Modern Craftsman - Black Cat

Reviews

• CK

  Cooper Keeney

  Jul 16, 2026
  1.0
  We are paying for the best internet possible and the new manager is saying we getting it when we are paying for the 5bz and getting 500 kps and we called multiple times about this issue and the new management is just pushing us away, the old management gave us the internet we pay for and we were good everything changed when the new one came in, can't even watch TV.
• JF

  Jimmy Foster

  Jul 15, 2026
  1.0
  I don't typically leave negative reviews, but I feel it's important to share our experience for anyone considering renting here. My wife and I relocated from Phoenix to Idaho and had to rent our apartment sight unseen. After arriving, we quickly realized the two-story floor plan wasn't going to be a good fit for our small dog because of the extremely steep stairs. Before we had even lived in the unit for a single day, we asked to transfer to a different apartment within the community. To our surprise, we were charged a $750 transfer fee. I reviewed the lease and could not find any language addressing this fee. Had it been clearly disclosed upfront, we would have factored that into our decision. Paying $750 to transfer before ever occupying the original apartment felt unreasonable and disappointing. Unfortunately, that wasn't the only issue. On multiple occasions, we received text messages and emails from the assistant manager accusing us of either having additional dogs or allowing our dog to be off leash and not cleaning up after her. Both accusations were completely false. Rather than speaking with us first or verifying the information, management appeared to take the word of another resident at face value. At no point did anyone simply ask us about the situation before making accusations. Those interactions felt unprofessional and left us feeling like we were guilty until proven innocent. Another major disappointment was the HVAC system. For apartments marketed as luxury units, the HVAC equipment is exceptionally loud. Every time it cycles on, it creates enough noise to disrupt conversations, watching television, and even sleeping. Throughout the night, the unit repeatedly turns on and off, often waking us from sleep. It's something prospective renters should be aware of because it significantly impacts day-to-day comfort and does not reflect what I would expect in a newer, premium apartment community. Lastly, we terminated our lease early because our new home was completed ahead of schedule and ready for move-in. To do so, we signed an early termination agreement and paid an additional month's rent to exercise that option. When our lender requested a copy of the signed agreement for our mortgage file, I contacted the leasing office for a copy. Despite it being a document that both parties had already signed, it took over a week to receive it. It wasn't until I explained that I either needed the document immediately or would have to escalate the matter to the District Manager that it was finally provided. After moving out, we also received charges for items that I believe should have been considered normal wear or covered by the deposits and fees we had already paid throughout our tenancy. For example, being charged for carpet cleaning after moving out of a professionally managed apartment seemed excessive. Considering the amount we paid in rent and additional fees throughout our time here, I expected a much higher level of customer service. While the property manager was always professional when we interacted with her, it often felt like she was left trying to resolve situations that could have been avoided with better communication, training, and accountability within the leasing office. The apartments themselves are attractive, but they are also significantly overpriced for what you receive. Between the undisclosed transfer fee, repeated false accusations, extremely loud HVAC system, difficulty obtaining important lease documents, and disappointing move-out experience, our overall impression was far different than what we expected from a community that markets itself as a luxury property. There are a lot of apartment options in the Treasure Valley. Based on our experience, I would encourage prospective renters to carefully evaluate not only the appearance of the property but also the management experience before making a decision.
• KM

  Katie Merrill

  Jul 15, 2026
  1.0
  I would NOT recommend renting at Black Cat Apartments. When I signed my lease, the staff repeatedly reassured me that the move-out process was straightforward and that they weren't the type of property to nickel-and-dime residents with excessive fees. I heard this not only when I moved in, but several times throughout my tenancy whenever I was in the office. Ironically, when I moved in, the carpets were in terrible condition and smelled strongly of pet urine. I paid to have them professionally cleaned because they clearly hadn't been adequately cleaned before I took possession of the apartment. When I moved out, I made sure the apartment was in immaculate condition. I had the carpets professionally cleaned again because I had a dog, but there was absolutely no damage to the apartment. I have picture PROOF. I even requested a move-out walkthrough, but the leasing agent missed our scheduled appointment. Since I was moving the next day, I wasn't able to reschedule. Then, nearly three months after I moved out, I received a move-out bill for almost $700. After all the reassurances I had been given, the charges made no sense. The apartment was left spotless, and I can't help but feel like they saw that I had a dog and assumed they could justify charging me an excessive amount. What bothers me most isn't just the bill-it's the disconnect between what they promise prospective tenants and what actually happens when you move out. If you're told over and over that the process is simple and that they don't pile on unnecessary fees, you expect them to stand by those statements. Based on my experience, I would not rent here again, and I would encourage anyone considering these apartments to ask detailed questions about the move-out process and potential charges before signing a
• RB

  Rabecca B.

