Villages at Morgan Metro

Reviews

• SW

  Sidney WHANNOU

  Sep 25, 2026
  1.0
  My experience with The Villages at Morgan Metro in greater Landover, MD has been extremely disappointing, especially considering that we only moved in on September 18, 2026. From the very beginning, what should have been an exciting and smooth transition into a new home quickly became stressful and frustrating. Upon moving in, we immediately discovered a serious roach problem inside the apartment. The infestation was bad enough that it affected our ability to comfortably sleep in our own home. My wife reported the issue to the leasing office, but the response we received was completely inadequate. After waiting several days, the apparent solution consisted of placing only a few pest-control items in a couple of downstairs drawers. That was nowhere near sufficient for the condition of the apartment. I ultimately had to take it upon myself to thoroughly sanitize, clean, and disinfect the apartment because I did not feel that the issue was being treated with the urgency it deserved. Unfortunately, the problems did not stop there. I woke up this morning and discovered that my vehicle had been towed from the property. This caused an enormous amount of unnecessary stress and made me extremely late for work. What makes the situation even more frustrating is that my wife had already provided screenshots of our vehicle license tags directly to a member of the leasing office while we were working through the process of completing our setup on the Parking Pass portal. The office was therefore aware that we were residents, knew which vehicles belonged to us, and knew that we were actively trying to complete the parking registration process. Despite that, my vehicle was still towed. Since moving here, one of the biggest concerns has been the lack of meaningful assistance from the leasing office. Based on our experience so far, when a problem arises, you should be prepared to solve it yourself. Rather than feeling that the leasing team is there to support residents and help resolve problems, we have repeatedly felt left on our own to deal with issues that should have been handled by management. When someone moves into a new apartment community, especially one being professionally managed, there is a reasonable expectation that the apartment will be clean and habitable, pest concerns will be handled promptly and thoroughly, parking procedures will be clearly communicated, and residents will receive actual assistance when problems occur. That has not been our experience. We have not even been residents for very long, yet we have already dealt with a significant pest issue, an inadequate response to that issue, a vehicle being towed despite providing our information to the leasing office, lost time from work, additional expenses, and an overall feeling that there is very little accountability or urgency when residents need help. The most frustrating part is not simply that problems occurred. Problems can happen at any apartment community. It is the way those problems have been handled—or, in our case, the lack of effective help afterward—that has made this experience so disappointing. At this point, my impression is simple: once you receive your keys, you are largely on your own. I sincerely hope management takes these concerns seriously and improves the way resident issues are handled, because this is not the experience anyone should have immediately after moving into a new home.
• MN

  Mymouna Njoya

  Sep 23, 2026
  5.0
  Andrea was very nice, patient, and helpful throughout the entire process. She took the time to show me all the available apartment models so I could compare my options and make the best decision based on my budget. She always had a smile on her face and made me feel comfortable asking questions. She also walked me through the application process step by step and made sure I understood everything. I really appreciated her patience, professionalism, and excellent customer service! Thanks, Andrea 🥰🥰🥰Meimouna. Hope I will be a resident
• HB

  House of Burgess_

  Sep 15, 2026
  2.0
  We lived in this community for about five years, and I want to start by saying the grounds and overall community itself are genuinely nice that's not the issue. The issue is management. They are unresponsive and unprofessional. My husband went to the office multiple times to try to resolve concerns, and staff repeatedly refused to speak with him. The breaking point for us was a mouse infestation that management never adequately addressed. We ended up with a bait box in our own living room. I was pregnant at the time and also had a two year old , we had to bag up all of our child's toys out of fear of contamination from droppings. It never felt like a safe environment for young children, and it shouldn't have gotten to that point. To make matters worse, while we were dealing with all of this, management filed suit against me a pregnant woman for unpaid rent, despite the fact that we had already placed our rent in escrow. That kind of disregard for tenants going through a legitimate habitability issue is unacceptable. Even after we moved out, the disorganization continued. It took several months to get our security deposit back, and there were errors in how they calculated the deposit that I had to point out and correct myself. The community has potential, but the management makes it impossible to recommend. I would not live here again.
• RH

  rochelle holt

  Sep 10, 2026
  1.0
  Here’s a stronger, polished version that keeps the seriousness of your experience while sounding clear and credible: DO NOT MOVE HERE. I am extremely disappointed with how management has handled a serious maintenance issue in my apartment. There was a significant water leak, and mold has now developed underneath my kitchen sink. It has taken over 7–8 weeks to receive any meaningful response, and I ultimately had to contact the General Manager myself just to get answers. As of today, we are STILL waiting for a proper resolution. What has made this situation even more frustrating is the lack of urgency, communication, and empathy throughout the process. During my conversation with the General Manager, his demeanor initially came across as very unapologetic and lacking empathy regarding both the situation and the way his staff handled my concerns. His approach seemed to change only after I directly addressed his demeanor and expressed how poorly this entire situation had been handled. These two incidents should not take nearly two months to properly address. Residents should not have to repeatedly call, email, and escalate serious maintenance concerns just to receive basic communication and action. Overall, my experience has been extremely disappointing. Based on the lack of urgency, accountability, communication, and proper resolution of a serious water and mold issue, I would NOT recommend moving here.
• KF

  Kennedi Fisher

  Sep 10, 2026
  1.0
  I am extremely disappointed with my experience dealing with the property manager, Karina. My biggest concern has been the lack of communication, urgency, and follow-through regarding a serious maintenance issue that has been ongoing for approximately seven weeks. I have contacted Karina multiple times, including sending four emails, speaking with her in person on more than one occasion, and providing documentation regarding my concerns about possible mold exposure after a leak in my apartment. I was repeatedly told that someone would be sent to properly assess the affected areas, yet those commitments were not followed through on. What has been most frustrating is feeling as though I have had to continuously chase management for answers regarding an issue involving the health and safety of my household. I also specifically asked for my concerns to be escalated to Regional Management and did not receive confirmation or an appropriate response. When residents bring serious concerns to property management, especially concerns involving water damage, possible mold, incomplete repairs, and household safety, they should not have to repeatedly email, visit the leasing office, and ask for the same issue to be addressed. I appreciate the staff members who have genuinely tried to help, but my experience with Karina's handling of this situation has been extremely disappointing. As the property manager, I expected better communication, accountability, follow-through, and urgency. Residents deserve to feel heard and confident that serious concerns will be addressed appropriately—not ignored until they are forced to escalate the matter themselves.

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