From an old confectionery factory to a thriving hub for businesses, the Schrafft's Center has transformed itself into a striking workspace in the heart of Charlestown. Its outer aesthetic stays true to its factory roots, showcasing a clock tower and the Schrafft's logo, but inside the decor is contemporary and stylish. Only moments away from Boston Harbor, you'll be able to take scenic strolls at lunchtime or grab a bite to eat at one of the many neighboring pizzerias or restaurants.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.