Asbury Plaza

Reviews

• UU

  User

  Sep 13, 2026
  1.0
  Sketchy and unprofessional staff. This is going to be a long post, but short story is that the building manager, who happens to be friendly with my ex whom I shared an apartment here with, did my ex a favor and had the locks changed on our apartment behind my back, with all of my belongings (including car keys) in the apartment. The only reason I’m even taking to Google reviews to write this is because nobody at the building management or property management company will respond to any of my calls or emails. I was locked out of my apartment with my one year-old child and had to get a hotel room for the night as the locks were changed behind my back with no forewarning to me whatsoever. I had been planning to move my belongings out and had actually called the building the day before I arrived to let them know of my plan and to make sure there wouldn’t be any issues with me moving out and using the elevator for some stuff, etc. I gave them my name and apartment number - they confirmed all was good for me to do that. When I arrived on site, my key fob to get into the building worked but my key to get into my apartment didn’t. The maintenance team tried their key and that also wasn’t working. They told me to hang around for an hour while they waited for the engineer to get on site so he could break the lock as something was clearly wrong with it. I waited around and an hour later, went back to the front desk and was informed that I was removed from the lease and they would not let me into the apartment and the keys were intentionally changed. The front desk staff told me this was all per the guidance of the building manager. No one has ever informed me of being removed from the lease… Nor did they mention it the day before when I called. They had also texted me two days prior about rent for the month. So not sure why they were notifying me that my rent was due if I was no longer on the lease… Unfortunately, it was a Saturday and very hard to get a hold of anyone on the property management team. I tried calling several times as well as sending many emails. I decided to get a hotel room in the area to wait it out in hopes of getting a response from someone on the team who could help me understand what was going on. I had made a trip here to come get all of my belongings - everything I had owned, including the keys to my car were in this apartment. Thankfully, after sending many emails to the property management company (A.k.a. the building manager‘s boss) The building manager finally decided that I actually was on the lease and let me into the apartment. She also let me know that if I needed a new copy of keys, they could get me one. So after 15 hours of going back-and-forth with them, I was finally let into the apartment and able to get my stuff. Unfortunately, I had movers scheduled for the day before and ended up losing $1000 as they were not able to get any of the stuff we had planned. I had to hire a new company and ended up paying double the price. I also had to pay $300 to get a hotel room last minute. I have been calling and emailing both building management and property management about this and no one will return my correspondence. I even emailed them to let them know that I would now like to be taken off of my month-to-month lease and ask them where I can return my keys. It has been several weeks and I still have not received a response. They are totally avoiding me at this point as they know what they did was illegal. So I am taking my concerns here as hopefully this will generate a response from their team. I am still receiving all of the building emails as well as rent reminders. I would really like to be taken off of the lease now. If someone could get back to me ASAP, that would be great.
• MM

  MicDucks

  Sep 11, 2026
  2.0
  Location is great. Lived here for 4 years and over the last 2 years they raised my tent $600+ dollars . Also wouldn’t offer me a full 12 month lease because they wanted to push me into the summer for a 10 month lease what I originally signed my apartment all in for 2210 they were raising to 2850. They don’t value loyalty and these are not up to date Apt’s, leasing office and management do not communicate with each other and something is always wrong. Whether it be the laundry room or elevator is going down. For the area, you can get more bank for your book without having to deal with a mismanaged building.
• DM

  Desi Martinez Miravalls

  Jul 24, 2026
  5.0
  Nuestra experiencia con Asbury Plaza ha sido muy buena desde el primer momento. El edificio es muy bonito pero el apartamento nos encantó, muy bien cuidado, amplio y con mucha luz natural, pero lo que realmente marcó la diferencia fue la atención de Palmira, la Resident Manager. Acabamos de mudarnos a Chicago y todo el proceso de buscar piso era completamente nuevo para nosotros. Palmira nos ayudó en todo momento con muchísima amabilidad, paciencia y profesionalidad. Siempre estuvo disponible para resolver nuestras dudas, explicarnos cada paso del proceso y hacernos sentir tranquilos en una decisión tan importante. Gracias a ella, todo fue mucho más fácil y nos sentimos muy bien acompañados. ¡Muchas gracias, Palmira, por toda tu ayuda!
• RH

  Reashawn Hagan

  Jun 12, 2026
  5.0
  Asbury plaza is beautiful I had the pleasure of having Sade help me through my process of moving in she is very nice and answered any questions I had with no hesitation you want be disappointed everything is walking distance so you don’t have worry about moving your vehicle if you don’t need to
• MS

  Mikhayla Schmaltz

  Jun 9, 2026
  1.0
  SOLICITORS IN BUILDING!!! Broken elevators, roaches, smokers… Please be cautious on who you open your door to now. I had an electric rep come to my door saying my electric was outdated and no longer used in the building. He says he comes in quarterly to check on people. Never heard or seen that. He also had another rep call to confirm that he was allowed in the building which I had no idea why or how he was let in. I am going to be saving money but I need to reread the papers, because he clicked a bunch of buttons for me. I should've been more stubborn & shut my door but it was all really confusing and slick. I’ve also been living here for 4.5 years and I haven’t moved because it’s pretty affordable compared to most, more expensive to move and the location is excellent since I don’t have a car. However, there’s roaches on the first floor and laundry room and stair wells. Just groups of dead roaches in the stair wells the closer you get to the main floor. How I know from living on the 13th? Last year all the elevators were broken and we were told to take the stairs several time. I once got stuck in an elevator in 2024 and had to call 911 to get me out and what made it more stressful was the girl working the front desk at the time (she got fired) gave mad attitude and wouldn’t answer the phone because she was hiding in the mail room on her phone. They’re constantly broken and slow. Super unreliable. HUGE smoking problem since I moved here. They have seemed to stop but management doesn’t take it seriously. For 3.5 years, I’ve had trash, food, ciggs and hot ash all dumped on my balcony. The hot ash was right in front of my face enjoying myself sitting in my chair. They send emails about consequences but they do nothing, so they kept doing it. They only stopped because the main door security guy went up and said to cut that shit out. I also may have gone up myself and lost my mind on them because after 3.5 years of the building gaslighting me and playing in my face when you take good care of your place inside and out, treat the building with respect and pay good money for you spot - I’m only human. The elevators will also reek of ciggs and weed and body odor. Maintenance are nice people! They used to have a younger guy on the weekends who had an attitude and was lazy. He’s gone. He gave me and fire chief attitude because the fire alarms were constantly go off and I was the only one who did something about it. However, everyone is friendly, helpful and hard working. I’m always very appreciative to them. Always a bunch of wasps by the pool. It can be really aggravating and stressful living here but it would be even more if I had to pay for moving, search for a new place accessible for those without a car and needing CTA options and walkable neighborhood. Plus, I got a pretty big spot and besides maintenance, the door people are really nice, too.

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