Progress Residential

Reviews

• MM

  Mike Marlow

  3 days ago
  1.0
  At this point I don’t know what else to do. If you are looking for a new place to live, be weary of trying to rent through Progress Residential. Whenever you are about to move in, they give you a move-in packet, And in this Packet There was an important detail that was missing. That detail is that we have Centerpoint energy. Due to this Lack of knowledge we had our gas turned off. We have been calling day after day to progress residential trying to get this situated and our hot water turned back on And it feels like nobody cares. When you try to call them, there is over 200 people in the waiting queue, no update on if or when the gas company will be coming out, and the list goes on and on. At this point, we are coming up to our second week without hot water and I have a pregnant wife at home That can’t even take a comfortable shower. We even tried to call Centerpoint energy and they won’t talk to us because our name isn’t on the account. If you’re thinking about moving in, be prepared To never have your concerns address, no matter how many times you call.
• CF

  Chrissa Freese

  3 days ago
  1.0
  I am currently a resident with Progress Residential, unfortunately. Last week, Indianapolis was in an extreme heat advisory and our A/C went out on a Wednesday evening. Between my boyfriend and myself, we called 4 times for “emergency” response to come assess the issue with their response being someone will call you. On the fourth call, i escalated to a supervisor who finally presented additional options, which i had to ask for. At this time it was 10pm and no one had contacted us— they offered to either let us buy a reimbursed ac unit, up to $250 or someone would call us with hotel accommodation (sorry, but at this point someone calling me was very hard to believe) It is now Monday and someone finally came to look at the unit and someone finally responded to my 4 emails pleading for help— 5 DAY LATER — IN A HEAT ADVISORY! This lack of service was a health and safety hazard for their residents and blatant disregard for customer care. I will be filing with the better business bureau and the Indiana Housing Authority. Large Corporations like this have zero business renting homes to people they have zero concern caring for. I will NEVER again rent from this kind of company. The service has been absolutely despicable.
• AS

  allison schwab

  Jun 21, 2026
  1.0
  If I could give them zero stars I would. Leasing with progress has been nothing short of a nightmare. We have windows that have completely rotted out, we cannot open windows in two of our rooms. We made Progress aware of this in February, they sent someone out to assess the situation. He said we needed all new windows. That week we could not keep our bedroom above 60 degrees with the poor insulation from the rotted windows. We had to sleep in our living room with our six week old daughter and nothing was done by Progress. We needed new floors due to moisture leaking from the rotted windows, mold was found and we were left without our master bedroom or master bathroom for six weeks. There’s a massive rodent infestation they refuse to remedy. It is now July and our windows are still broken. In April the air conditioner broke and instead of replacing the whole unit, like the specialist recommended, they only wanted to pay for the parts. The parts were on back order. We were left without working central air for over five weeks. My husband had to go to the Indianapolis office to try to talk someone. When he got there they refused to speak with him. We were just trying to get our house below 84 degrees as it is not safe for an infant to sleep in that heat. During all of this we have reached out to Progress MULTIPLE times with no avail. It is extremely disheartening to see the shear lack of empathy or concern from this company, especially when an infant is involved. Steer clear of this company they are nothing but a hassle.
• JM

  Jasmine Merrill

  Jun 17, 2026
  1.0
  We moved into this home in July 2025 and have experienced issue after issue from the very beginning. The most frustrating part is that many of these problems were reported repeatedly, only to be dismissed and brushed aside. Before we even got to the summer cooling issues, we struggled through the winter because the house would not heat properly. Our electric bill climbed to nearly $1000, and when maintenance came out, we were told that it was working fine and that was just how the utilities work sometimes. For nearly a year, I reported problems with our HVAC system because then the house was not cooling properly. I was repeatedly told everything was fine despite the ongoing issues we constantly had. We had multiple maintenance visits (well over 6 employees), the system repeatedly froze over, refrigerant had to be added, the house reached 80.4°F in 85° F weather. After all this time, maintenance has now FINALLY confirmed that the coil has failed and the furnace system needs to be replaced. The HVAC issue is only one example. We have had numerous repairs and maintenance concerns throughout our time here. While I understand that homes require maintenance, tenants should not have to repeatedly report the same problems for months before they are taken seriously. What has been most disappointing is not that repairs were needed—it’s that concerns were consistently dismissed until the problems became impossible to ignore. Being a first time renter, I expected way better communication, better follow-through, and a more proactive approach to maintaining a home that tenants pay a significant amount of money to live in. Unfortunately based on our experience, I do not recommend renting from this company.
• MD

  Miranda Downey

  Jun 12, 2026
  1.0
  We have been renting through Progress residential since August of 2024. We have not had to put in too many service requests before now. Our AC stopped blowing cold air. The outside unit was shutting on/off repeatedly every few seconds. So on Tuesday the 9th of June 2026. I put in a service request and was informed that someone would not be able to come look at our AC until Monday the 15th. On Wednesday the inside temperature reached 72 degrees so we called the emergency maintenance line. My boyfriend called the emergency maintenance number at 2PM on the 10th and requested our work order be changed to an emergency status. We waited until 6:30PM to call back because we hadn’t heard anything and there had not been an order put in. The lady I spoke with that time said she would put in a new work order as an emergency. We still didn’t hear anything by 10AM the next day. My bf called the number a THIRD time and demanded to know what was going on. We were told a technician would come look at it that day. Someone came and looked and said they didn’t have any idea why it wasn’t working and would have to have the owner/manager of the HVAC company come look at it. Today is Friday the 12th and we still have no resolution and still have no AC. The owner/manager came to look at it and there’s something called a rectorseal gas gauge(?) on the outside unit and he can’t access the unit until that gets taken off, but it requires a specific tool. Now this guy said you can sometimes work your way around it and try to get a screw in there, well, he wound up putting the screw through his hand trying to do that. I call Progress for a FOURTH time to explain about the needed tool and that we needed a progress residential tech to get that tool and come take the rectorseal off. I was told, for a third time, that our work order had been upgraded to an emergency and we would hear from them shortly and that a tech would be coming TODAY. I shortly after received this email stating that the work order had been CANCELLED because it was a “duplicate” (referring to our originally scheduled appt on the 15th). I call a FIFTH time and request to speak to the service manager and he finally called me back just to say that they can get someone out maybe tomorrow. Temperatures this week have been at or above 80 degrees. We have 2 Australian shepherd dogs (long hair, double coated). I would not be as upset if this wasn’t affecting my animals. Our brother in law, who lives TWO HOURS away and works on HVAC for a living was kind enough to drive all the way out here and fix our shit, because this is day FOUR without a working AC unit. Service manager said “oh sorry, we’re not giving the run around, everyone’s having problems”. And I said “okay cool, I get that, but why wasn’t this escalated and taken care of the first FIVE TIMES I called?” And he just said “we can send someone tomorrow, everyone’s having AC issues”. No real answer as to why no one actually put in our emergency service requests. Before this, we didn’t really have to deal with the actual rental company too much, we paid rent on time and kept to ourselves, but based on this experience alone we will not recommend this company to anyone and will be pursing further discourse.

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