Clayton Homes

Reviews

• ES

  Eve Sunshine

  Aug 26, 2026
  5.0
  Auston Brown was absolutely wonderful to work with! He answered every question I had and made the entire process of purchasing my home feel so much easier and less stressful. He was incredibly friendly, patient, and always available whenever I needed help or had another question. I never felt like I was bothering him, and he always made sure I understood everything along the way. I truly appreciate how helpful and easy to work with Auston was. He went above and beyond to make this a positive experience, and I would absolutely recommend him to anyone looking for a manufactured home. Thank you, Auston, for making such a huge purchase feel so much easier!
• TT

  Travis

  Aug 24, 2026
  5.0
  The saleswoman was knowledgeable and friendly.
• JE

  Jakob Ellis

  Aug 24, 2026
  5.0
  ASK for AUSTON when you go to Clayton in London Ky. I had talked to different sales people and had went to different places looking for a mobile home. After months, we tried Clayton again and this experience has been great. Auston is so sweet, humble and very informative. He genuinely wants for you to not only have a quality home but have an effortless and simple experience while doing so. I 100% recommend buying from Auston at Clayton homes!
• SS

  Strawberryshortkaite

  Aug 21, 2026
  5.0
  We've been in the works of getting a home since early 2024, and Auston has been our guide through the whole thing! We finally closed on a house this month, and the entire process was smooth as butter thanks to him, and the wonderful team at Clayton Homes! -Helton Family
• KF

  Kaylee Farmer

  Jun 3, 2026
  1.0
  I would give negative stars if I could. My husband and I were first time home buyers and bought a -then-new 2024 elation. It was their cheapest 3 bedroom home and we figured it would be a great started home for our family while we build a large savings to buy a bigger, better home. Melinda fox was our sales person. In 2023, we applied and were denied. She told us to apply again in a year to see if we get approved. We did and we were approved. We came down, she showed us our home options and stated all the mobile homes have a 5 year warranty. What was a red flag from the very beginning, is that I had to call Clayton homes/Melinda to tell her that we were approved. Shouldn’t the sales person be the one to call us? When she answered, she was loudly chewing on an apple and replied, “oh, really?” As if she was very shocked we were even approved. When it came to closing day, she told us she will not be there because she will be out of town for a conference. She was in contact with us a little here and there via phone between being approved and the closing day. Just some information about the down payment, the 5 year warranty, when the home will be ready, ect. After the home was delivered, there was no more communication. Not even a little. Not a expected move in date, I had to call her once and ask if I needed to buy/build steps. It was at this time, she told me the home came with 1 set of steps and if I wanted 2 then I should have said something before. This whole situation rubbed me the wrong way and I was quite upset with them. However, after everything was said and done, we moved in. And for the first year, it was great, anytime we had a problem, any problem, no matter how big or small, their Clayton home maintenance man would come and fix anything/everything. He was awesome. Fast forward to today, I woke up to a flooded kitchen. No worries, I messaged the maintenance man. He then informed me he only takes care of the 1st year warranty and the the years 2-5 is through a different company. I thought this was odd and a little upset I was never informed of this. So I call this company, and to find out, we were never registered for the warranty. Sounds like a whole lot of miscommunication (or even no communication at all) between Melinda leaving for this conference and making us go through another person for closing. To say I am upset, is a understatement. I am beyond disappointed in this company. To make matters worse, Melinda is also my 2nd cousin, so rest assured she even does this with family members. My husband and I were even talking about the other day of upgrading our home to the Anna Fae double wide through Clayton home, and that it would be great for us as a upgrade and even better with the 5 year warranty. Guess what? Not doing that anymore. I write all these details to forewarn anyone buying a home from Clayton home. Some day you might wake up to a flooded kitchen, and the warranty that you paid for, never existed in the first place.

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