Elms Old Mill

Reviews

• DM

  DOn Matthews

  Aug 27, 2026
  5.0
  My experience at the Elms has been outstanding. The service and professionalism from Ms. Cierra has been absolutely stellar!
• MR

  Magda Rivera

  Aug 12, 2026
  1.0
  1 star I had a very disappointing experience with the application process at The Elms at Old Mill, particularly with the communication from the property management team. When I applied, I was told that the application process would take approximately 24–48 hours. I was very serious about moving and was ready to move as soon as possible, with a planned move-in date of September 1. I submitted my application on August 2 and provided the requested documentation. Because I needed an answer in order to make arrangements for my move, I followed up by phone that Thursday. I was told that I would receive an answer by Thursday afternoon or Friday morning. However, I never received a call, email, or any other update. I also sent emails and did not receive a response. Today is August 12, and I still have not received any communication regarding my application. At this point, I feel that I was essentially left without any communication after submitting my application. I completely understand that applications can take time and that not every applicant will be approved. What I do not understand is the lack of communication, especially after I was given a specific timeframe for when I should expect an answer. If there was a delay or an issue with my application, a simple update would have been enough. I also did not feel particularly welcomed during my interactions with the leasing office. The overall attitude I experienced, particularly from the property manager, did not feel warm or professional and left me feeling as though I was not welcome at the property. This experience also made me concerned about what communication might be like after moving in, when dealing with matters related to my home. If communication is this difficult during the application process, it raises concerns about how future questions or issues might be handled once someone becomes a resident. Unfortunately, based on my experience, I would not recommend this community to someone looking for a responsive and professional leasing experience.
• GM

  Greg Marin

  Jul 29, 2026
  5.0
  I want to commend Sierra Ervin on her professionalism. I was running out of time to get a new Apartment. When I told Sierra my concerns needs and wants.. She patiently listened to everything I said. She then told me about an apartment that was open now. It was not what I was looking for but she convinced me to take a look anyway and I was sold on it. She made the lease process simple and easy and fast. Thanks to her everything is complete and I will be moving in within the week.
• NN

  Nick

  Jun 24, 2026
  5.0
  I have been a resident here since 2020 through multiple changes in property staff. Recently, I have seen an improvement in terms of maintenance response and performance and property staff being more proactive in terms of reaching out to residents and being professional and polite. I credit Cierra Ervin, Stephanie Adegbule and Demond Hunter for the role that they have played in improving my experience as a resident at The Elms at Old Mill. Some of the things that I like most about The Elms at Old Mill is the availability of a washer/dryer in the apartment itself, the neighborhood is quiet, there is an Amazon locker available and my apartment is spacious with modern amenities and renovations.