Schedule Your Tour Today! Rising 26 floors above downtown Bethesda, The Charles is a collection of refined residences and curated amenities unlike anywhere else. Taking cues from contemporary hospitality design, our interiors offer a bespoke blend of minimalist, sculptural and artful elements. While outside, our striking façade and statement architecture stand as a dramatic addition to the Bethesda landscape.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.