7 Pointe Apartments

Reviews

• CS

  Chasity Simpson

  5 days ago
  1.0
  My experience with 7 Point Apartments has been stressful, frustrating, and extremely disappointing, and I have only been living here since October 1, 2026. Moving into a new apartment should be an exciting experience, especially when you are trying to provide a safe, clean, and comfortable home for yourself and your children. Instead, I have experienced one problem after another before and after moving in. I originally applied to move in on September 18, 2026. I later contacted the office to change my move-in date, and on September 15, I brought my money orders into the office. At no point was I given a walkthrough of the apartment I was supposed to rent. I was never shown what the inside looked like before turning over my money and preparing to move in. On September 28, just three days before my scheduled move-in date, I received a phone call informing me that my apartment would not be ready because of a LEAK. I was then asked to come look at two other units. I had specifically requested a downstairs apartment. The first unit I was shown smelled strongly of fish and had a leak in the bathroom, along with mold around the baseboard. I was told that this unit could be ready, which was concerning because I had just been informed that the apartment originally assigned to me was not ready due to a leak. The second unit was nice, but I was told I would have to pay an additional $30 per month because it had a kitchen backsplash. I was already dealing with an unexpected change to my move-in arrangements, and I was not happy about being asked to pay more when the original unit was not available as promised. Then, on September 29, I received an email informing me that my money orders had been stolen from the office. I had personally turned those money orders in on September 15. I later learned that whoever took them had obtained refunds on September 23 or 24, yet I was not notified until September 29. That delay was extremely concerning. I filed a police report and was instructed to bring in my receipts so the amounts could be credited to my account. When I came in on my actual move-in date, October 1, I was told that additional money orders had been stolen from the office. I asked whether management had filed a police report, and I was told they had not done so yet. I was also informed that the cameras inside the office were not working. Considering the circumstances, this raised serious concerns for me about the handling of residents’ payments, security, and accountability. Unfortunately, my problems did not end after I finally moved in. I have also been dealing with issues involving my microwave and stove, and when I brought up concerns about these problems, I was told that it was not an emergency. As a resident who has just moved into a new home, I expect essential appliances to be in working condition and maintenance concerns to be addressed appropriately. Being told that something is not an emergency does not make the frustration of dealing with unresolved problems disappear. There are also roaches in the apartment, which is unacceptable and concerning when you are trying to maintain a clean and comfortable home for your family. On top of that, there are nasty buckets of water sitting by my back patio that are still there. These conditions make me question how well the property is being maintained and how seriously residents’ concerns are being taken. I was also told that someone from corporate would call me before I moved in. I have yet to hear from that person. With everything that has happened, I expected corporate management to follow up, address my concerns, and provide some reassurance that these issues were being taken seriously. Instead, I have been left waiting for communication while dealing with multiple problems.
• PK

  Pranjali Kanchi

  Oct 3, 2026
  5.0
  Renee helped out with our tour and we were very pleased with all the information provided.
• MC

  Michelle Collins

  Sep 23, 2026
  1.0
  I don’t want to give any stars! Roaches, toilet leaking water for 5 months and still broken. Was told can’t fix toilet until they handle roaches. That makes no sense AT ALL! We asked other neighboring people if their building had roaches and they said yes and a lot of them. Some have mice. They moved us into a unit they said was ready and the ceiling is caving in the living room, the floor is uneven. I can’t afford to move unfortunately but I will be calling the health department about this toilet. It’s also funny how where we were placed it’s trashy, trash is everywhere, the hallways in the building are filthy and the carpet is beyond horrible!!!!! This is the first time in my life that I’ve had to deal with roaches and it’s so gross cause roaches travel with you. Now I feel like if I ever move I can’t take anything because of that. I didn’t even buy furniture beyond a bed and a little table because I don’t want roaches in it. They lied about the place having hardwood floors, the carpets were never cleaned or vacuumed as my son helped us move and he found a bullet on the floor in one of the bedrooms. Plus I walked around in sox the second day here and the bottom of my socks were coal black. I then proceeded to find tons of human hair right outside the master bathroom and it wasn’t my hair. Whenever I am able to move I am running from this place and never looking back. I will NEVER give a good review of this place. They shouldn’t even be operating and the owners should be sued. I have nothing good to say about management either. Paying over $1600 for a roach infested apartment in a building that is filthy! They do have a few building all the way to the back that look nothing like the trash they put us is. The grass and landscaping is beautiful in the back, and the apartment buildings are clean. But again, this is only a few buildings in the back. The area we are in, there is no landscaping. The grass barely grows, and again there is trash, nails and glass all in the parking lot and sidewalks. The maintenance is the worst I have ever seen. With the exception of Ray, those other so-called Mr. Fix It’s are worthless and do nothing but complain: one of them actually got smart with me on the phone because our air went out when it was almost 90 degrees and over 80 in the apartment and I have a heart condition. He got mad because I called the emergency line and he is not emergency maintenance. Tell me what do I have to do with the emergency phone ringing your number. How am I in charge of that. We were left for an entire week with an inside temp of 80 and up. If you fill out an application to come here, you will regret it, unless they put you in one of the cleaner units. Hands down the worst!
• EL

  Eddie Leveridge

  Sep 15, 2026
  1.0
  Absolute worst place I've ever lived. Constant plumbing issues. Our apartment flooded at least 5 separate times in one year. Constant roach infestations that management does next to nothing about. Bedbugs every other month. People trying to break in. People threatening others in the parking lot. Geuine bottom of the barrel place. Edit: Forgot to mention they literally try to pay people for good reviews when applying to move in. They still have a 2.8 so clearly not working.
• TC

  Tresean Craig

  Sep 14, 2026
  1.0
  Maintenance is horrible it’s constantly flooding they set rules for certain tenants but not all. The lady in the office is rude and mean to the children of the neighborhood they don’t clean the buildings also they have bugs and mice

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