Oakwood Homes

Reviews

• JH

  Jonathan Haynes

  Oct 13, 2023
  1.0
  I would love to give these people a negative stars but that’s not possible. How can I simply put this, do not buy from these people. From the beginning with the facts, when I bought the home Mason messed up the paperwork and had I not caught it, my mobile home would have been delivered to Pikeville instead of Whitesburg. Then they lied about when it would be delivered and set up. Then when it was delivered and set up it was delivered in such bad condition it was unlivable. Then they sent a repairman who never worked on a texture dry wall house and guess what he made it worse, my walls still have cracks and now what looks like a skin rash. I finally got the manufacturer involved and they tell me the house isn’t blocked right and if it doesn’t get corrected the walls will just continue to crack. July 11th my mobile home was set up and I’m no closer today to moving in then I was then. Absolutely do not buy from this company. Oh yeah if you make them look like what they are incompetent morons. The general manager will magically lose your number. Please please people don’t buy from them and go through what I’ve went through. I wouldn’t wish it on my worst enemy.
• RM

  Raven Moore

  Oct 5, 2022
  1.0
  By far the worst customer service I've ever received . Our salesman mason would never contact us if we were missing any paperwork. We would find out a month later once we would call to check on the process after he had told us we had everything needed. Then they quoted us an insurance company to use but failed to mention our auto had to be through the company as well. We didn't find out until all of the paper work was done and filed. It took four months to get our trailer even with it being on the lot prior to getting it . Then our water line had four leaks in it and we were without water with a newborn and mason failed to even report it to the service department. We ended up calling two days after to get it taken care of. Then the service department informed me that they had set the trailer incorrectly and when I called them back to try to get it fixed the gentleman informed me that I was mistaken and offered to explain it to my husband since my little female brain couldn't possibly comprehend anything he was talking about. I would never recommend them to anyone .

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