Residences at Stevens Pond

Reviews

• DU

  Daviana Urdaneta

  5 days ago
  1.0
  Honestly, living here has been the worst thing that has ever happened to my husband and me. When we moved in, the apartment was FILTHY—check the laundry area carefully; it’s the dirtiest spot in the apartment. Nothing was clean, not a single appliance. When they painted, they left paint drips all over the floor, and I had to clean it up myself. I asked them five times to fix my bathtub, but they just kept painting over it; to this day, it still hasn't been fixed. THE MANAGEMENT IS THE WORST; Tammy and Bianca are rude, nasty, ill-mannered, and completely unprofessional. They entered my home WITHOUT PERMISSION—supposedly to fix something—without ever sending a text, an email, or even making a call. They were always trying to overcharge us. The hallways smell musty and stale, security leaves a lot to be desired, and they constantly accused us of smoking all sorts of things without any PROOF. We endured living in this place for a miserable year; I wouldn't recommend it to anyone.
• JC

  Joseph Cresta

  Jul 28, 2026
  5.0
  office managers Tammy and Gina are excellent very professional any problem I have they take care of it immediately also maintenance is very well they respond quickly and they clean app every time after they're done we need more people like Tammy and Gina and their maintenance team
• JA

  Juliana Agudelo

  Jun 24, 2026
  4.0
  I have lived in this community for a few years, and overall it has been a great place to call home. The location is excellent, the property is quiet, clean, and feels very safe, and the staff has always been wonderful. Gina and Tammy, in particular, have consistently been professional, helpful, and caring, and they are a big reason why living here has been such a positive experience. Unfortunately, since the building access system was changed, the resident experience has become much less convenient. The current system relies almost entirely on a cell phone, creating a single point of failure that can leave residents locked out of their own building. If your phone battery dies, you're locked out. If you accidentally leave your phone inside, you're locked out. If your phone breaks, you're locked out. If you're changing devices and encounter setup issues, you're potentially locked out. If the app fails or there are connectivity problems, you're locked out. What makes this especially frustrating is the lack of a backup option. There is no access code, residents cannot purchase a fob, and there is no physical key alternative. In other words, there is no contingency plan. Waiting for a neighbor to walk by and let you in is not a contingency plan—it is improvisation. My husband and I recently experienced this situation ourselves after accidentally leaving our phones inside our apartment. We were forced to wait outside until another resident happened to arrive and could let us into the building. I have also personally helped several neighbors who found themselves locked out for the exact same reason. What surprises me most is that many modern residential buildings offer multiple access methods specifically because technology can fail. Common options include: • Mobile App • Fob • Access Card • PIN Code Having only one access method for residents creates an unnecessary risk. A residential access system that can prevent residents from entering their own home simply because they left their phone on a table has a clear operational design flaw. I still genuinely enjoy living here and appreciate the staff and management team. My hope is simply that management will reconsider the current policy and provide residents with at least one reliable backup method of entry. Technology is a great convenience, but it should never be the only way to access your home.
• JM

  Joel Mangiani

  Jun 17, 2026
  5.0
  We enjoyed our experience at Steven’s Pond especially after Waterton took over the property. Tammy and Gina are amazing. It’s a great place to live. Unfortunately we’re moving due to family and work but would have loved to stay here.
• LS

  Linhan Shang

  Jun 16, 2026
  5.0
  I’m the current resident here. The team is awesome. I got a damaged refrigerator last last week, someone replaced it immediately within couple hours. The leasing office is super nice. Really enjoy living here.;)