Orchard Lakes Apartments

Reviews

• AI

  Amy I.

  Mar 4, 2026
  1.0
  Dear Management Team, I am writing to formally share my experience during a scheduled tour at your property today. I arrived with another family — two separate families who were seriously considering renting at your community and potentially becoming long-term residents. We had an appointment scheduled for 10:00 AM. At 9:00 AM, I called to inform the office that we might be running 10–20 minutes late. Unfortunately, due to unforeseen circumstances, we arrived at 10:40 AM. We fully understand that being late is not ideal and respect that schedules must be maintained. However, what we experienced upon arrival was deeply concerning and disappointing. The first interaction we encountered was with a staff member (a blonde woman) who addressed us in a highly agitated and emotional tone. Rather than a professional acknowledgment of the situation, we were met with raised voices and visible frustration. She immediately stated, in an almost hysterical manner, that she would not be able to show us the community because there was not enough time left. Again, we understand time constraints. However, the tone and attitude displayed were entirely inappropriate for a professional leasing environment. Throughout the remaining interaction, she appeared unwilling to provide even basic information about the apartment layouts, pricing, or availability. When we suggested that perhaps she could at least briefly explain the community details and rental options, she did so reluctantly and continued to raise her voice during the conversation. The overall impression was one of hostility and emotional instability rather than customer service professionalism. It was uncomfortable and honestly shocking to witness such behavior in what should be a welcoming environment for prospective residents. This experience raised serious concerns for us about how current residents might be treated, particularly those who rely on the management team for assistance and support. Additionally, we were informed that there are only three maintenance staff members serving approximately 248 residents. We were also told that in cases of maintenance issues — even something as common as a bathroom clog — charges may be applied pending an “investigation” into responsibility. This policy, combined with the service we experienced, left us feeling uneasy about the level of support residents receive. Due to this interaction, both families decided not to move forward with leasing at your property. It is unfortunate, as we were genuinely interested before this visit. I hope this feedback is taken seriously and used to improve the level of professionalism and customer service at your community. A welcoming and respectful environment is essential, especially when building long-term relationships with residents.
• SK

  Stephanie Kroll

  Dec 3, 2025
  1.0
  Very Disappointing and Unprofessional Management Experience I have lived here for almost three years as a single mom with an autistic child, and I have always been a responsible tenant with a clean rental history. I pay my rent, I follow the rules, and I have never had any issues with my neighbors. Despite this, management informed me that my lease will not be renewed and refused to give me any explanation. This decision has completely disrupted my life and my son’s stability in his supportive school program. Throughout my tenancy, management has been rude, dishonest, and difficult to work with. I was told my rent would remain the same for two years, but it increased the very next year. Staff often give misleading or conflicting information, and then deny what they previously said. Maintenance techs are unfriendly, and I have never felt comfortable when they entered my home. At one point I discovered a rat inside my second floor apartment. I did not report it at the time because of how uncomfortable management made me feel, but this was extremely alarming and raised serious concerns about the building’s cleanliness and maintenance. I also received a threatening notice after a maintenance visit for an oven that was not working. Instead of simply communicating that it needed to be cleaned, management sent me a letter saying the condition of the oven could be grounds for eviction. This type of intimidation over minor issues is completely unacceptable. When I emailed to ask why they would not renew my lease, they did not respond. It is clear that they do not value long term tenants or families with disabilities who rely on stable housing. I would not recommend living here. The management does not treat tenants with respect or honesty, and the lack of transparency and support has caused significant stress for my family.
• AM

  Andrew Massengale

  Oct 19, 2012
  3.0
  They're not great, but they're not as bad as some of the other reviews on here. They're prices aren't to die for, but it's cheaper than Elmhurst which is the town right next door. They are very strict, as some of the other reviews have pointed out. I had just my bike out on our porch, and we were told to remove it. They do provide a bike room, but it was way too small, bikes were literally just stacked on top of each other. The units themselves were pretty nice. Not that great as far as storage goes though. They did try to raise our lease price after just one year, so we just found a better apartment for cheaper in Bensenville. If they're your only hope for getting an apartment, like I said, they're not bad, but I wouldn't settle for them.