Toll Brothers Idaho Division Office

Reviews

• TM

  Terry Mashino

  Apr 14, 2026
  1.0
  By far the poorest quality home I have ever purchased. I have bought 5 new homes in 4 different states and I'm sad to say Toll Brothers has missed the mark. The constant excuses are not acceptable. On several occasions during the construction phase we pointed out that items were not installed correctly per our contract or per the advertising Toll Brothers put out. Now we had our first significant rain storm (which is nothing compared to FL and TX) and our backyard is flooded. We have the only home in the subdivision whose yard has flooded. Two different people at Toll Brothers we must wait 48 and 72 hours before they will take action. Obviously, with those 2 different timeframes someone does not know their job. I must admit moving to ID was the biggest mistake I have made then purchasing a Toll Brothers home was next mistake. Totally regret our decision to relocate.
• BB

  Brian

  Feb 24, 2026
  1.0
  We bought a Toll Brothers home in 2024, the model was supposed to be 2,128 square feet. We discovered 10 days prior to closing the home was 2,048 s.f. which Toll Brothers never disclosed. Our TB salesperson didn't even know the square footage changed with a no-cost option we selected. The cost of the no cost option was 80 less square feet which calculates to $16K. Toll Brothers offered us $10K which we accepted. Toll Brothers the next day retracted the $10K offer and now refuse to compensate or communicate with us. We now have to hire an attorney. If you buy, Do Not Buy Direct, find and use your own realtor.
• BW

  Brady Watkins

  Jan 14, 2026
  1.0
  Built a house with a leaking shower and refused to repair. Poor treatment of homeowners.
• AA

  Ashley

  Jan 12, 2026
  2.0
  We are currently building with Toll Brothers and have been deeply disappointed with the experience so far. After signing paperwork, our sales agent’s demeanor changed noticeably—communication became unfriendly, and asking reasonable questions often feels like an inconvenience rather than a normal part of the process. Many basic amenities that should reasonably be included at this price point are treated as upgrades. For example, lighting above bathroom mirrors is not included, which is surprising for an $800k home. We were also told we could not relocate an included TV prewire from a bedroom to a bonus room—even though we do not put TVs in bedrooms—and would instead need to pay for an additional prewire. This rigid approach felt unnecessary and not client-focused. For the price we are paying, we expected better communication, more flexibility, and a more supportive building experience. We hope Toll Brothers takes feedback like this seriously and uses it to improve the experience for current and future buyers.
• DT

  David Track

  Aug 8, 2019
  5.0
  Couldn't be happier with my new home. Brooke at the Kuna sales center was amazing and always answered my questions and returned calls in a timely manner which meant a lot, she is quite possibly the best employee Coleman Homes has.