The Apartments at Saddle Brooke

Reviews

• IM

  India M

  Oct 1, 2026
  2.0
  I used to recommend this complex so often because of my peaceful experience. But I am so tired! I work hard and all I want to do is come home and enjoy the space that I pay for. I’ve lived here for 3 years and I hate that I’ve just renewed my lease. Like any apartment, I’ve had my maintenance issues. But that’s not where my exhaustion lies. I’m not sure what has changed, but within the last year, the communication for maintenance and the leasing office is just awful and unacceptable. And I know they’re tired of hearing me complain just as much as I’m tired of complaining about the same type of problem. If it wasn’t money being taken from my rent account, and it taking over a month to get it back, I’ve also had issues with maintenance requests. I’m never told when the maintenance workers or contractors may come, so I never get a chance to prepare my space for them. The result is that they’ve come into my bedroom and left with my property negatively impacted. My bed has been broken and more recently, I have paint/dust particles on my clothes from where work had to be done. I WOULD HAVE COVERED AND PROTECTED MY THINGS IF I KNEW THEY WERE COMING! It’s so frustrating. I wish that these workers respected the spaces that we are paying for to live in. I want to clean up the mess that was left, but if they come back and mess it up again, I just may lose my mind.
• DR

  Diary of a Radical

  Sep 28, 2026
  1.0
  TOXIC BEHAVIOR FROM THE LEASING OFFICE, BEWARE ‼️ (PART 2 COMING SOON) There’s a specific incident that occurred recently between the leasing office and my family and I about an ongoing issue that has been poorly handled and has genuinely left a bad taste in my mouth about coming to live here. We’ve had an issue with excessive noise from our upstairs neighbors. Our upstairs neighbors walk so loud to the point where they’re stomping and they also jump loudly as well, they do this throughout the day and at nightfall. It has woken me up out of my sleep multiple times etc. Overall it has been quite annoying to my family and I. I’ve sent formal complaint emails to the leasing office, called the leasing office multiple times, even my mother and I have spoken with our upstairs neighbors in attempt to explain to them how loud they are and so forth. Nothing has changed. On 09/11/26 during the morning, Vincent and Carlos from the leasing office came to our apartment unit unwarranted to speak with us about how the upstairs family complained about us and how we’ve responded to them being too loud… that’s not their first time doing that either. Except this time, this is when we were told that the property manager named Robin said that she spoke of us doing a TERMINATION OF LEASE. We’ve been living here for two months by the way. The conversation on this day went absolutely nowhere, and eventually the property manager came to our apartment unit this same day, and insensitively addressed us about the issue. She basically said that she’s not going to tell people how to walk….. Mind you, we weren’t asking her to do that. She then addressed me directly aggressively asking me if I want to live here. They hadn’t taken this approach with the upstairs neighbors at all! Eventually during that conversation Robin got fed up and said that I didn’t want to have a “proactive conversation”… yet her idea of a proactive conversation was not calling us, not emailing us, but instead randomly appearing in our apartment unit on 09/11 and trying to force a termination of lease on us, all of us because we spoke up about people being too loud in the upstairs unit… make it make sense. Before she left our unit, she mentioned to my mother that she can make an appointment to speak with her going forward. My mother made an appointment to speak with her on 09/14 in the morning time and it was confirmed. The day of the appointment, it got canceled because Robin was no longer available to meet. Vincent let my mom know that he would call to reschedule the appointment. Two days went by and there was no phone call. My mother went to their resident event on 09/16 just to reschedule a time for the appointment. Fast forward to the day of the meeting on 09/17 from what I heard from my family, the conversation went completely different from in comparison to how they talked to us days before… It was also brought to my attention, that during the meeting Robin apologized to my mother and brother. Also, I was informed that Robin told my family during that the appointment that this is what should’ve happened instead of how things happened days before when they were in our apartment unit speaking to us…… girl lol. No one made you come to our apartment, YOU DID. No one made Carlos and Vincent walk into our apartment building either, they decided to come. We didn’t want to terminate our lease, you spoke of that to us. We emailed the leasing office multiple times (NEVER RECEIVED RESPONSES AFTER EMAILING), called multiple times, peacefully spoke with people from leasing office multiple times before this specific incident occurred and it was YALL who didn’t care nor wanted to genuinely help. You guys lack so much accountability, AND IT SHOWS. Response to that reply: What’s the point of emailing you guys when I already have multiple times beforehand? There were no replies. Also the property manager herself basically made it clear she’s not going to address this issue, THE WAY IT ACTUALLY NEEDS TO BE ADDRESSED…. Think about that for a moment. Spare me your fake concern.
• SG

  Sabrina Gorham

  Sep 14, 2026
  5.0
  The maintenance team is wonderful.
• JS

  Jay Sheth

  Aug 20, 2026
  1.0
  Super Bad management and property manager is not responsive Their payment portal had issue and my auto pay didn’t went through I asked property manager and paid next day after getting payment error. Property manager didn’t listen to me made me pay 75$ late fees even though issue with their payment portal. They had hvac leaking water and ruined carpet and my furniture for which they didn’t take responsibility and took weeks to fix it. Basically i was unable to use one of the bed room for almost 2-3 weeks For any maintenance you have to follow up multiple times
• KJ

  Kylee Johnson

  Jul 24, 2026
  5.0
  I had a great experience touring with Vincent! He showed me a renovated two-bedroom apartment and made the entire process easy and enjoyable. He was very knowledgeable, answered every question I had with confidence, and made sure I understood all of the details about the apartment and community. Vincent was professional, patient, and genuinely kind throughout the tour. He never made me feel rushed and took the time to make sure all of my concerns were addressed. If you’re looking for someone who is friendly, informative, and provides excellent customer service, I highly recommend asking for Vincent. He made my apartment tour a wonderful experience!

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