Waterstone at Hamburg Apartments

Reviews

• JJ

  John

  Aug 27, 2026
  1.0
  I’ve never lived here, but I’ve called three times this week to inquire about availability, all during the listed business hours, and each time I’ve been sent straight to voicemail. If management can’t be available to respond to prospective tenants during their posted hours, it raises concerns about how accessible and responsive they are to current residents. First impressions matter, and unfortunately, mine hasn’t been a good one.
• KC

  Kelsey Caswell

  Aug 24, 2026
  5.0
  We’ve lived here since the start of the year and the maintenance team is ON IT! Our AC went out and first thing in the morning, Paul was so fast and did fantastic work fixing it! He was even done early. The rest of the maintenance team are also ALWAYS on the ball and they do a great job of getting tasks done quickly, and they are so kind too.
• GH

  Greg Hollan

  Aug 18, 2026
  5.0
  This place has gotten so much better with the new office staff and new Cleaning crew. They do an exceptionally well job with every day task from replacing a light bulb or if you have an appliance that’s out they’re on it super fast. I would highly recommend this place. The pool area is super nice also just an overall great place to live and very convenient.
• CF

  Casondra Fullmer

  Jul 28, 2026
  5.0
  Maintenance goes above and beyond. Couldn’t ask for a better team. Always on time and resolves any issues.
• JN

  Jennifer Niles

  Jun 17, 2026
  2.0
  I have genuinely enjoyed living at Waterstone and, until recently, would have highly recommended it. The previous managers was always friendly, accommodating, and made residents feel valued and welcome. Unfortunately, since the management change, my experience has declined significantly. The current manager comes across as entitled, unapproachable, and more concerned with herself than the residents. The customer service I have received has been the worst I have experienced, and many interactions have left me feeling unwelcome and disregarded. One situation that especially stood out involved a community event at the pool. I asked if I could bring my dog to the event while keeping him completely away from the pool area and have been told no. However, from my balcony, I watched the manager walking a dog around the pool area during the event, that almost got into the water. Experiences like this make it seem as though the rules are not applied fairly to everyone. The only reason many residents continue to stay is because of the outstanding maintenance team and the two young ladies in the office. They are hardworking, kind, and always willing to help. Waterstone has great potential, but I believe the management company should take a closer look at the leadership they place on their properties. Strong management can make all the difference, and unfortunately, that is where this community is currently falling short.