  Jun 19, 2026
  1.0
  I had high hopes for this place. I live there for two years before I moved into a new build home. The electric bill alone was ridiculous because the buildings there are not properly insulated. Many times my electric bill was $280-310. I now live in a home and the highest my bill has been is $128 on the high-end but usually around $68. My home square footage is 1,800 sq ft. and the building I was renting at black cat was a little over 1,100 sq ft. Just keep in mind living there you're going to need to put a lot of weatherstripping around the door and heavy curtains to keep in the cool. The really concerning part was the ant situation. I moved in when it was a new build, so no prior tenant and we had ants under the bathroom sink. Once we got our stuff moved in we sprayed for ants. They would return often and carry off the cats food. Just a side note the traffic around the complex on Sundays is rough. Due to the Rock Harbor Church which is walking distance of the complex, the traffic would be heavy. So just keep that in mind when leaving for work. It is quit annoying that they charge for "valet trash, pick up " which this service is mandatory and you are charged monthly, even if you live right next to the dumpster and don't use the service. The pros of renting there is covered parking that you pay for monthly and the Beautiful trees and sidewalks. The complex is always aesthetically pleasing and the maintenance people are amazing. Be aware my rent cost $3100 a month there with the covered parking for two cars. For this price we should have rented a home instead, at least the electric bill would have been better and maybe no ants and I could've picked my own Internet provider instead of being stuck with Smartaira.
• MM

  Marc Miller

  Jun 19, 2026
  1.0
  We had a multitude of issues and were treated with very little respect. First, they did not plow, even during bad snow storms in 23/24, leaving a neighbor and myself to shovel ourselves out a handful of times. We even shoveled sidewalks around us so people could get to the dumpster. Second, the front office and management showed little regard for tenants. We lost power in our living room on a Wednesday night and called the front office first thing in the morning. Maintenance came in Thursday and Friday and tried to fix it but where unable to so they called an electrician to come fix it. We were told the electrician would be there Monday morning at 8:00 or 9:00, no one showed up. My wife, who has now lost 3 days of work being home waiting for a fix, called the front office at 10 when they open. No answer, she left a voice mail. After an hour with no response, she called again. They finally answered and proceeded to tell my wife that she was standing with the maintenance staff, I guess just shooting the breeze because she couldn’t be bothered to answer the phone or even check the voicemails. She then proceeded to tell my wife to use the portal to contact them. We are waiting on your electrician. The interaction and disregard was rude and disrespectful. No apology or explanation, no care at all that a tenant was missing work, or went 6 days with no power in there living room. We received a notice the complex was updating the internet on that day. Our internet went off and did not come back on. We called the office and told them we had no internet and we were told we needed to call Smartaira, the internet provider Modern Craftsman of choice, who we pay monthly for service. So we called Smartaira and got a run around for a few days only to discover that Smartaira is not in Idaho and have no techs in the Boise area! Finally Smartaira authorized a tech to come, they sub out from a local internet company. He could not figure it out and called Smartaira and they had him try some things and still no luck. I used the portal like directed and let them know we have been without internet for 6 days and can they get involved to get this fixed. No response! Finally, I get a call from the office 2 days later but it isn’t about the internet it was about checking our mail box to see if we received a package for someone with a similar address so while I had her on the phone I said, “Did you get my message I sent through your portal?” Oh yes, I am reading it now. 2 days later? What a joke. Finally it got fixed, apparently it was an issue with a device in the front office. We did not renew and told them that we had a home. Following this we received a call on a Saturday and said, “Hey, we know you have a house and there is a couple here that would like to see the unit right now.” We were 85% out and just need to do little cleaning and get some stuff out still, but said sure go ahead and show them. Just trying to be helpful! We said yes to one couple. Well next thing you know over the next few days they had walked about 8 different interested groups through with no permission. It is absolutely stunning there blatant lack of respect and care for there tenants.