****EDIT FOR ANYONE HAVING ISSUES AND HELPED US
**** Email Gold Oller directly and CC them in every email correspondence you have that was the only way they didn’t end up charging us (for no reason) for move out.
We lived here for over five years and had seen four different management teams come and go—but GoldOller has been, by far, the worst. The level of mismanagement, lack of communication, and disregard for residents is genuinely astonishing.
Let’s start with the basics: it once took over two weeks to receive a replacement washer, which, as it turns out, had been sitting under the stairwell the entire time. During that period, three different maintenance workers came—none of whom had any idea what was going on. Multiple calls to the office went unanswered. We were told our service request was fulfilled when nothing had been done. This isn’t just disorganized—it’s negligent.
The carport situation? It had been taped off for “repairs” since December, remained unusable for months—and yet we were charged for it every month. We called. We stopped by. We asked. Every time, we were met with either a shrug, an excuse, or silence. The people who were supposed to help—specifically Nicole and Lia—were rarely in the office, didn’t return messages, and routinely left responsibilities to front desk staff who weren’t equipped to assist. It was a management vacuum.
Then there’s the mandatory internet through Elauwit, a company we were forced to use. The service is unreliable, dropping in and out throughout the day. Installation was a prolonged process, and the disruption came at a time when we had a newborn at home—something I communicated to the office, with no support or flexibility offered. GoldOller chose this provider, locked residents into it, and yet takes no accountability when it doesn’t work.
The final straw came at move-out. Despite living here for over six years, we were hit with repainting and carpet cleaning charges—even though the unit had only typical wear and tear, including wall discoloration from cheap flat paint. Management missed the scheduled walk-through and then falsely claimed we refused a reschedule. With proper documentation and pushback, those charges were dropped—but the dishonesty was just another example of how little respect this team has for its residents.
Nicole and Lia have been the most unresponsive, dismissive, and ineffective managers we’ve encountered. Issues are ignored, passed off, or met with indifference. Their leadership—or lack thereof—has made living here feel like a constant uphill battle.
If you’re considering moving in—don’t. You’ll be paying for amenities you can’t use, stuck with spotty internet, and constantly chasing down a management team that avoids responsibility. GoldOller has turned this community into something unrecognizable, and unless they overhaul how they treat residents, it will only continue to decline.