The Township at St. Charles

Reviews

• EE

  Eugenie

  Aug 23, 2026
  1.0
  I lived at this property for approximately 10 months, and unfortunately my overall experience leads me to leave a one-star review. The property is outdated and, in my experience, many of the common areas were poorly maintained. Hallways and garbage areas were frequently dirty and had unpleasant odors, outdoor garbage containers were often overflowing, and dog waste was regularly left throughout the property. Dogs were also frequently off leash. I am including photos showing some of the conditions I personally observed. The laundry facilities were another ongoing frustration. There were not enough washers and dryers for the number of residents, the machines were expensive, and some dryers ran so hot that several of my clothes were damaged even when I selected the lowest heat setting. On one occasion, someone removed and stole my clothes from a dryer before the cycle had even finished, despite the fact that I always timed my loads carefully. I also had concerns about security and safety. Back entrances were often left unlocked, and my building key only worked in one of the two entrance doors. There were also several incidents involving heavily intoxicated individuals. On one occasion, I had to call the police because neighbors were physically fighting on my patio. On another occasion, I was verbally insulted by someone who appeared intoxicated for no apparent reason. These experiences made me uncomfortable, and I was disappointed by the lack of follow-up or acknowledgment from management. The amenities were disappointing as well. The fitness room and BBQ area were very small and poorly equipped. The outdoor pool often appeared dirty or discolored enough that I personally did not feel comfortable using it. Inside my studio, the windows and door had very poor insulation, which was especially noticeable during colder weather with electric heat and contributed to high electricity costs. The kitchen cabinets were also old, worn, and in poor condition. I also found it frustrating to pay $28 per month in garbage fees while the garbage chute areas and outdoor trash areas were so frequently dirty and overflowing. What ultimately made me decide to write this review, however, was the way my security deposit has been handled. When I moved out, I left my studio in pristine condition, handled my move-out responsibly and respectfully, and believed I was leaving on good terms. More than 45 days after vacating the studio, I still have not received my security deposit. I contacted management multiple times requesting clarification and resolution, including both property management and leasing management. Despite my efforts to resolve the matter directly and respectfully, my most recent communications have received no response at all. I was a quiet and respectful resident and did my best to be responsible throughout my tenancy and move-out. Being met with complete silence afterward has been extremely disappointing and, in my opinion, reflects poor communication and customer service. My experience could have ended very differently if management had simply been more transparent, communicative, and respectful. Unfortunately, based on my personal experience with the condition of the property, cleanliness, security concerns, amenities, and especially the handling of my security deposit, I cannot recommend this community. I would leave zero stars if that were an option.
• SS

  Sandra Sutton

  Jul 15, 2026
  5.0
  I enjoyed my tour. The tourist was very hospitable and with great hospitality. She explained everything and responded to every question. She did a great job. I would love especially the 3-bedroom. With me being handicap and disabled, the apartments are a distance from the elevator. I would be very tired trying to walk it everyday. I have to have two total knee replacements. I have alot of URI's.
• EF

  Elizabeth Fields

  Jun 29, 2026
  5.0
  Application process was easy. Everyone was so nice and helpful.
• SK

  Susan Kuras

  Jun 7, 2026
  1.0
  DO NOT RENT HERE! This will be lengthy, but I'll explain why. I've been here a little over 2 years. They are managed by Red Tail Property Management. They are rated at 1.6 stars. This explains much of our problems at the Township. When I moved in, my carpet was not replace, just vacuumed. It had holes in it & the tack strips exposed. I was told I could have it replaced but would have to move all my furniture out to have it done. I'm 71. My bathroom sink was so rusty that it leaked. They wanted to paint it with some very toxic paint. I told them no. It took over a year to get a new bathroom sink. They reversed the water hook ups so cold is hot & hot is cold. My shower is the same way. Water is constantly being shut off because of water leak repairs that need to be done. I had one in my kitchen. I had a huge hole in my kitchen ceiling & bathroom wall. The kitchen whole was there for over 6 months. The bathroom was all the way through to next unit for about 2 months before repairs were finally made. At least they taped up plastic garbage bags to hide them. I have pictures. When it rains, my bedroom ceiling above one of the windows leaks. It's done this since I moved in and is still not repaired. I have a mold allergy. I'd be willing to bet that there is plenty of mold in that spot. My kitchen had moldy insulation and drywall. The insulation was taken out & never replace. This building has a lot of mold, so if you're allergic, don't move here. Many of the windows here don't work properly. If you're lucky enough to have one that opens, chances are you have to prop them open. I have 1 of those. The windows are so old that they aren't sealed properly anymore. When the wind is strong enough, the blinds move, even when windows and patio doors are shut. Plan on putting plastic over them in the winter or you'll be cold. The walls are thin. You will hear you neighbor on each side of you & above you. There is not enough parking here. The 2 lots are always full by early evening. I rent a spot in the parking garage. It's a mess as well. One entrance tends to flood in heavy rains. Water seeps through the cracks in the foundation and soaks anything in the storage areas that are on the floor. The musty smell is atrocious. You also don't want to park in front of a window well because when the vents are open, the car gets filthy. The poles that you have to dodge are dangerous to the car. A lot of the cars down there have scrapes on them. The laundry room is another joke. There are 8 washers & 8 dryers for a large building. There is almost always 1 or 2 machines not working. The dryers are stacked. If you're short and the bottom 4 dryers are in use or not working, you'll need a step stool to get your stuff out of the top ones. The price goes up every 5-6 months without warning. They are old crappy machines. In the last week we've had a couple of gas leak issues. I've complained about smell gas a couple of times over the last 2 years & they don't care. This whole building needs to be inspected. My apartment smells of gas once in a while. So, if you don't want to risk getting blown up, don't move here. Something they probably don't tell you, is that there is a clause in the lease that states you can't break your lease from September 1 thru the end of February. So if things are bad during that time, you can't leave. The last couple of months I have been over charged when paying my rent & all the fees. It's not much, but I can't get a credit or refund for it. I'm on Social Security & need every penny I have. The office has nothing but lies & excuses. I don't trust any of them!!! The only decent person here is our maintenance guy, Brian. He's trying to do the right thing & keep things going. But he's stuck by what managements wants & does. Not worth what they are charging for rent. This place is a dump & should probably be demolished. When looking at apartments, see who the management company is. If it's Red Tail..run away. . I can't wait to get out of here even if it means living in my car with my cat.
• TU

  Tabitha Ulber

  May 24, 2026
  1.0
  Not the best has rooms no closets lady complaining about water and the workers taking forever to fix. Dirty fans in bathroom where u had to pull a cord for them to work. the other reviews were right.

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