Versailles on the Lakes Oakbrook

Reviews

• SE

  shima emami

  May 5, 2026
  1.0
  I rarely write reviews, but after only one week here, my husband and I have already experienced many of the same concerns mentioned in other residents’ reviews, including poor follow-up, poor service, an old building, and serious maintenance issues. We recently moved from another state to Chicago and were under time pressure to find a place quickly. The leasing office listed multiple units as available on Zillow, but when we came to tour, we were told only one unit was available to see. One of the units we were seriously considering was listed as “available now,” but we were not allowed to tour it and were only shown it from outside the building. There was also a discrepancy between the price listed on Zillow and the price later quoted to us. Because we were in a rush, we moved forward anyway. To be fair, the team did help expedite our application process, and I appreciated that at the time. Unfortunately, that positive experience did not last long. From the first day, we had issues in the apartment, including a bathtub drainage problem and extremely poor noise insulation. We had to follow up repeatedly, by email and in person, for several days just to get attention to a basic maintenance issue. Having to chase the leasing office daily for something like this is extremely unprofessional. The noise issue has been even more difficult. When the upstairs neighbor walks, it sounds as if someone is walking inside our unit. I want to be clear that I am not blaming the neighbor. They have the right to live normally in their own home. The problem is the building itself and the lack of any practical solution from management. The noise has been waking us up at night and early in the morning, and it has made daily life very stressful. We raised this issue with the leasing office and were told there would be follow-up by May 4. When May 4 came, no one reached out. I went to the office to ask for an update and to understand why there had been no follow-up. Instead of addressing the concern professionally, the conversation became defensive, and I was told to leave the office. I was not trying to be disrespectful. I was simply trying to understand whether this lack of follow-up is normal for all residents or whether our concerns were not being taken seriously. Unfortunately, based on our experience, many of the negative reviews appear to be accurate. The leasing office may be responsive when they want you to sign the lease, but once the contract is signed, the level of care and follow-up changes dramatically. Instead of receiving clear communication and practical solutions, we have felt ignored and passed from one person to another. Overall, this has been a very disappointing and frustrating experience, especially so soon after moving in.
• CC

  CShells

  Apr 30, 2026
  1.0
  **** Please take note anyone interested in renting here. I am a senior living with disabilities and I have been treated so disrespectfully, inhumanely and unprofessionally by the workers in the rental office that it has triggered my cptsd and set off a cascade of costly painful health challenges that no one should have to experience. Be forewarned that they simply and vehemently Do Not Care about anyone but their own greedy, self righteous selves and they are so far removed from the experience of real working people that they have zero compassion or respect. They will smile to your face and stab you in the back simultaneously and repeatedly with no conscience at all. Somehow these young women have lost or forgotten their humanity and I have been the one to educate and remind them. I am not being fairly compensated to provide the essential reeducation services that they are in need of.
• MM

  Mani

  Mar 26, 2026
  1.0
  I’ve lived in a lot of places, but this has easily been one of the worst experiences I’ve ever had with a property manager and leasing office. First off, the professionalism here is basically nonexistent. The property managers are beyond rude—condescending, dismissive, and honestly just flat-out disrespectful. Any time I’ve tried to bring up a concern, I’ve been talked over, ignored, or made to feel like I’m the problem for expecting basic living standards. The leasing office staff follows the same pattern—unhelpful, unorganized, and clearly not interested in doing their jobs properly. What makes it even worse is the way certain tenants are treated. It’s very noticeable that Black and brown residents are spoken to differently—more aggressively, less respectfully, and with a tone that feels discriminatory. It creates an uncomfortable and unfair living environment, and it’s something that absolutely needs to be addressed. The building itself is just as bad. The front and side doors are constantly unlocked, which is a huge safety issue. Anyone can walk in at any time, and it doesn’t feel secure at all. On top of that, people are always smoking inside the building—hallways, stairwells, even near entrances. The smell lingers and management does nothing about it despite repeated complaints. There’s also constant noise—yelling, arguing, and disturbances at all hours. It doesn’t matter if it’s early morning or late at night, there’s always something going on, and again, management doesn’t step in or enforce any kind of rules to maintain peace. The neighborhood itself is pretty mixed, which could be a positive, but the way management handles things completely ruins any sense of community. Instead of fostering a respectful environment, they contribute to the tension with their behavior and lack of accountability. Overall, this place feels neglected, poorly managed, and unfairly run. Between the rude staff, safety concerns, constant noise, and lack of respect for tenants, I would not recommend living here to anyone. Save yourself the stress and look elsewhere.
• HT

  Harley Taylor

  May 6, 2025
  3.0
  This is a long review, but worth the read if you are considering Versailles on the Lakes. I recently moved into Versailles on the Lakes and have been quite disappointed with the experience so far. I selected this apartment complex for the location (which has not disappointed) and outdoor amenities (also awesome). However, despite the luxury status of this community, my move-in was far from smooth. Here are some of the issues I encountered: **Unclean Unit: The apartment was not properly cleaned before my move-in. There were dead insects in the living room and bedroom, scale and grime on the water fixtures, and dirty, damaged appliances in the kitchen and bathroom, and forgotten screws in the bedroom carpet. During my move-in inspection, I noted over 50 items that were not move-in ready, which added unnecessary stress to the process. I even had a meeting with the management team who reviewed my concerns, apologized, and agreed that the unit was NOT move in ready when it should have been. **Community Concerns: Despite being a smoke-free community, there are several residents that smoke like chimneys from their patios as well as in their units. There is constant, persistent nicotine and stale cannabis odors in the building (friends, it is 2025, it is time to upgrade your vices). The package room's irregular staffing and inconsistent hours have made it difficult to access my deliveries. While I understand that the use of a staffed package room is a stop gap measure while the clubhouse is under construction, the lack of proper staffing has been disappointing. I have assured that this issue is being addressed- time will tell! Additionally, The management team frequently sends emails with erroneous or contradictory information, adding to the confusion and frustration. Other than the excellent access to outdoor space, the only positive aspect has been Tanner, the maintenance person assigned to my building, who has been wonderful in addressing immediate concerns. I hope the management team will address these issues promptly to ensure a better living experience for all residents.
• DR

  Deirdre Richardson

  Aug 14, 2023
  5.0
  I have only been here for a month, so far I have not had any complaints or major problems. Samira is the agent that I had the pleasure of dealing with and she is wonderful. She got me my underground parking spot the exact date that she said she would. I am looking forward to enjoying living here

Frequently Asked Questions About Versailles on the Lakes Oakbrook