Associa Chicagoland

Reviews

• JA

  jyotika amin

  2 days ago
  1.0
  For seniors like us giving multiple notice give us high BP. We are in good standing, compare to others still mail box are very bad and non compliance!! any one working for them?? I still see damage mail box and plastic one..since last year.
• AV

  Aviana Valdez

  Jun 30, 2026
  1.0
  Associa has been very difficult to get a hold of and continues to put off owner's concerns. I emailed them about a concern I was having with plumbing and they kept closing the request and marking it as completed reporting once they assign it to the correct department, they close it which is fine however there was no follow through. 10 days went by and the plumbing concern then became emergent and needed immediate fixing (which still took them 24+ hours to address). After I was billed for the plumbing problem (which was not my fault) I have been attempting to get in contact with management to set up a meeting to discuss the charges. It has been nearly a month and a half and still no one has gotten back to me. I receive emails back from the company stating "we hear your concerns we are forwarding this to management" however nothing is done. I have not heard back on any progress towards hearing from management, a meeting, etc. When I call they just place another ticket that gets closed / not addressed. Very frustrating.
• KH

  Karen Holmes

  Jun 18, 2026
  1.0
  It took over 30 days for me to get an approval to have my patio door REPLACED, even though I sent all asked for, required documents within 1 weeks' time. Initially I was told I'd receive a response in 48hrs; didn't happen. Seven days later I was told 30 days because architectural projects are discussed at the end of the month & I would receive a response the 1st wk of June. Didn't happen. Prior to that conversation, (3rd wk of May), all required documents had been sent. By now it's June 6th & I still have no response even though I spoke with multiple people from the TownSq app who kept redirecting me to the same 3 #, none of whom could help me. When I asked to speak with a supervisor or manager everyone sd they're a 3rd party company & could not provide me with any direct info but would pass along my concern. The entire time, every time I spoke w/someone, the next day, I checked would the TownSq app & I'd see "case closed/unverified abandoned" as opposed to pending. This makes me believe my request is not being considered, which in turn would make call them repeatedly, all to no avail. It makes no sense to allow the consumer, me, to see a case closed response when my request hasn't been fulfilled. Even more bothersome, when I would give them the case #, they said they couldn't verify the case number that they sent to me. My multiple emails went unanswered as well. I finally decided to reach out to our community WhatsApp thread & finally got the help I needed thanks to Jennifer White. The 3rd party people working for TownSq are inadequately trained. The TownSq management is invisible; the TownSq app itself needs an overhaul and work being submitted is apparently Not being reviewed by management. This is one of the most unprofessionally run businesses I've had to deal with in a very long time. I hope someone who's in charge sees this & does something about it.
• TL

  Tanya L. Long-Ducree

  Jun 18, 2026
  4.0
  Dealing with this association has been extremely challenging and frustrating. They are diligent in collecting the dues each month but ignore simple questions and requests. It is incomprehensible how they consistently disregard attempts to obtain information. The people who answer the phones are courteous, however requests go unanswered and ignored. I am not asking for a favor, I pay every month on time for a service that they refuse to provide. Their blatant disregard is literally costing me money and they do not care. I am saddened, disheartened and disappointed. This is not volunteer work or charity, it is a service we are paying for with yearly increases. Please just respond and help us or create a system where we can help ourselves. 7/6/26 Update In response to my review the Senior Customer Care Representative, George, contacted me and resolved my concern. George took the time to listen and explain where and why there was a breakdown in communication. Although this situation was very frustrating, I now understand and can appreciate the efforts that Associa Chicagoland took to help me with my concerns. As a result I am changing my rating to reflect the responsiveness and support provided to me after I posted my review. Making a mistake is a part of the human experience, however accepting accountability for your mistakes and taking action to resolve them is the true measure of customer service.
• MT

  Mimi T

  Jun 11, 2026
  1.0
  Associa Chicagoland-Schaumburg office. Just AWFUL!! This is exactly why property owners complain. HOA payments are due on a specific day. Rules must be followed or fines are quickly issued. Yet, when there is a maintenance issue, the Associa Chicagoland folks are M.I.A. I followed the process on the portal, submit a request and nothing happens. It takes WEEKS for resolution in some instances. I have standing water in my gutters, it’s raining and water is over flowing on to the front walkway. If my request that I submitted on June 4th was completed this would not be an issue. Last winter, no salt was ever delivered to my unit which has a very sloped driveway. It was a very dangerous situation that the association completely ignored. Meribel Subdivision does not have a pool, or recreation center. The HOA exclusively goes to maintenance. Super unhappy with this Management Group. Don’t know how they get away with such poor service. Just read these reviews!!

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