Jefferson's Landing

Reviews

• RR

  Rachel Rivera

  3 days ago
  1.0
  I am extremely disappointed with how my elderly 65-year-old mother and I were treated during our application process at Jefferson's Landing Apartments. From the beginning, the office staff came across as dismissive, judgmental, and unprofessional. We applied for a 3-bedroom apartment during a special where the application fee was approximately $17 per person, with a deposit of around $942. During the process, we were repeatedly asked to provide different forms of income verification, including tax returns and bank statements. After we promptly returned the requested paperwork the following day, we were later told they didn't even need some of the documents they had specifically requested. Throughout our visits, the staff's attitude made us feel unwelcome. One employee tossed a pen toward us to sign the application as if she was trying to rush us out of the office. I also observed remarks and behavior that I felt were disrespectful toward my mother's appearance. It has now been nearly three weeks since we submitted our application, and we have received no meaningful updates. When I went back to check on the status, the same employees acted as though they did not recognize me or remember that I had recently applied. A staff member told me my application was still being reviewed and that they were waiting on my background check before sending it to "complaints" then she coughed coughed and said sorry "compliance" for review. The way this was said felt sarcastic, dismissive, and as though my concerns were being mocked rather than taken seriously. In my experience, apartment applications typically do not take this long without any communication. The lack of transparency and professionalism has been frustrating. I am also concerned about the way the office operates. On multiple occasions, it appeared that staff would watch applicants through the office windows or cameras, lock the office, and leave a note on the door instead of assisting people who came in asking about their applications. It gave the impression that they were avoiding applicants rather than providing customer service. Every applicant deserves to be treated with professionalism, respect, and fairness regardless of their race, ethnicity, age, or financial situation. I hope management investigates these concerns and ensures that all applicants receive equal treatment and timely communication throughout the application process.
• JR

  Jenifer R

  Jun 24, 2026
  5.0
  I wanted to take a moment to thank the office team for their kindness and professionalism. Moving is stressful under any circumstances, and even more so while expecting a baby, but everyone I have interacted with has been welcoming, patient, and helpful throughout the process. I truly appreciate the time they have taken to answer my questions and make me feel valued. Great customer service can make such a difference during an important life transition, and I am very grateful for the support I have received. Thank you to the entire team for making this experience a positive one. I look forward to hopefully calling this community home. Yenifer,
• ML

  Michael Landers

  Jun 16, 2026
  1.0
  Don't even bother coming to this place and put an application in my mother who's disabled put an application in with this apartment complex they said it would be two weeks for them to run everything we paid the application fee and the manager didn't even bother to run the checks the background anything we finally after 3 weeks go back and the lady says well we haven't started running the checks yet and we still have to run all the background it takes 2weeks to run all checks so we waited 3 weeks for you to run them and now its gonna be 2 more weeks make it make sense just one excuse after another and honestly I believe it has something to do with the color of my mother's skin when we first went into the office the assistant manager was really nice tried to work with us said that they had an apartment on the ground floor because my mother is disabled and then the manager decided my mother wasn't worthy enough to even run her application
• KW

  kourtney williamson

  May 29, 2026
  5.0
  I had the pleasure of interacting with Ashleigh Escobar. She was incredibly helpful and kind. She communicated effectively and was attentive to my needs. She was truly great.
• JC

  Jainaba Cham

  Apr 13, 2026
  5.0
  I came to the office at Jefferson landing.one of the leasing agents Ashleigh Escobar was super helpful and customer service was fantastic.,very friendly super clean environment she helps me with explaining everything about the unit and leasing.I will definitely refer more people to the office.