ReNew Wheaton Center

Reviews

• SA

  Sandra Arriaga

  2 days ago
  1.0
  I’ve lived here for 2 years, what I don’t like is the lack of efficiency that the management has. First, I got multiple packages stolen from the main package room and I had to do everything to get the neighbor who was stealing, the management didn’t help me at all. Once I pressured they got the surveillance tape and notify me but didn’t got any more details, when I mention I will call the police, the response was extremely rude, saying that it was my problem. Also, it’s getting hot and they send this email, can you notice the lack of empathy? I’m pregnant and the apartment it’s so warm. They want us to wait god knows how long to get A/C that’s included in the rent they charge punctuality every month. We pay for amenities like pool that’s not open yet, the gym which the equipment is old and broken like the treadmills.
• MB

  Melissa Bolster

  2 days ago
  1.0
  As a long term resident who truly loves the location of this complex, I sadly don't know how much longer we're going to be able to continue to live here. The new management company has allowed for the elevator in our building to sit broken for over 2 months at this point and any time we've asked about it, or anytime they have provided an "update" in email blast, we get the same recycled response of "we're waiting on approvals from upper management and it's taking longer than anticipated." I'm also writing this from my 80 degree apartment, the lowest temperature it has been in well over 48 hours for the upteenth time over the span of 2 months. We do not have control over our apartment's air conditioner in spring or fall when temps have been largely unpredictable, and are forced to endure uncomfortable, dangerous living conditions for days on end. This is an old building with an ancient HVAC system by which all residents are held hostage. Future renters be warned. On a separate note, I do give props to the maintenance team. In our nearly 5 years here they have always been quick to respond, friendly, and consistent. Any issue we've had large or small they have fixed immediately, or within a reasonable amount of time after communicating with us whether they would need to come back or not. Updating this review that I left this morning now several hours later after receiving yet another email blast about how they are unsure when the air conditioner will be working because they are "waiting on vendors to complete the repair?" and that it is "out of their hands." This email looks as if they've copy and pasted the one of many emails about the elevator being broken, passing the buck and saying its vendors they are waiting on with nothing they can do about it. Next it will be management approval they have to wait for and have no control over, I am sure.
• TA

  Tanya Arias

  3 days ago
  1.0
  The negatives of living here completely outweigh any of the good. Where do I begin? Zero parking. There is always something broken or down maintenance wise... in my building the elevator has been down for at least 2 months... mind you there are clearly elderly residents and families with children who rely on the elevator. All we ever get is excuses and "sorry".... garage doors are out of service quite often as well. But let me tell you they are adamant about collecting your rent money LOL wish they were as adamant about fixing things and turning the AC on. This place is awful when it comes to switching from heat mode to AC mode. It is 85 degrees inside our building and yet we have no updates or AC yet. The hallways, elevators and common areas are always filthy. The only positive is the location. I could write a book about the endless negatives of living here. Please take your money elsewhere.
• EH

  Emalie Hartley

  May 13, 2026
  5.0
  Five stars simply for the maintenance team. They are AMAZING. Almost always same day, regardless of urgency. They are kind, smart and will do their best to get to the root of the problem each time. We are so grateful for all they do for us. Thank you ReNew Maintenance Team!!!
• JG

  John Gallione

  Apr 14, 2026
  1.0
  EDIT 5/19: Dropping my review to one star. They responded to my last review with contrition and said they’d reach out. They sent me a generic email survey. Here you can see the timeline of the ongoing HVAC saga. 4/23, they announce that the system is moving to neutral, a week after we had that run in the high 70s and low 80s. My apartment reached 84° at one point that week. 5/1, they say they need to turn the heat back on because of valve repairs. This was necessary, according to management, to ensure that air conditioning will work. 5/12, the HVAC is transitioned back to neutral. Finally, yesterday 5/18, we are informed that there is no timeline for when we will have air conditioning. They blame this on trying to find vendors to complete repairs. Mind you, this is also what they’re blaming the holdup to fix the central elevator in building 5 on. So either every vendor in the third biggest city in the USA’s metropolitan area is busy, or the new management company is being cheap. So Red Tail Management, are you gonna reduce the over 2,000.00 a month we pay in rent? Are you going to offer vouchers for our ComEd bills because we had to run four fans just to keep our overnight bedroom temperature at 80°? Or is it just going to be more slum lord garbage until we inevitably leave this complex that we’ve been in since August of ‘21? —— I’ve lived here now for almost five years. Building 5 is falling apart and it seems like the new management company is just as lackluster as the old one. I really hate leaving negative reviews, especially to a place that has been home for me for so long now, but I can’t recommend moving into this complex unless it’s an absolute last resort.