Progress Residential

Reviews

• JC

  J Coleman

  1 day ago
  1.0
  I would never rent through progresss again. They find anything to charge you extra. Even when incorrect information is provided they do not make it right for the renters. They do not contact you back when you put in a case for concerns. They will keep closing it without contacting you. When I asked to go to a month to month no one contacted me until two days before my lease was up and she said it was already put in an approved but the lady must haven’t reached out to confirm my request. Three days after the call I was charged $361 for a month to month fee. I was not aware or told that was even a fee or obligation. Run from this company they are scammers with lawyers. A dangerous combination
• NH

  Nedra Hall

  2 days ago
  1.0
  I absolutely have hated my whole experience with progress rental. I paid to get insurance through get covered and they charge me 14.99 a month for not having insurance when the website prompts you to add get covered with the appeal that you won’t have to send an email or upload anything. I’ve called serval times to get it fixed only to be connected to the worst customer service I’ve ever had. The home was dirty when I moved in roach dropping everywhere .
• JJ

  jUSTIN

  Aug 5, 2026
  1.0
  I swear they read half of what I say incorrectly.. it is confusing reading what they are saying and then feels like they don't understand half of what I'm saying, or they don't acknowledge it.. it's just SO inconsistent with the customer service. Either they're sweet and innocent and can't help at all, or they're arrogant, demeaning and rude - and they're always the ones we "need to talk to" because the majority of the customer service people we talk to are just generic rent-a-agent customer service people usually 18-23 years old, foreign and don't have any prior related work experience. Maintenance is like our healthcare system, just slap some bandaids on the symptoms and never address the root cause of the problem. 12+ plumbing maintenance visits in 24 months of living here. Wanna move in? I could go on and on... We're out.
• FW

  Faith Williams

  Aug 5, 2026
  1.0
  Current resident here. Just warning any future renters to look elsewhere. Literally ANYWHERE else. This company does not care about it's renters. Our problems started immediately and the large number of maintenance requests and the number of days we have had to take off work are insane. - We have had 2 maintenance guys out to fix our toilets, that still continue to run a year after they "fixed" them. They never fixed them. - We went without a working microwave for 4 months that was UNDER WARRANTY. Had over 6 people at our house for this. 2 of which showed up unannounced. - Went without a fully functioning refrigerator for 2 months after it flooded our kitchen twice. 4 people showed up for this before they just replaced it. - Our side door was completely rotted out and eventually started leaking water in when it rained. One maintenance guy came out 3 separate times. The first time, he just caulked over the water damage. I called again because that's not fixing anything, that's covering up mold. I requested a mold test to be done, they never did it. The second maintenance guy came out twice and eventually replaced the door that originally had a window so we could see the side yard with a basic utility door. We can no longer see outside into the yard. The mold and water damage was covered up instead of addressed and there is a piece of trim still missing that leaves the flooring exposed. We don't have a key to the door and there is a large gap at the bottom that allows cold/hot air, bugs and whatever else in. - We have to replace our air filter every 2 weeks and it's black each time. According to Progress, this isn't their problem since the HVAC system still works. The house itself is 20 years old with the original HVAC system, yet somehow doesn't need replaced or maintenanced? We are going to have to foot the bill the get the ducts cleaned out and see if that helps the issue. - The fence outside is completely rotten and falling apart. There are nails and boards sticking out all around it. They won't replace it. They are having someone come out in a MONTH to "fix" it without ever having anyone come and look at it. The back half of the fence is being held up by our trash bins. It's unsafe for our children, our dog and they couldn't care less. - There are several exposed wires around the outside of the house that have never been addressed. - The paint job they had done before we moved in was absolutely horrific and half done. There are still paint splatters on counter tops and the flooring. Most of the walls were never finished properly or at all. - None of the door handles inside of the home lock or function properly. And the doors are the cheap cardboard like doors that you can tell have been patched from holes and painted over instead of replaced. - There is a wall cabinet in our downstairs bathroom that is probably 40+lbs. Whoever put it on the wall used 2 small screws, no anchors, on the corners into drywall. The cabinet, naturally, came off the wall and fell onto my 9 year old son. Living in Noblesville, I thought this would be a nice home that was properly taken care of. It's literally the worst home I have ever rented. Our rent was originally $1,790 and they bumped that up to $1,937 in a year. That doesn't include their outrageous unexplained fees or utility charges. It comes out to about $2,300+ and that doesn't even include the electric bill that we pay separately.
• MS

  Mikaila Stackpoole

  Jul 30, 2026
  1.0
  I see why the recent reviews are as bad as they are . We were very happy to apply we made well above the required income . Called support because the application was not connecting to payroll or bank , spoke with Stella who was extremely rude and told me there was no other way to verify income , told me Chase is responsible for the inability to connect to the LOGIN screen . Which makes absolutely no sense , if it was my account blocking it that’d be one thing but chase login is a public domain so clearly it’s an issue on the application side . We won’t be renting here . This company is missing out .

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