KB
Kianoush Banaie Boroujeni
Aug 24, 2026
I strongly advise everyone to avoid this community at all costs. My experience was filled with dishonesty, unprofessionalism, poor communication, and what I believe are deceptive business practices.
From the very beginning, they kept us waiting for an unreasonable amount of time on the day of our tour. After we submitted our application, communication was slow and unresponsive. Then, a week later, they informed us that the unit we applied for would not be ready as advertised and that the move-in date would be delayed by almost two weeks. At that point, it was clear that the promises they made to get us to apply were not being honored.
We immediately requested a refund because the terms had materially changed after we applied. Their response? They refused, claiming that refunds are not issued after 72 hours, regardless of the fact that they had changed the availability of the unit after taking our money.
Think about that for a moment: they advertise one thing, collect your application fee and security deposit fee, then change the terms afterward. When you decide not to move forward because they failed to deliver what was promised, they keep your money anyway. That is a deeply unethical business practice.
When I told them I intended to share my experience publicly, they suddenly changed their story and claimed they could have the unit ready by the original date after all. That only reinforced my belief that they were trying to cover up their own mistakes rather than take responsibility.
Based on my experience, I would not trust this management company. There are plenty of other communities that value honesty, transparency, and customer service, and at much reasonable prices. Save yourself the frustration and avoid this complex.