For seven years in a row, The Kensington, has ranked number 1 in Boston for resident satisfaction and online reputation by ORA (Online Reputation Assessment). That’s because we care about our residents and their experience. Our LEED Gold certified community minimizes its impact on the environment while maximizing your convenience with over 28,000 square feet of amenity space. Pamper your pooch in the pet spa or make a splash in the rooftop pool as you take in breathtaking city views. Find inner peace at the yoga studio or in your morning cup of joe at our on-site Jaho Coffee and Tea. With an unbeatable downtown Boston location, you’ll find it’s easy to connect with the community or yourself.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.