1405 Point

Reviews

• WQ

  wenzhe qi

  Aug 31, 2026
  5.0
  I usually don’t write reviews, but this experience truly deserves one. My package was marked as delivered, but I couldn’t find it anywhere. I was already worried and frustrated. That’s when I reached out to Ms. Carmen C. Gilford. Not only was she incredibly patient and professional, but she also went out of her way to help me after her work hours. Even though it was past her shift, she stayed behind, retraced the delivery steps. Her dedication and kindness turned a stressful situation into a huge relief. It’s rare to find someone so committed to helping customers. Thank you, Ms. Carmen – you are a true asset to the team! Highly recommended!
• PP

  PJ

  Aug 27, 2026
  1.0
  Extremely concerning emergency response and lack of accountability On 6/1/2026, my fiancé and I became trapped in the elevator between floors at 1405 Point Street. We immediately attempted to use the in-elevator emergency phone, but received no response after several minutes of repeated attempts. We then held the elevator alarm button, which produces an audible alarm, for several minutes. Despite this, there was no response or assistance from onsite 1405 Point staff. The emergency phone line eventually answered and said they would try to contact building staff. Shortly afterward, the operator told us they were unable to reach anyone, had left a voicemail, and would dispatch a technician with an estimated arrival time of approximately one hour…while we were actively trapped inside the elevator. We asked whether emergency services could be contacted. We were told this was not standard protocol because the operator was “not local.” Emergency services were ultimately contacted only after we repeatedly pleaded with the operator to try again. At that point, they were able to reach someone who contacted the fire department. The fire department responded and assisted with our release. There was no follow-up communication from management after the incident. I subsequently contacted 1405point@kettler.com, an address I had previously used to correspond with the property, as well as info@kettler.com. Neither responded. After I posted a review describing the incident, management responded publicly saying they take this seriously, we’re going to get to the bottom of this etc. They also said they had not heard from me, and asked me to reach out again. I did exactly that. I contacted the new address they provided and requested information regarding the building’s emergency response procedures, communication protocols, why no onsite personnel responded to the elevator alarm, elevator inspection and maintenance history, prior elevator incidents, and ANY CORRECTIVE ACTIONS TAKEN FOLLOWING THIS INCIDENT. The response I received did not address those questions. Instead, I was simply told that “the current elevator certifications are posted inside each elevator.” What also makes their response to this review (below) interesting is the bit, “If you would like to discuss your concerns further or have additional questions, please contact our office,” as I have done that repeatedly, and they have ignored me. In addition, for fun I ran their response (below) through an AI detector: “Text is 100% AI/GPT generated.” It’s enough to make a cat laugh. To prospective residents: I would strongly encourage you to consider not just the elevator malfunction itself, but how an actual emergency was handled. I can’t help but wonder: if there had been a fire, gas leak, or medical emergency, would one of us have died? Honestly The public response sounds reassuring. The actual experience was very different. After the incident, there was no proactive follow-up, my initial emails went unanswered, and when management publicly invited me to contact them again, the response still did not address the basic questions about how this emergency was handled or what was being done to prevent a recurrence. That is the part I find most concerning.
• EP

  Eddie Powell

  Aug 19, 2026
  5.0
  When entering the premises the front desk individual was quite polite and i noticed how clean the lobby area was upon my request for information on housing i noticed alot of individuals whom i could only assume were tenants that seemed so pleased to mention ask for “Hillary”. Apparently she’s a breathe of fresh air and very informative and attentive to all the tenants in the building located at 1405 point. I really hope that for someone like myself who has lived in many apartment complex with horrendous customer service and or care for there tenants i just would like to say it’s amazing that Hillary from what i encountered and saw via other tenants and responses talking with them were so delighted to have Hillary run there building.
• CM

  Christine Martini

  Aug 18, 2026
  5.0
  I’ve lived here for a year now and love my little sanctuary. The views are incredible, the apartments and building are clean, and the people are kind. The biggest improvement I have seen so far was them bringing Hillary on. I have never lived in a building with a kinder, more knowledgeable, proactive manager. I have seen a difference in the entire staff, everyone seems happier and friendlier. She is one of the reasons we resigned! I see some of the negative reviews and maybe I just got lucky, but I have not had any noise or smoking issues while I’ve been here. All of the staff has been very kind as well; Carmen runs this place and our packages are never missing, Lloyd in maintenance can fix anything and seems to really care about the tenants; even the leasing staff from the other building knows us and asks about our lives. Every apartment building is going to have its own issues, but this is the best I’ve come across so far. My only complaint is I do think the appliances should be upgrade from “builder grade” given how high the rent is. (They’re also not giving me an incentive to write this) (yet 😉 ).
• SG

  Spencer Glass

  Aug 16, 2026
  3.0
  I’ve lived here for two years. I don’t have much to add that hasn’t been said by most other reviewers; the units and amenities are definitely nice when they are in working order, which they usually are. What I will add that I haven’t seen a lot of reviewers say - the front desk staff (not the leasing staff or management) are often rude, lazy, and/or incompetent. If your mail package is delivered when the building’s ~50 package lockers serving 14 floors of apartments are already full (often), your package will be placed either behind the security desk, locked in the package room, or set somewhere in the lobby. If whichever person on desk staff isn’t feeling helpful, they will refuse to unlock the room or check, insist your package wasn’t actually delivered, or some other denial of responsibility, and then you’ll genuinely have to wait until the next shift change to try again and ask the next staff member to help you actually get your package. Think about how frequently this must have happened for me to actually take the time to write a full review mentioning this. I’m currently on hour 48 of waiting for someone to actually just unlock a room maybe 20 feet away, for a package that the carrier confirmed was delivered literally two days ago.

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