filter has displayed a poor status indicator for months. There have been vehicle break-in attempts. Garages are available but cost an additional $250 per month, and regular parking spaces are unusually narrow. Despite being advertised as a smoke-free community, smoking remains a persistent issue. Residents regularly receive emails acknowledging complaints, yet the problem continues. Smoke enters apartments and common hallways, affecting families, children, elders, and residents with breathing conditions. Unlike other luxury communities I have lived in, there is no on-call staff member after business hours. Previous communities had someone available to respond to noise complaints, smoking violations, and other issues while documenting incidents for management. Given the rent residents pay, this should be provided. Residents should not have to call 911 for non-emergency community issues. Packages are placed in a room accessible to all residents. If the office is closed, delivery drivers cannot access the room, so packages may be left outside unattended. Other luxury communities provided secure Amazon lockers with pickup codes, real-time tracking, and text notifications. Amazon lockers could be installed outdoors for 24/7 access and would greatly improve security. There are also no resident events or community activities, unlike many other luxury apartment communities