Arbor West is located in Aurora near Mercy Medical Center. Our goal is to make coming home the best part of your day! At Arbor West you can expect excellence in customer service with an attentive on-site staff and 24 hour emergency maintenance. We are committed to creating a sense of community to our residents and their families. Please give us a call to schedule your tour today!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.