Vision on Lombard

Reviews

• IC

  Ilse Caballero

  Sep 11, 2026
  1.0
  I debated writing this review, but ultimately decided to share my experience to warn future tenants, especially students looking for a place to call home. I genuinely cannot recommend Vision on Lombard. My experience was unacceptable from the moment I moved in. They advertise themselves as luxury apartments, when in my experience, it felt more like a renovated hotel with a luxury price tag. I chose to lease here largely based on communication with the leasing staff and what was advertised on their website. The units were advertised as modern and fully furnished, yet when I called about the furniture, I was told my apartment was not furnished. I had to specifically point out what their own website advertised and ask them to provide the furniture that was supposed to be included. That is the only reason my apartment was furnished. Before move-in, I repeatedly asked for pictures because my floor plan was not available to view online. For over a month, I was told the apartment was being prepared and that pictures would be sent “the next day.” I did not receive a video until approximately one week before move-in. Despite weeks of reassurance that maintenance and cleaning staff were preparing the apartment, I arrived to a unit that was absolutely not in the clean, move-in-ready condition I expected. I documented everything immediately. Management offered to have it cleaned afterward, but a resident should not have to move into a dirty apartment and THEN ask management to prepare it. That should happen before the keys are handed over. To make matters worse, the furniture provided was dirty and damaged. The dresser I received was missing its entire back panel, allowing you to see straight through it, and was also missing handles. This was the furniture provided after I had already called to receive the “fully furnished” apartment that had been advertised to me. Management mentioned that they were going through a transition period, but that does not excuse the experience I had. For the amount residents pay to live here, expecting an apartment to match its advertisement, be clean and ready upon move-in, and contain functional furniture when advertised as furnished are not unreasonable expectations. Those are basics. The most exhausting part was having to REPEATEDLY advocate for myself over problems that should never have existed in the first place. I should not have had to chase management for furniture I was promised, repeatedly request information about an apartment I was about to move into, ask for a newly rented apartment to be properly cleaned and maintained, or have to fight to access my money after move-out. At a certain point, these stop feeling like isolated inconveniences and start reflecting the overall way a property is managed. I would strongly encourage anyone considering Vision on Lombard to look somewhere else.
• AK

  Ahlam Al karawi

  Sep 5, 2026
  5.0
  This place is truly great, and the entire process was easy and smooth. The management team is exceptional—they make everything so easy and are always quick to respond to any questions or inquiries. The management team is one of the best I have ever experienced. They are professional, helpful, and genuinely care about making things easy for their residents. I highly recommend this place to everyone! I am very happy with both the building and the management team.
• DJ

  Dawnetta Jenkins

  Sep 2, 2026
  3.0
  1. I wasn’t able to get in the building to be greeted in had to enter when a tenant went in 2, your lady was late for tour 3. Studio was too small
• SV

  stephany viveros

  Aug 25, 2026
  5.0
  Super easy and convenient to tour and leasing was very helpful and attentive to all my questions.
• ES

  Emily Smith

  Aug 9, 2026
  1.0
  When I first moved into these apartments, about two years ago, all the staff and management were absolutely wonderful. I felt like I was at home and everything was accommodating and accessible for a blind person like myself. About a year ago, our property manager, Jamie left and Jennifer took her place. Ever since Jennifer has become the property manager, everything about this building has changed. First thing is that the entire leasing team quit and they had to rehire everybody else. I think that should say something about the management style. Number two is that there are multiple print notices everywhere around the building, including the laundry room that are inaccessible to blind people like myself and two other individuals who live here. Some of these notices are emailed, but not all of them, especially ones that have to do with events. We are never aware of any events happening in the building because they are never put in electronic formats. Number three is that at the beginning of this year during the snow/ice storm, the blind people and others were literally trapped inside this building because management failed to shovel the ice and snow promptly before it became a solid block. We could not walk down sidewalks or across the street to leave. This prevented us from going to work so we had to call out and lose money. Number four is that there are electrical panels all over this apartment that you can run into. I have cut my arm multiple times on these panels. Number five is the problem about the laundry rooms: the washers and dryers on the third floor are constantly broken and they tell us to use the ones on the lower level. The problem is that the washing equipment in the lower level is completely inaccessible and you have no idea which ones are being used or which ones your clothes are in. Since we cannot use those and if the ones on the third floor are broken, we literally cannot wash or dry any of our clothes. At this very moment, the dryer on the third floor is broken, but it still takes your money. The door will close and it will show that it’s ready, you pay the money, and then the dryer doesn’t actually work. There are also no notices barriers or anything to stop you from using it so they’re just letting people spend their money for a dryer that doesn’t work. We pay a significant amount of money for an amenity fee that includes valet trash, yet this was taken away, but the amenity fee was not lowered. For some strange reason, they also do not allow doormats anymore, which can be considered a landmark for blind people to find their apartment. There was no explanation given to why Valet trash was taken away and why these random rules like no doormats were put in place. Last thing to mention is that everybody’s bills have gone up because the utility bill is way more than it should be legally. I used to recommend this place to everybody I walked by but now I just want to leave and not tell anybody that it exist truthfully. I’m pretty ashamed to live at Vision on Lombard because there’s constantly trash everywhere and people think that they can just park scooters in front of the doorway, which is actually a risk factor for blind people who cannot see them. Everything about this property has become an inconvenience and discriminating towards people with disabilities. I cannot wait to move out when my lease is up in March.

Frequently Asked Questions About Vision on Lombard