Elms Falls Run

Reviews

• QN

  Quyen Nguyen

  Aug 6, 2026
  5.0
  ⭐⭐⭐⭐⭐ I chose Elms at Falls Run because of its good location for my son’s school, and I was immediately impressed by how clean, peaceful, and well-maintained the community is. At first, I was hoping to lease a two-bedroom apartment, but unfortunately it was not available for me. That’s when I met Betsie, and I’m so glad I did. She was incredibly kind, patient, and professional throughout the entire process. She took the time to understand my needs, answered all of my questions, and helped me find the best option for my family. She truly made the leasing experience smooth and stress-free. After moving in, I continued to be impressed by the outstanding customer service. I noticed a few minor issues in the apartment, Betsie and the maintenance team responded very quickly. Mark, the maintenance engineer, was thoughtful, courteous, and highly skilled. He fixed everything promptly and made sure the repairs were completed properly. His professionalism and attention to detail were greatly appreciated. The only concern I experienced was that my apartment had a water leak on the day I moved in, and several areas were wet. Because of this unexpected issue, I couldn’t fully settle in for several days after moving in. However, I truly appreciate how quickly the team responded and took action to resolve the problem. Their prompt support and professionalism made a difficult situation much easier to handle. Overall, my experience at Elms at Falls Run has been excellent. The community is clean, the staff genuinely care about the residents, and both Betsie and Mark went above and beyond to provide exceptional service. I highly recommend this community to anyone looking for a wonderful place to call home.
• AA

  April

  May 4, 2026
  1.0
  Terrible all around moved from one bedroom very updated to a two bedroom no walk through toilets sit basically on floor have disabled person who can not get up off of it place is outdated needs so much work can’t open dishwasher oven blocks it big hole in wall behind stove dryer did not work microwave does not work screens missing every room rust on fridge among so much more so dissatisfied no communication with office i REGRET this so much!!!!
• KS

  Keziah Smith

  Apr 29, 2026
  5.0
  The Elms at Falls Run is a beautiful community with lots of greenery, and it’s incredibly quiet and peaceful. It really stands out compared to other places we looked at. A special shoutout to Sophia in the leasing office—she’s been so pleasant, helpful, and responsive throughout. She made the whole experience smooth and welcoming for us 😊 Highly recommend checking this place out!
• MD

  Michael Deckman

  Mar 30, 2026
  5.0
  Love my place and the people who run it.
• SS

  Samantha Singh

  May 31, 2025
  5.0
  Darius is amazing ! Very professional and customer service on point. Highly recommend.