Associa Chicagoland

Reviews

• DA

  Devi Adaveni

  Oct 7, 2026
  5.0
  We own a property in deerbrook association I had a wonderful experience speaking with Sam. She was efficient, caring, and reassuring while helping me with the ongoing issues. Thank her so much! She was friendly, knowledgeable, and attentive. She listened carefully and made sure I felt supported throughout the conversation. samajia was so thoughtful and supportive. She explained things clearly, addressed my concerns, and left me feeling much more confident.
• RS

  Rodolfo Santiago

  Oct 6, 2026
  5.0
  The staff of AssociaChicagoland and specially Jennifer is very helpful, courteous and professional. She guided me every step of the way for my request and didn’t hesitate to give me the details of information and procedures all the way!
• SM

  Sandi M

  Sep 25, 2026
  1.0
  My frustrations with this entire situation is not with you but with the entire organization. I opened the support ticket via the portal. Waited 2 days and never received any communication. I then found phone number and called in, the girl that answered my call said she would escalate. Again no return call. I added a comment to the ticket, waited another 2 days and no called. I called every 2 days. I even said I would have the tree removed and fence repaired and send you the bill. Nothing. It took me screaming at one woman from your office with her asking how she could make me happy, I told her get the tree out of my yard and fix my fence. Again NOTHING. One morning I wake up to some man in my yard cutting up the tree. I went out and asked him about the fence, he said he had no idea about the fence but said he would be back tomorrow to fix. Imagine my surprise when he didn't show. At this point I couldn't wait any longer I have a dog and I couldn't let him in the yard he could get out through the broken fence. At this point I was so mad I just had the fence repaired at my own expense. When the company came to fix the fence they found the cut up tree thrown over the fence into the wetlands, with large branches pushing against my fence, extremely unprofessional and the wet lands are protected. If caught this could result in a fine. I was extremely unhappy with the way this entire issue was handled. While I understand the poor women in the office that took my calls are tied to the process but this should have taken over one month for resolution. My next issue is there is another branch from the same tree that needs to be cut down before it falls on my fence again. Please consider this my support ticket for someone to come and remove that branch before it falls on my fence.
• PB

  Prophetess Dr. Sylvia Begay-Pullum

  Sep 24, 2026
  5.0
  I just phoned Associa Chicagoland and had the pleasure of speaking with Customer Service Representative DeCola. She was extremely accommodating, attentive, compassionate, and demonstrated excellent listening skills. After our conversation, I walked away feeling as though someone finally understood the frustration my husband and I have experienced as homeowners during our six-year tenure in Walker’s Grove, particularly regarding the erroneous complaints that have been made concerning our property. DeCola, if this first week is any indication of the level of professionalism and care you bring to your position, I have no doubt that you will do very well. Thank you for taking the time to listen, understand, and make me feel heard. Best regards, Dr. Sylvia Begay-Pullum
• EO

  Erin Omalley

  Sep 22, 2026
  5.0
  9/22/26 We live in the KingsPointe townhome community in Naperville, IL. In early June damage was done to our property by Gold Leaf Landscaping Company while cutting our grass. We reported it and unfortunately, we had no help from our community representatives. They would not even return our calls on the status of our repairs. We contacted Associa Chicagoland's corporate office last Thursday 9/17/26 and spoke with Emily. Within hours the repairs were completed after almost four months of waiting. We believe these repairs would not have been done without the help of Emily and would probably still be waiting on them to be completed. Thank you, Emily, for all your help! JOB WELL DONE! Wendell & Erin

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