Progress Residential

Reviews

• AC

  ANNA CHONG

  1 day ago
  1.0
  Rating: zero stars (0/5) WARNING: Retrospective hidden fees. My mother initially gave this company a positive review because they requested it immediately upon move-out, before the final accounting ledger arrived in the mail. Now that final billing has processed, they have hit her with an "insufficient notice fee (4 days)" that completely contradicts their own logs. Their mobile application portal glitched and completely blocked access to the 60-day notice form. I immediately called customer support, and TWO representatives verbally confirmed the system error and stated my timeline was accepted. Furthermore, Progress Residential generated an official Work Order for my inspection lockbox on June 16, 2026, explicitly noting it was 56 days out, proving their internal system had full, active knowledge of the August 2nd move-out. Now, Case 09853402 has been closed without a resolution, forcing me to reopen it. They are penalizing a resident financially for their own proprietary app malfunction and lagging processing times, despite explicit verbal confirmations. Do not trust immediate move-out requests for reviews until you see your final ledger. I demand a management escalation, a review of my recorded calls, and a complete refund check of this invalid fee.
• JQ

  Jim Quirk

  Sep 21, 2026
  1.0
  They stole from me, took my beds, took my fridge and gave me a cheaper fridge, took my patio furniture and my wife's custom fire pit
• PD

  Paul Duplessie

  Sep 17, 2026
  1.0
  UPDATE. PROGRESS IS FRAUD AND WILL ROB YOUR MONEY IN FRAUDULENT FEES AND LIE TO YOU Our latest rent was posted, I am STILL being billed for not having renters insurance after calling numerous times and being told BY PROGRESS AND GET COVERED that we have an active policy.... additionally we are STILL being billed for utilities not being in our name (which we discovered is through the city of greenfield and was switched to our name weeks ago and backdated) progress has also not issued us refunds for the utility fees on our rent..... lastly our trash disposal..... we are STILL being charged $90 a MONTH for trash disposal. My friend works for republic trash services, they do not bill that high..... we switched to another company because a progress residential agent told us it was cheaper.... so we switched to best way. Apparently its more expensive and we were lied too by the progress agent.... progress residential has emailed me about this exact review, amd than broke contact and has failed to follow up with us to resolve these issues. Current Resident This place is a JOKE. let me explain why.... My girlfriend and I are renting a property, At first were told to set up Utilities in our name through Centerpoint In June before our Initial move in, we called and set it up. Our first month rent we got billed for utilities not being in our name, wild right? That's not all.... we also got billed for not having an active renters insurance policy.... which, is very much active. In fact... Progress and Get Covered both have emailed me saying it's active... yet they continue to charge us for not having one.... back to the utility issue.... Us as tenants wanted the issue resolved so we had to do our own research because progress INSISTED that electric was through Centerpoint. Well.... Centerpoint is a GAS ONLY company in our city. Our electric is set up through the city utility center, but progress couldn't even tell us that. We had to do our own investigating after NUMEROUS phone calls, emails, and claims through the Progress app.... NEXT order of business.... our trash disposal... we were billed $90 a MONTH with Republic. My friend works for republic, and a monthly cost of $90 isn't accurate. We switched to Best Way after being told several times to contact YES management by progress, only to be told by YES that its a Progress issue, so its just a huge circle of unanswered questions on both ends.... AFTER the switch, Progress contacted us saying its CHEAPER only $50.41 with Republic QUATERLY than it was with best way.... however.... we were charged $90 a MONTH with the same company before switching to another trash service THEY told us to switch too to save money.... you see a theme here? After MONTHS of unanswered questions, avoidable fees if they had only answered our question the first time we asked them, and completely uneducated employees that can't even give their tenants an answer to help them avoid these fees.... this is not only unprofessional, but it seems as if we are being robbed of money. Every month we have had to call, send emails, and try to get the fee's reversed for an issue on Progress Residentials part, not ours. This is unprofessional, unnecessary, and it needs to be resolved immediately.
• BC

  Bobby Cobb

  Sep 13, 2026
  1.0
  DO NOT! I REPEAT REPEAT REPEAT, DO NOT RENT FROM PROGRESS!! . We lived in one other houses for 8 years while we save money to buy our new home. We knew when we were leaving that it would not be copacetic we knew it would not be easy to leave and it wasn't. We knew that they would find something and screw us on something which was $150 late fee which we weren't. We did what we were told from the customer service we notified them that we were terminating the lease early which we understood is one month rent times two. We had a 5-day prorate in July that we were waiting for the price. They told us to wait for thst last statement waiting for our deposit. When they finally sent us our last statement which we knew what we owed was one month's rent times two they added $150 late fee which they would not remove. The person Cynthia that works for the move out process was extremely rude, never returned any messages you cannot speak to anyone it's only through email , she was very very rude. They sent us a shady email that we are considering getting an attorney for because it says we reverse your payment and we're sending you a check for $791.16. We were extremely confused by that , and the avtual number $791.16...strange number. We think it was a fake made up email to throw us off and we believe Cynthia was behind it, which is very deceiful and we'repretty sure an Attorneywould love to see that. We had a dlapatated fence thst they would not fix for 8 years.Our neighbor across the street rented from them also. Their fence was dilapidated just like ours falling over, his poor dog lost his leg crawling through a fence that progress would never fix ! yep that's the truth. Just take it from me and move on don't run from them.
• DS

  Dasia Stigger

  Sep 6, 2026
  3.0
  They always have great locations and fix things quickly but something has changed. I went and looked at 3 different h houses and were so poorly done. Like holes and different flooring and patchy paint jobs. When I first rented from this company in 2018 our house looked brand new. Whoever is turning the houses over for them just doesnt care and clearly no one is checking.. I also dont like that they havw to run your credit to do a lateral move within the company. Why if im already approved would you need to do that and lower my score . I dont know things have changed and I dont feel its for the better.oh yeah and I might have to do fee's for the HOA and a separate approval and app process as well as the one through them is crazy!!

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