Community Association Services of Indiana

Reviews

• CM

  Courtney Mosley

  3 days ago
  1.0
  Worst management company ever. They do not respond timely and send crazy fees without any explanation!!!!!! I pity any homeowners that have the shit luck to have them as a management company!!!!! Updated review after the President, Edward Zesty, decided to email me! If you had a handle on this company and your employees and were actually providing good service, there would be no reason for you to be involved. I will make sure the next house I purchase does not have this sorry excuse for a company managing the HOA!!!!!! I’m literally disgusted!
• CW

  Cheryl W

  Jun 28, 2026
  1.0
  Hoa is another mess w/the housing industry. Associa has their own maintenance crew. They seem to only maintain what they want to Can be good or not
• RM

  Ray Miranda

  Jun 18, 2026
  5.0
  It was great working with Traci Cross to solve my problem, she is very knowledgeable and caring and made sure that the issue was resolved and got back to me as she promised.
• TB

  Todd Brocker

  Jun 16, 2026
  1.0
  The phone staff is very helpful, but the business operations are EXTREMELY POOR. We requested a refund for the balance of over-paid dues when we sold our condo. I was promised a check within 3 weeks which seemed reasonable. It has now been over two months and they still have not issued the refund. I have called numerous times and each time they promise an update, but no one ever follows up with me. Be aware, they do not follow through on their commitments and it appears to be nearly impossible to get refund if you have overpaid and have a balance due. BE AWARE!
• JP

  Jennifer Pappe

  May 22, 2026
  1.0
  I have had the unfortunate experience of living in two different neighborhoods managed by Associa, and based on those experiences, I would never recommend them to another HOA community. In my first neighborhood, enforcement felt incredibly selective. My home exterior was always well maintained, yet if my trash can was visible for even a short time because of weather or timing around trash day, I would quickly receive a violation letter. Meanwhile, a property at the main entrance of the neighborhood sat for years with an overgrown lawn, weed-filled beds, and multiple vehicles, including some parked in the yard, with little to no visible action taken despite repeated complaints from residents. Several prospective buyers reportedly told Realtors they lost interest in homes because of the condition of that property. When concerns were raised to Associa, the response from residents’ perspective was essentially indifference. Ironically, when I moved into my current neighborhood, Associa was not our management company. Unfortunately, our board later hired them after what many residents now feel were promises that did not match the reality of the service provided. Since then, we have experienced repeated operational failures tied to unpaid vendor invoices and utilities. We believed street lights were malfunctioning — until we learned the bill had not been paid. We had pond maintenance issues — again tied to unpaid invoices. And now, on the eve of pool opening, residents cannot access the restrooms because the water bill was not paid since January. It’s May. An HOA management company is supposed to protect property values, manage operations responsibly, and communicate effectively with residents. In my experience, Associa has failed in all three areas. If your neighborhood is considering hiring this company, I would strongly encourage you to do extensive research, ask hard questions, and speak to current residents in communities they manage before signing any contract.