Terra

Reviews

• AA

  aziabey

  6 days ago
  5.0
  After meeting the new staff member Nikki, I had an amazing move in. Nikki was so kind, compassionate, caring and supportive. I had an issue with a room that I was assigned to and she was QUICK to resolve that issue for me. Now I am very pleased with my new living situation and excited to continue my studies in a comfortable space.
• AP

  Ana De Paz

  Aug 22, 2026
  1.0
  had a very disappointing move-in experience with Terra Student Housing. I was approved for an early move-in and was personally given the key to the unit I was assigned. I also received communication from Terra identifying that exact room as my assigned room, so I had no reason to believe there was any mistake. When I arrived, however, the condition of the room was unacceptable. The carpet was visibly dirty and stained, there were crumbs and debris left behind, I found ants in the carpet, the furniture was heavily worn, and there was damage/rust in the bathtub. Overall, the room looked like it had not been properly cleaned or prepared for a new resident. I had already arranged my move around my approved move-in date, so I was left having to stay in these conditions for two nights while waiting for the leasing office to reopen and address the situation. When management eventually saw the room, they apologized and I was later told that I had supposedly been placed in the “wrong room.” This explanation was especially frustrating because Terra had emailed me information for that exact room and their staff personally gave me the key to it. The email they sent me was that my unit is 336-D and when I went to speak to them about my terrible unit, they claimed I wasn’t supposed to be in 336 it was supposed to be 226 but they sent me an email a month before saying my unit is 336-D They allowed me to transfer into a renovated unit, which I appreciated, but I still had to pay the full price difference for the renovated unit. I requested some type of rent adjustment or concession because the entire situation resulted from an issue on their end and significantly disrupted my move-in experience, but I was not provided a discount. I essentially ended up paying more per month in order to move into an acceptable unit after being given a room and apartment that was not properly prepared in the first place. I understand that mistakes can happen, and I appreciate that they ultimately transferred me, but I do not think residents should have to financially absorb the consequences of a housing provider’s mistake. For student housing, move-in is already stressful enough, and residents should be able to expect that the room they are given a key to is clean, maintained, and actually ready for occupancy. I would strongly recommend that future residents thoroughly document their unit with photos and videos immediately upon move-in and keep copies of all emails and communication regarding their room assignment.
• SG

  shari knight gillum

  Aug 21, 2026
  1.0
  My nephew just moved in and I wouldn’t recommend it. They are disorganized and delayed with their communication. When we came into the apt there was a GIANT hole cut into the wall exposing the pipe in the kitchen, the counter is peeling and the walls are cracked. I am SHOCKED that they allowed anyone to move into a unit in such a shape. They don’t clean the carpets in between new tenants and the hallways need touch up painting. Someone offered my nephew drugs in the garage when he was returning from Target! Like-WHAT?!!! We’re off to a horrendous start & I foresee a bumpy road ahead. I wouldn’t advise moving here.
• KR

  Kamoria Reese

  Aug 21, 2026
  5.0
  Hi, this apartment complex has truly been great. My agent Myles has been a great help and guiding my family this whole process. The deals were really very affordable for college students. I will recommend you lease here for anyone in college.
• MK

  Mame Koduah

  Aug 13, 2026
  5.0
  I had a couple questions that I could not get answered by anyone, and yet Myles stepped up and was very helpful and engaging when assisting me. He reassured me and was clear in everything he explained to me. Great person to have spoken to!