Naperville Polo Club by Pulte Homes

Reviews

• LL

  Lori li

  May 20, 2026
  1.0
  I moved into the property only two months ago, and multiple serious issues have already appeared. The wooden stairs in the backyard are splitting and breaking, the garage concrete floor is cracked, the garage ceiling drywall compound and tape are peeling off, and the basement floor has multiple cracks. In addition, the HVAC ductwork has burst/opened, and the downstairs bathroom exhaust fan is barely functioning. I nearly fainted from poor ventilation while taking a shower, Despite the serious defects, they continue to deny that anything is wrong and refuse to properly address the issues. I am very disappointed with their response and customer service,I purchased a newly built home, not a decades-old resale property. The condition of the house has been extremely disappointing and, in many ways, worse than a 20-year-old home, I sincerely hope your company will take these safety concerns seriously and address them properly,Dealing with repair issues every few days has become overwhelming. I’ve had to repeatedly miss work and wait for warranty personnel to arrive, only for them to deny responsibility and claim that the defects are not covered under warranty. This experience has been extremely frustrating and disappointing.
• TG

  Tasha Gaines

  Nov 21, 2025
  5.0
  My husband and I have been living in the community for about a month and love our new home and community. The home was well built, and there is a great warranty. Britta (Sales Agent) and Travis (Construction Manager) were great to work with and very responsive.
• JT

  Jayesh Thakrar

  Jun 13, 2025
  5.0
  Closed our home in June 2025. Happy with the construction and smooth closing process. The construction team is helpful and responsive (especially Marco). Update on July 14, 2025 So after moving in, my doorbell stopped working. Apparently found out that we need to "buy" a subscription service from "Alarm.com" and the Pulte subcontractor/vendor was unresponsive. Its a shame that after spending a large fortune to buy a home, one is coerced into buying a service just to make the doorbell work! Reached out to Pulte executive management via email. Apparently my complaints did not ring a bell :( So home-buyers, beware!!
• RS

  Rohan Shah

  Apr 25, 2025
  4.0
  I’m a current resident here. The construction quality is extremely poor. Safety issues with nails sticking out of the steps and despite notifying the manager several times, there has been no response. Update- since my review they have added more construction managers and have been responding promptly and fixing any issues that pop up and even going out of their way to make sure things are right.