Willow Glen

Reviews

• JJ

  John

  Jul 29, 2026
  1.0
  We recently moved out from the willow glen apartments, and from move in to move out, everything was handled very poorly. In summary, - The day we were supposed to move in, our apartment was very dirty and clearly not move-in ready. It was obvious that no one from the company had actually checked our apartment to see if it was clean after the prior tenants moved out. We had to wait 2 weeks to move in until they addressed the problems (we were offered no credit to our rent for this). - 3 days after getting a parking spot under the building, I noticed that the paint on the top of my car had white stains. I came to learn that the roof of the parking area was leaking an acidic concrete liquid that completely destroyed the paint on the areas that it dripped on my car (which per discussion with other residents, was not unique to my experience). There was no response from several rounds/days of unanswered emails and calls, and I went in person to the leasing office only to find out that the person who could help was not there, and was directed back to calling. It feels like only when I mentioned the possibility of needing to contact the local police if I couldn't connect with them, did I receive an answer. - In our two years there, there was not a single time, without exception, that we sent an email to ask a question or bring up a concern and actually received a response on the first or second try. The voicemail was either never set up or always full, as we could almost never leave a voicemail. - We asked to extend our lease an additional month immediately after receiving an email about options for rent the subsequent year, and received no response after 2 emails. When we went in person a few weeks later to clarify with them if they received our email, they said they did but just forgot to respond to us. - Our air conditioning went out several times during our time in the apartment, and we had a leak from our ceiling for most of our last 2 months living there. - We were told that we could cancel our parking spots for our final month there and that we wouldn't be charged for the spots. I even triple checked that we would not be charged (at this point I had little confidence that they would process this correctly). Sure enough, when we checked the next month's bills, they charged us anyways for the parking spots. After we moved out, I checked our payment summary, expecting that we would be owed money based on the credit they gave us for the inappropriately charged parking spots, only to find out that we owed money. Somehow we were charged several fees which are listed as fees for the month of July, including for a parking spot! Mind you, we moved out in June. I will say the maintenance team was great to work with any time we had an issue, was prompt in evaluating any of our service requests, and had excellent communication once they evaluated/addressed the requests. As for the leasing office itself, there was complete turnover of the leasing team during our time there, but unfortunately that did not result in any improvement in the quality of service.
• TW

  TJ Winston

  Jul 17, 2026
  5.0
  The property manager Kayla was super nice and friendly. She explained to us thoroughly why there were negative reviews. She took us around the entire complex and went over everything. Kayla was very personable and told us better ways to move forward. She is a great addition to the complex! I look forward to working with her moving forward :)
• SH

  Sean Hughes

  Jul 15, 2026
  5.0
  🙂it’s good
• TS

  Tammy Smith

  Jul 12, 2026
  1.0
  I’m really disgusted and disappointed in the owners and property staff, everyday I come home I HATE getting off the elevator on my floor and not only have to smell the halls but see the nasty disgusting carpet all the time!!!! As much as we pay for rent, you mean to tell me these money hungry owners don’t have enough money to clean the carpets and hire more cleaning people!!!!! Not only that whose stupid idea was it to offer a trash service!!??!!! People are leaving trash out in the halls just for it to sit there and wait to be picked up!!!! So now not only are the halls smelling of trash but that can cause rodents as well!!! Like make it make sense!!! These building are beyond nasty and the rent definitely shouldn’t be as much as it is when the owners can’t even do a simple task with keeping it clean!!!!! Do better and get it together! I highly highly font recommend anyone to move here, not even my worse enemy!
• GK

  Game Killer

  Mar 28, 2026
  1.0
  Worst place to live in they have parking lots in there property and they let the police come harass the residents and then they come and say we aren’t responsible for the parking lots