Jefferson's Landing

Reviews

• SH

  shaun houston

  Aug 7, 2026
  1.0
  This place is a nightmare ! You have all Walks of life here and the way they live is grosse . Breezeways are nasty. Trash is everywhere.. people don’t know how to put trash in the dumpsters . I’ve seen rats come from the dumpsters .. and all they wanna do is raise the rent. I can’t wait to move and I will not recommend any one move there. When section 8 is accepted.. be prepared to live like anything !
• EM

  eduardo malagon

  Aug 3, 2026
  3.0
  This apartment complex itself is nice, but my experience living here hasn’t been. Management should do a better job enforcing community rules and being more selective about who they approve so living here can be a pleasant experience for everyone. There are often disrespectful children, excessive noise, and the stairways are constantly left dirty with trash and other messes. I hope management makes changes to improve the quality of life and cleanliness for all residents.
• FM

  Feonna Mccary

  Jul 28, 2026
  1.0
  I rarely leave reviews, but I feel it’s important to share my experience for anyone considering applying here. The biggest issue I experienced was the lack of communication. After submitting my application and paying the application fee, I had to repeatedly call, leave messages, and send emails just to get basic updates. The phone system routes you through an AI that makes it very difficult to reach anyone, and my calls and messages often went unanswered. What frustrated me the most was that no one contacted me to let me know there was an issue with some of the documentation I submitted. Nearly a week passed before I found out, and only because I reached out myself. That unnecessary delay could have been avoided with a simple phone call or email. My experience during the property tour also left a lot to be desired. I did not feel welcomed as a prospective resident. The staff seemed dismissive, and I felt more like I was inconveniencing them than someone they wanted as a tenant. There was very little effort to explain the community or answer questions. I was also concerned about privacy. During my visit, I observed personal information and applicants’ business being discussed openly where others could hear. That made me uncomfortable and raised concerns about confidentiality. I understand that application processing takes time, especially for income-restricted housing. However, applicants deserve timely communication, transparency, and professionalism throughout the process. A simple update or acknowledgment goes a long way. I am currently in an urgent housing situation and made that clear from the beginning. While I understand my circumstances are not the leasing office’s responsibility, better communication would have allowed me to make informed decisions about whether to continue waiting or apply elsewhere. Instead, I felt left in the dark after paying an application fee and doing everything requested of me. After reading other reviews, I realized my experience was not unique, which is disappointing. I sincerely hope management addresses these issues because everyone deserves to be treated with respect and kept informed during such an important process.
• RR

  Rachel Rivera

  Jul 7, 2026
  1.0
  I am extremely disappointed with how my elderly 65-year-old mother and I were treated during our application process at Jefferson's Landing Apartments. From the beginning, the office staff came across as dismissive, judgmental, and unprofessional. We applied for a 3-bedroom apartment during a special where the application fee was approximately $17 per person, with a deposit of around $942. During the process, we were repeatedly asked to provide different forms of income verification, including tax returns and bank statements. After we promptly returned the requested paperwork the following day, we were later told they didn't even need some of the documents they had specifically requested. Throughout our visits, the staff's attitude made us feel unwelcome. One employee tossed a pen toward us to sign the application as if she was trying to rush us out of the office. I also observed remarks and behavior that I felt were disrespectful toward my mother's appearance. It has now been nearly three weeks since we submitted our application, and we have received no meaningful updates. When I went back to check on the status, the same employees acted as though they did not recognize me or remember that I had recently applied. A staff member told me my application was still being reviewed and that they were waiting on my background check before sending it to "complaints" then she coughed coughed and said sorry "compliance" for review. The way this was said felt sarcastic, dismissive, and as though my concerns were being mocked rather than taken seriously. In my experience, apartment applications typically do not take this long without any communication. The lack of transparency and professionalism has been frustrating. I am also concerned about the way the office operates. On multiple occasions, it appeared that staff would watch applicants through the office windows or cameras, lock the office, and leave a note on the door instead of assisting people who came in asking about their applications. It gave the impression that they were avoiding applicants rather than providing customer service. Every applicant deserves to be treated with professionalism, respect, and fairness regardless of their race, ethnicity, age, or financial situation. I hope management investigates these concerns and ensures that all applicants receive equal treatment and timely communication throughout the application process.
• JR

  Jenifer R

  Jun 24, 2026
  5.0
  I wanted to take a moment to thank the office team for their kindness and professionalism. Moving is stressful under any circumstances, and even more so while expecting a baby, but everyone I have interacted with has been welcoming, patient, and helpful throughout the process. I truly appreciate the time they have taken to answer my questions and make me feel valued. Great customer service can make such a difference during an important life transition, and I am very grateful for the support I have received. Thank you to the entire team for making this experience a positive one. I look forward to hopefully calling this community home. Yenifer,