Orchard Lakes Apartments

Reviews

• AZ

  Aizi Zh

  1 day ago
  1.0
  Very disappointing experience — not family-friendly We lived at this apartment complex for two years, and unfortunately, our overall experience was very disappointing. After our child was born, we were informed that our lease would not be renewed. The written notice we received did not provide a reason for the non-renewal. However, when speaking with management, we were told that the fact that we had a child was the reason. We were also informed in writing that we could be charged a penalty if we did not move out by the required date. We also had an issue involving the swimming pool. Our baby was not allowed to use the pool because management said he was considered a “non-resident.” I went to the office to ask why, since he lives in our apartment with us and is our child. I was told that we would need to pay an additional fee for him to use the pool as “guest pass”. At the time, he was not even one year old. This was very upsetting and difficult for us to understand. We also experienced several maintenance and property-related issues during our time here: • Recurring cockroach problems that we dealt with for nearly two years. • An old washing machine that did not work well. • Hot water being turned off at times. • Unpleasant odors in the hallways. • Very old hallway carpeting that appeared not to have been replaced for years. • An old dishwasher. We also found our interactions with management and the maintenance staff to be unnecessarily difficult and, at times, quite rude. Overall, our experience was not what we expected from a place we considered our home for two years. The combination of the property conditions, ongoing maintenance issues, and our experience with management made our stay very stressful. Unfortunately, instead of feeling comfortable and welcome in our home, we often felt that our concerns were not being taken seriously. If you are considering this complex, especially if you have a family or young children, I would strongly recommend looking elsewhere. Based on our experience, we would not recommend this community. The combination of the ongoing pest problems, outdated appliances, building conditions, and our experience with management made living here a very frustrating experience. After two years, we were genuinely relieved to move out and start looking for a place where our family could feel more comfortable and respected.
• SK

  Stephanie Kroll

  Dec 3, 2025
  1.0
  Very Disappointing and Unprofessional Management Experience I have lived here for almost three years as a single mom with an autistic child, and I have always been a responsible tenant with a clean rental history. I pay my rent, I follow the rules, and I have never had any issues with my neighbors. Despite this, management informed me that my lease will not be renewed and refused to give me any explanation. This decision has completely disrupted my life and my son’s stability in his supportive school program. Throughout my tenancy, management has been rude, dishonest, and difficult to work with. I was told my rent would remain the same for two years, but it increased the very next year. Staff often give misleading or conflicting information, and then deny what they previously said. Maintenance techs are unfriendly, and I have never felt comfortable when they entered my home. At one point I discovered a rat inside my second floor apartment. I did not report it at the time because of how uncomfortable management made me feel, but this was extremely alarming and raised serious concerns about the building’s cleanliness and maintenance. I also received a threatening notice after a maintenance visit for an oven that was not working. Instead of simply communicating that it needed to be cleaned, management sent me a letter saying the condition of the oven could be grounds for eviction. This type of intimidation over minor issues is completely unacceptable. When I emailed to ask why they would not renew my lease, they did not respond. It is clear that they do not value long term tenants or families with disabilities who rely on stable housing. I would not recommend living here. The management does not treat tenants with respect or honesty, and the lack of transparency and support has caused significant stress for my family.
• AM

  Andrew Massengale

  Oct 19, 2012
  3.0
  They're not great, but they're not as bad as some of the other reviews on here. They're prices aren't to die for, but it's cheaper than Elmhurst which is the town right next door. They are very strict, as some of the other reviews have pointed out. I had just my bike out on our porch, and we were told to remove it. They do provide a bike room, but it was way too small, bikes were literally just stacked on top of each other. The units themselves were pretty nice. Not that great as far as storage goes though. They did try to raise our lease price after just one year, so we just found a better apartment for cheaper in Bensenville. If they're your only hope for getting an apartment, like I said, they're not bad, but I wouldn't settle for them.