Aspen at Lake Trail

Reviews

• RH

  Renaldo “Ren” Hicks

  Jul 15, 2026
  5.0
  I recently moved into Aspen at Lake Trail Apartments about two months ago, and I can honestly say my experience has been great so far. The community is in a convenient location with plenty of stores, restaurants, and other everyday necessities nearby, which has made settling in really easy. One thing that stood out to me was how welcoming and helpful the staff has been. Anytime I’ve had a question, someone has been available to assist me and follow up when needed. The property manager, Xiomara, has been especially attentive and professional. You can tell she genuinely cares about the residents and takes pride in the community. The grounds are well kept, and I’ve found the overall atmosphere to be friendly and comfortable. Moving can be stressful, but my transition here has been much smoother than I expected. I’m happy with my decision to move to Aspen at Lake Trail and look forward to continuing to call it home.
• GK

  Grace Kroener

  Jun 15, 2026
  1.0
  Our lease ended on 4/30/26. We were initially told our security deposit would be sent. Later, management stated they had no record of the deposit, and subsequent emails (specifically to the property manager Xiomara) went unanswered. More than 45 days have now passed, and I am pursuing the matter through the appropriate county and legal channels. Save yourself the headache.
• AM

  Allison Meade

  Jun 12, 2026
  1.0
  DO NOT RENT HERE My building had a carbon monoxide leak from a vacant apartment that the management had no clue about. I had to call the fire department one night months ago and heard absolutely nothing from management about this incident. This complex is quite literally dangerous for your life to live in. They make a big show about being under new management, however even the new management company is completely incompetent and impossible to contact. Don’t waste your money. Management or whoever - don’t respond to this with that link to “contact us”. Give me an email or phone number bc every single thing I have sent through that contact us form has just been lost in the abyss. I have heard NOTHING from you from those messages I’ve sent. Get it together
• JB

  Jolie B

  May 28, 2026
  1.0
  I visited the leasing office on Thursday, May 28 at approximately 12:00 p.m. Unfortunately, my experience was very disappointing. I entered the office, said “good morning,” and neither staff member responded. When I asked a question, I was met with a rude and dismissive response, which made me feel unwelcome, so I chose to leave. Customer service is extremely important, especially when interacting with potential residents seeking information about apartments. I hope management addresses the professionalism and communication within the leasing office moving forward.
• SC

  Samanta Camargo

  May 22, 2026
  1.0
  Our experience at this property has been extremely disappointing. To start with, the leasing process was confusing. The apartment that was shown to us was repeatedly listed as available, then unavailable, then available again. Communication during the leasing and move-in process was inconsistent and frustrating. Before move-in, management delayed our move-in date multiple times and assured us that the apartment would be cleaned and treated for pests before we arrived. However, when we received the keys and started bringing in our belongings, the apartment was still dirty, with construction debris, roaches, and other bugs present. At that point, we had no alternative housing arrangements and were forced to move into an apartment that had clearly not been prepared. We ultimately had to pay for our own move-in/pos-construction cleaning after all of our belongings were already inside the apartment, creating additional expense and inconvenience that should never have been necessary. After moving in, we experienced several maintenance issues. One of the most concerning was a leak from the upstairs bathroom that caused water from another unit's toilet to drip into our bathroom while it was being used. This was unsanitary and unacceptable. Our air conditioning was also not functioning properly and took more than three months to be repaired, while outdoor temperatures were reaching over 80°F. The pest problem extends beyond our apartment. Roaches are common throughout the building, and we ended up purchasing our own pest control products because the situation was not being adequately addressed. We are also extremely concerned about utility costs. Our gas bill was around $90 per month during January and February. Now, despite warmer weather and little to no use of the heater, our gas charges have exceeded $200 per month. We have repeatedly asked for explanations and have not received satisfactory answers. Another ongoing issue is the constant smell of cigarette smoke and marijuana throughout the building, including common areas and inside our apartment. Management has repeatedly stated that inspections would be conducted and that the issue would be addressed, but months later nothing appears to have changed. Residents seem free to violate the property's policies without consequences. What makes this especially frustrating is that I am pregnant, and maintaining a clean and healthy living environment should not be an unreasonable expectation. It is also concerning for families with children living in the community. To be fair, the office staff are friendly and polite when you speak with them. Unfortunately, friendliness alone does not resolve serious maintenance, sanitation, pest control, utility billing, and smoke-related concerns. Before management responds asking residents to contact them directly, I want to note that we have reported these issues multiple times through the proper channels. The problem is not a lack of communication from residents. The problem is the lack of meaningful resolution. I do want to acknowledge that the cleaning staff and maintenance team work hard and are always polite and professional. My frustration is not with them, but with the lack of management oversight. Rules are not enforced, issues remain unresolved for months, and residents seem free to do whatever they want.