The Legends at Steeplechase

Reviews

• MW

  Meghan Wise

  1 day ago
  1.0
  You dont need to be a lease holder to leave a review of something youve experienced. I dont see you denying any of the issues we had though. The manager caring was definitely not my experience. But that was the least of the issues.
• AS

  Abigail Sohn

  Aug 28, 2026
  1.0
  The Legends at Steeplechase markets itself as a “luxury” apartment complex. While you’ll certainly pay luxury pricing, the actual units are far from luxurious. If you’re willing to pay $1,600+ for outdated carpet, moldy window sills that regularly leak when it rains, older appliances, and electrical/wiring issues, then this may be the place for you. However, there are far better apartment complexes throughout NKY that offer upgraded units and amenities for the same price, and in our experience, often cheaper. I’m certainly not opposed to older buildings or apartment complexes, but the value you receive for what you’re paying here simply doesn’t add up. The pricing feels completely out of line with the condition of the units and the overall experience. Another major frustration during our two-year stay was the office staff. There seemed to be a significant amount of turnover for a period of time, and nearly every time we needed something or had an issue, we were speaking with a different person who seemed to have a different answer. On multiple occasions, we received conflicting information depending on who we spoke with. The amount of phone tag that we had to endure was just asininely stupid. We completely understand that new employees need time to learn and get up to speed. However, there should be experienced team members properly overseeing and training new staff before they are left to handle resident concerns on their own. Not to mention they were all very quick to throw each other under the bus when something was told incorrectly. Just acknowledge the mistake, apologize, and move on. Stop blaming and talking crap about your fellow employees to residents! Unfortunately, the lack of consistency and communication made dealing with the office unnecessarily frustrating. Overall for the price, there are much better options in NKY. The “luxury” label and pricing simply don’t match the condition of the apartments or the level of service we experienced. This is our second time in four years we've stayed at a Nexus property and it will be our last. UPDATE: Clearly, my review struck some sort of nerve with the staff there… Whomp Whomp. Not once did I mention in my review, nor did I mention to them, that we had an issue with any of the move-out fees or the “carpet replacement fee.” By the time we moved out, we were so over dealing with the property team that we didn’t argue or push back. We paid the remaining balance after our deposit so everything was settled, and we could finally move on and never have to deal with their incompetence again. We left that apartment far cleaner than it was when we first received it. As for the “extensive carpet damage” they mention, that was more than likely caused by the literal pools of water that would seep into the carpets whenever rain leaked through the window sills. Your own maintenance team admitted this to us after coming out multiple times to address the leaks. We were told, “Well, these buildings are old, and they just sort of do that. We can patch it, but any heavy rain will eventually come through. Your unit isn’t the only one.” Might I also add that, during the two years we lived there, our entire building turned over, with people leaving due to similar issues. One of our neighbors, who had lived with the property for more than 20 years, is finally leaving in October because of the mismanagement and overinflated prices. Do not rent with Nexus.
• VV

  V

  Aug 21, 2026
  1.0
  I am very understanding when it comes to maintenance issues — things happen, and repairs take time. However their management is a different story Back in August 2025, we had maintenance come in to do annual battery and air filter replacement (they do this 2-4 time a year). After this visit our water bill went up from what usually $40-$60 to $700!!! We reported it immediately, had our unit inspected for leaks (there were none), and learned that several other residents were dealing with the same issue. Management told us they were “working with the water company” to resolve the issue and asked us to pay the inflated bill upfront, promising adjustments later. Months after months of following up, they always giving the same answer "our manager is working it". Then they came back to us saying that there is nothing they could do about it and we end up eating the loss. On top of that, the apartment does not accept PNC direct deposit, which caused additional inconvenience throughout our lease. I would not recommend anyone living here. Save your money elsewhere.
• JW

  Jakob Wise

  Aug 4, 2026
  1.0
  Dont do it! They ask you to sign the walk through paperwork before you walk through. After walking through, its obvious why. The place was filthy. Vents were black, cobwebs everywhere, water damage, on the ceilings, water damage under 3/4 sinks. Tubs and toilets werent clean. Leasing agents were great but the manager gave 0 respect, kindness or a care in the world.
• AJ

  Adrian Jackson

  Jul 9, 2026
  1.0
  We only had one leasing agent who has been professional during two rental years at the property. The others in the office were either rude, racist, or ill informed. Sorry to say if you think it's a safe rental place you're wrong. Neighbors of colors were spoken about many times in the office under whispers between agents when you pop thru the office for something. One of the agents spoke racist words to her coworker, and another always spoke hatred specifically on the Indian residents. The maintenance guys did their best, but they were always short staffed. A new maintenance guy had came on during the end who seemed nice and needed to reroute the ac line because of improper angling causing it to block the drain up. The carpet was replaced before we moved into the unit, new flooring in kitchen. Then the deadbolt on the door was changed after a package was mis delivered during the weekend. I couldn't take the package to the office for the old tenant till monday. I sat it right inside the door to wait for monday. Came home that same afternoon, and someone had opened the locked door and taken their package prompting an immediate change of key / deadbolt on the unit. So you might want to ask that changing of the deadbolt was done before you move in. It would seem that should just be a standard for renting properties for safety of residents. While it was ufortunate, they handled the issue immediately once management could be informed. The garage door was bent up pretty bad on the unit. They said they won't replace them until they basically damage to a point they can't open or close. For anything over $1,500 a month per tenant, when an exterior door is significantly bent, maybe just go ahead & replace it for safety. The bathroom floor (in the master bedroom) was peeling from the day we moved in, until we moved out at the base of the shower. Pretty sure a few write ups got thru the cracks unfortunately. The master bedroom shower door had so much mold in side of hinges it took two days for me to bleach out and clean upon move in. The smoke detectors batteries went off because maintenance missed it during a yearly check. I couldn't reach the vaulted ceilings and didn't have batteries to change them anyhow, perks of renting is usually you won't worry about the smoke detectors chirping. Since they're wired in they will still chirp. It scared my cat so I called the office to ask for emergency maintenance (it's on their list they give you at move in. Defective smoke detector chirping is emergency to them), and I was told by an unprofessional agent it wasn't an emergency. Until I mentioned calling a fire dept to help out, or having to take my cat and leave the unit till it could be fixed since I was sick during the time. Only then did someone get sent to replace 3 batteries. We had a loose door hinge on the second bathroom in the hall. When maintenance fixed it, I had to fight to get a door replacement charge off the account because a $150 door replacement fee was put on for fixing the loose hinge. We were told we could pay it, and then it be applied to our rent later. Who in this economy, has a $150 to toss away for random fee's every time the rental feels like tacking it on to hope its credited next month towards the rent. The neighbors let the dogs go everywhere without cleaning up most times. You're overspending on rent here. We got charged a carpet replacement after 2yrs of renting due to stains in the one room which promps the entire unit being re carpeted for over a $1k and then water bill tripled. The utility place tacked the sewer charge onto us for an extra $80 on the final bill. We are being told it wont be removed. Not one month did we spend over $45 for water, and now the final bill is $120. The way nexus system does their billing is confusing and not an easy process to make sure you aren't paying for thing's the property should be responsible for. One things for sure after years renting from nexus. They'll always find a way to scam you out of your money. Glad I finally got away from renting at nexus properties.

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