Harbour Pointe Apartments

Reviews

• MG

  Mikala Gist

  Aug 16, 2026
  2.0
  I lived here for a little over a year and I was extremely disappointed with the quality of maintenance and safety of the area. My toilet backed up due to other tenants in the building use about 4-5x resulting in other units water/dirt/fecal matter all over my floor and into my hallway on several occasions which ruined my personal belongings on several occasions. Each time this happened I put in a work order and it took about 4-5 visits from maintenance to finally “fix” it or maybe not who knows I don’t live there anymore to know. Additionally the area is far from safe. In the 1 year I lived here there were constant gun shots, the swat team showed up once, ambulances all the time and my friend lived in the unit behind me and bullets entered her home not once but twice and they would not let her transfer units without paying a fee. They would also not tell you when these things happened so who knows what happened when I wasn’t home. Move out was relatively smooth until they charged me an arm and a leg for “damages” which were the same “damages” the unit had when I moved in and the leasing office just pin balls it to a third party to handle.
• SS

  Shnikinoff

  Jul 9, 2026
  2.0
  My experience here was almost perfect until the very end. There was minor issues when I moved in with them not having the place ready in time and leaving some supplies behind at move in. I also communicated to staff issues that did not bother me at move in but wanted to make aware so I would not be billed for them later. The staff was always kind, the service requests were always done fast, and in general it’s a quiet and nice neighborhood. As I was moving out, I had the time to make sure the apartment was in pristine condition, I even replaced 2 of the blinds with my own money because they had minor chips and I didn’t want to be penalized for any minor issues. Looking back I should’ve taken more photos of the apartment as I moved out but I had a great experience so far here so I didn’t think it was necessary. Now they are billing me almost $700 in damages for the same issues that I had brought up when I first moved in and funny enough even the blinds. I went to there office to ask how I can get more information and dispute these charges. I was given a phone number and email. I have emailed them and not heard back in weeks. I called them multiple times over the course of multiple days and left voicemails. No response for weeks. Now they are trying to send the balance to collections. How classy. Don’t be fooled, these companies do not care about you so take every picture of every square inch and even in the end don’t expect a resolution. I was able to communicate with the collections company they are trying to send the balance to over the phone. They have no association with the apartment and the best they could do for me is requesting a more detailed list from the apartment directly (which surprise surprise they haven’t sent back in almost a week) and we could continue sending evidence back and forth afterwards to see what resolution we could come to. I work for a corporation and I see people get the run around countless times because big companies only care about profit, not you. At the end of the day it’s going to cost a headache and not get me anywhere with these people so I’m at the point of giving in and paying for damages I’m not responsible for so my credit isn’t affected. I really wish I could’ve left a good review because again besides this I have nothing but nice things to say. Im not sure how they expect to get referrals or recommendations from past residents if this is how they’re treated. Hopefully you guys can improve on this, but I doubt it because you want to squeeze every penny out of people. (They also have pretty significant rent increases if you do decide to stay past your initial lease too!)
• CE

  Caroline Emenaker

  Apr 27, 2026
  1.0
  I recently moved out early from my apartment. I paid the lease break fee months before I left, with confirmation from the office and receipts. Yet the day I move out, even before I turned in my keys, they sent me a final bill saying I owed over $2,000 (which I had paid). I got a call from a collections company a few days later. I explained the situation to them and sent them my proof but the claim is still “under review” because Harbour Pointe/The Ardizzone Group will not respond to them to confirm the new receipt saying they owed ME money. It has now been past 45 days, which is the amount of time they have, according to Indiana law, to pay me that amount. If you choose to live here make sure you keep all of your receipts and emails so you have proof in writing.

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