This review is based solely on my personal experience living at Concord Park Apartments.
I understand that housing costs are already high in today's economy, but paying premium prices for amenities and services that are not actually provided is something prospective residents should be aware of.
Before signing a lease, take the time to carefully review every fee and every advertised amenity. The rent you see is only the starting point. In reality, be prepared to spend an additional $150 to $250+ per month in mandatory fees.
Let's start with parking. Residents are charged $100 per month to park at the property where they already pay rent. There is also a pest control fee, yet during my entire residency, I never once saw pest control servicing the building. Ironically, the only time I encountered a pest control technician was while returning my keys. He informed me that they primarily spray outside.
The garbage situation is equally frustrating. Residents pay $32-37 for a garbage fee, yet the garbage trash chute is unavailable for use. Internet service is another mandatory expense, costing $75 through Comcast, but the service is intermittent and unreliable.
Security is one of the property's biggest concerns. The building advertises controlled access, but in practice, it is far from secure. The key fobs only consistently work for the garage entrance and the second -floor entrance of Building A. Areas that are supposed to be secured, including the mailroom, garage entrances, and front entryways of the building, are often accessible. The side door regularly remains open. Residents should seriously consider installing their own door cameras for additional peace of mind.
The management and leasing office experience was equally disappointing. From the property manager to the leasing consultants, the level of professionalism fell far below expectations. Calling any of the multiple phone numbers listed for the property is largely pointless because you're routed to an AI system rather than someone who can actually help. Email communication is no better. Responses from both the Property and Assistant Property Managers often took 1-2 weeks, and that was usually only after making an in-person visit to remind them about the email.
This was the shortest amount of time I've ever spent at an apartment community. Ultimately, I chose to buy out my lease because the quality of the property simply did not justify the amount being charged. For the price residents pay, the expectations for maintenance, security, communication, and amenities should be significantly higher.
One final note: I was surprised to learn that the property does not offer a military discount, especially given its location and proximity to military personnel and families.
Overall, my experience was disappointing from start to finish. Do your research, ask detailed questions about every fee, verify the condition and accessibility of all amenities yourself, and proceed with caution.
Also I called corporate several times to report issues and no one from GoldOller Real Estate Investments ever returned my calls.
**Rent at your own risk.**