The Residences at Stevens Pond

Reviews

• JA

  Juliana Agudelo

  1 day ago
  4.0
  I have lived in this community for a few years, and overall it has been a great place to call home. The location is excellent, the property is quiet, clean, and feels very safe, and the staff has always been wonderful. Gina and Tammy, in particular, have consistently been professional, helpful, and caring, and they are a big reason why living here has been such a positive experience. Unfortunately, since the building access system was changed, the resident experience has become much less convenient. The current system relies almost entirely on a cell phone, creating a single point of failure that can leave residents locked out of their own building. If your phone battery dies, you're locked out. If you accidentally leave your phone inside, you're locked out. If your phone breaks, you're locked out. If you're changing devices and encounter setup issues, you're potentially locked out. If the app fails or there are connectivity problems, you're locked out. What makes this especially frustrating is the lack of a backup option. There is no access code, residents cannot purchase a fob, and there is no physical key alternative. In other words, there is no contingency plan. Waiting for a neighbor to walk by and let you in is not a contingency plan—it is improvisation. My husband and I recently experienced this situation ourselves after accidentally leaving our phones inside our apartment. We were forced to wait outside until another resident happened to arrive and could let us into the building. I have also personally helped several neighbors who found themselves locked out for the exact same reason. What surprises me most is that many modern residential buildings offer multiple access methods specifically because technology can fail. Common options include: • Mobile App • Fob • Access Card • PIN Code Having only one access method for residents creates an unnecessary risk. A residential access system that can prevent residents from entering their own home simply because they left their phone on a table has a clear operational design flaw. I still genuinely enjoy living here and appreciate the staff and management team. My hope is simply that management will reconsider the current policy and provide residents with at least one reliable backup method of entry. Technology is a great convenience, but it should never be the only way to access your home.
• JM

  Joel Mangiani

  Jun 17, 2026
  5.0
  We enjoyed our experience at Steven’s Pond especially after Waterton took over the property. Tammy and Gina are amazing. It’s a great place to live. Unfortunately we’re moving due to family and work but would have loved to stay here.
• LS

  Linhan Shang

  Jun 16, 2026
  5.0
  I’m the current resident here. The team is awesome. I got a damaged refrigerator last last week, someone replaced it immediately within couple hours. The leasing office is super nice. Really enjoy living here.;)
• BY

  Burak Yazaroglu

  Jun 9, 2026
  1.0
  The management’s behavior is completely unprofessional. Instead of addressing residents’ concerns respectfully, they choose to be rude and dismissive. No resident should have to deal with this level of disrespect from the people responsible for managing the property.
• RH

  Rashad Huseynzade

  Jun 9, 2026
  1.0
  The management at this location was extremely rude and unprofessional. Their behavior was completely unacceptable and showed a clear lack of respect. No one should be treated this way under any circumstances. In addition, the pool is in very poor condition and does not appear to be properly maintained. I expect this matter to be taken seriously and addressed appropriately to ensure that this type of behavior and these property issues do not continue.